Orange Price changes ?

tsk139

tsk139 wrote: »

well seems i was right not to trust them as just checked my online bill and it says i owe them Amount due £405.06:mad: and whats this all about
Adjustments (VAT applicable)
MNP PAC (Debit) : 26 Jul 130.43
MNP PAC (Debit) : 26 Jul 130.43
MNP PAC (Debit) : 26 Jul 77.30
Call charges (VAT applicable)
Amount this month - see itemisation for details 0.51
Data charges 0.00
Total exc. VAT £336.69


phoned orange this morning and was told that it is a mistake and should not be there and will put the credit back on my account ,so watch this space will let you all know

orange still not updated my account still saying i owe them money ,how long do you think it should take for them to change my bill ? you guys think i should cancel my direct debits ?

claire6hy

i cancelled after my 1st call, didnt get the text, never go over minutes, never made a call to an 08!

MasterPJ

Thanks. Just was on the phone saying if my contract was taken out after 1st June I could not cancel. Of which I said yes and I have 30 days to agree or disagree to the changes, He said I didn't - then I laughed so loud I nearly fell off my chair.

Tagmond

I tried on Saturday, no luck, just spoke to the representative now, hey presto, no arguing or going through my bills or anything.

RESULT

natalina_2

Originally Posted by u01jet4
Can people who have managed to cancel perhaps just briefly post:

a) whether they had recieved a text message
b) whether they had gone over minutes and called 08 numbers
c) how long they had to wait from first calling to getting cancelled, or how many calls it took.

Thanks!


a) I did receive the text message a few weeks ago
b) never went over my allowance and never called any 08 numbers
c) 1st 15min, 2nd 15min, 3rd 10min and cancelled.

rigsby1967

spark_deals wrote: »

Were you trying to cancel the contract or squeeze few more minutes/texts?

I had all intentions of cancelling the contract but as she offered me 50 extra minutes on top of my 100 mins i decided to go for that as i wont go over the 150 minutes now.

rigs

MasterPJ

Cancellations have closed yet again on me.

They refused to take my call at 21:59 as I was "not eligible".

The people who take the call from extension 13 are really nice. They completely agree with what I say. Then cancellations appear to be an untrained bunch of have an Orange employees.

Doobdonk

I got through at 10pm to a very dejected sounding guy, who told tried to switch me to racoon to get more minutes, i politely declined. I have never gone over the free minutes in my 5 months on the contract. He agreed to cancel me from tomorrow.

Will wait and see.

I genuinely feel very sorry for the customer service agents, it's not their fault.

Geoff_Hughes

I tried twice with no luck and had a note put on my account.

If i phone up in the morning, i should be sound??

mutedwhisper

doobdonk - you are right that it isn't their fault however it's just a shame that there are a few agents who choose to be rude or shout at people which is why they are getting this reaction. Hopefully it will all sort itself out!