Orange Price changes ?

BagpussBoy

Same here, tried a few times to cancel but to no avail. Waiting for a callback from a supervisor. Orange CSR said they they would just reiterate the same thing she told me. I'll keep plugging away and keep you updated

love_my_2_boys

A-Trice wrote: »

what did you have to say ?

Said I had called executive office and spoke to Helen, she then put me through to a guy called Caine, he said he had to up hold his collegues decision until the outcome of the meeting in the afternoon and that I should call back later that evening (he never said that he point blank said NO, but she didn't know that!!)
Got her to ask her manager about the meeting and low and behold, canceled no problem at all.
I know it's a pain but it definately does pay to keep trying.

A-Trice

I mentioned the meeting last night as was told they were not told about an change till this morning.

it's this inconsistency thats frustrating.

would be greatfull to everyone today who mentions the meeting and posts what happens

love_my_2_boys

A-Trice wrote: »

I mentioned the meeting last night as was told they were not told about an change till this morning.

it's this inconsistency thats frustrating.

would be greatfull to everyone today who mentions the meeting and posts what happens

I can't beleive the inconsistency in their treatment of customers, you don't get the same story from any of them.
Keep trying and do let us kow how you get on

xx

northerngeezer

Just got through after 10 minutes on the phone and then got cut off immediately by the operator (don't know if it was by accident) but not a good start.

daveboy

As posted earlier in the thread, I cancelled at the first attempt last Friday (asking for the PAC code).

I sensed that it wouldn't be too long before Orange would realise the scale of this problem for them (that of large numbers of people wanting to terminate resulting in hundreds of thousands of pounds of lost revenue).

So I am not surprised in the slightest that people now have problems.

Having been gifted a way out this time I will never have a contract again.

Thanks Orange. You made me realise what a waste of money phones really are!

northerngeezer

Just spoke to someone called Tina who bluntly wouldn't budge and said noway will my account be cancelled.

BagpussBoy

Just tried again, still being given the stock line that the changes do not affect me so I'm not eligible to cancel my contract. Was told that Ofcom had approved their current line of action. Strangely though, when I said I can record telephone conversations on my phone would she mind reiterating that so I can record it, I was told she did not authorise that action - I wonder why!?!??!

furrypotato

Contract Cancelled just now !

My Situation:-
I have not received the 'text' . They did not ask.

This is my second call. First one was on weekend and I was told I had to wait until I received text first.

Went straight through to the cancellations team ( 150, then 1,4,3 I think)

Very calm and friendly lady spoke to me. I stated that i was concerned about the change in T&C's. We talked for a minute about the changes and she stated that other networks might charge more.
I explained that as I had got rid of my landline at home(true), I will be more dependant on my mobile for calls.
She put me on hold for 30 seconds to check my last 3 months bills and stated that I am eligible for cancellation. I think this is because I do sometimes dial 08 numbers (not last month but pevious months and this month)
I had option to cancel tomorrow or wait for PAc code. I chose to cancel tomorrow.

All done

robot1000

BagpussBoy wrote: »

Just tried again, still being given the stock line that the changes do not affect me so I'm not eligible to cancel my contract. An was told that Ofcom had approved their current line of action. Strangely though, when I said I can record telephone conversations on my phone would she mind reiterating that so I can record it, I was told she did not authorise that action - I wonder why!?!??!

You should have told her it was for training purposes :rolleyes: