Orange Price changes ?

mpg

mpg wrote: »

Is there a way to get out of a business contract.
My agent has stung me over a £5000 cashback deal. almost 12 months into a 24 month contract


Thanks
I know its off topic

Matt

Sorry for quoting myself but I'm worried my post may get lost

robot1000

simax wrote: »

I'm 101% sure.

I think you're wrong on this

http://www1.orange.co.uk/service_plans/downloads/PAYM_PriceGuide20090601.pdf

That's the June 09 price plan and the increased prices are included in that, so at the moment I have not grounds for cancellation.

If you can find some loophole I can use, I'll be very grateful

Jo_F

I am still so confused about this, we have two phones on Raccoon 20, taken out in August last year, one of the phones has had a text saying that the contract is not affected by the price changes, and yet the other phone hasnt had anything (mind you, they are both on the same contract)

cralittlewood

robot1000 wrote: »

I think you're wrong on this

http://www1.orange.co.uk/service_plans/downloads/PAYM_PriceGuide20090601.pdf

That's the June 09 price plan and the increased prices are included in that, so at the moment I have not grounds for cancellation.

If you can find some loophole I can use, I'll be very grateful

Its the minimum call charge that is changing from 5p to 15p that is the reason that you can cancel your contract. In the PDF specified it says that they are 5p so these are the old terms.

mchu6am4

Jo_F wrote: »

I am still so confused about this, we have two phones on Raccoon 20, taken out in August last year, one of the phones has had a text saying that the contract is not affected by the price changes, and yet the other phone hasnt had anything (mind you, they are both on the same contract)

I'd love to help you but I'm in the same situation. I'm on a Racoon package, taken May 09 but have not had any texts and tried calling Orange without much success!

robot1000

cralittlewood wrote: »

Its the minimum call charge that is changing from 5p to 15p that is the reason that you can cancel your contract. In the PDF specified it says that they are 5p so these are the old terms.

Just gave it another shot and they told me straight off that it's not affecting me. So it seems like the 4.9p rise to 14.9p is only affecting those on those contracts prior to June 09.

fatlad9

Well thought i'd give it one last go...

soooo on the 3rd attempt...

o: your through to mike can i ask what your name and first two characters of your password is...
me: craig bla bla bla
o: how can i help you
me: i want to cancel my contract due to the ... *interupted!!!*
o: yes ok so what number did the text come from
me: 2472
o: ok, do you want pac number or to disconnect?
me: disconnect please
o: ok craig give me a moment to sort that
me: ok thanks (in shock!! wheres the hassel this time!!??)
*listens to pants music*
o: craig thats sorted, you'll recieve a final bill asking for the remainder of the contract, but i've applied the credit so you wont have to pay anything, but your sim card and number will be de-activated by tonight. Thanks a lot for your custom, have a nice night.
me: Thanks Mike mate.

total call length 13 minutes.

:beer::j

now i'll end up on a more expensive tarriff but at least i'll get a new phone (lost my sony ericsson c902 after month 2!!!)


thanks everyone!!!

robot1000

fatlad9 wrote: »

Well thought i'd give it one last go...

soooo on the 3rd attempt...

o: your through to mike can i ask what your name and first two characters of your password is...
me: craig bla bla bla
o: how can i help you
me: i want to cancel my contract due to the ... *interupted!!!*
o: yes ok so what number did the text come from
me: 2472
o: ok, do you want pac number or to disconnect?
me: disconnect please
o: ok craig give me a moment to sort that
me: ok thanks (in shock!! wheres the hassel this time!!??)
*listens to pants music*
o: craig thats sorted, you'll recieve a final bill asking for the remainder of the contract, but i've applied the credit so you wont have to pay anything, but your sim card and number will be de-activated by tonight. Thanks a lot for your custom, have a nice night.
me: Thanks Mike mate.

total call length 13 minutes.

:beer::j

now i'll end up on a more expensive tarriff but at least i'll get a new phone (lost my sony ericsson c902 after month 2!!!)


thanks everyone!!!

When did you take out this tariff?

fatlad9

robot1000 wrote: »

When did you take out this tariff?

11 months ago mate:beer:

kraaaz

just spoke to orange again to confirm that i will not be charged anything and it turns out it was not done properly the first time around.

girl on the phone said that u have to give 30 days notice which starts from the date u request ur pac code. they prorate that last bill so u only pay for the number of days that you use.

did anyone else get this?