UPDATE - Anyone else having problems with Halifax online today?

lise61

I know people are feeling as if the bank doesn't care about their custom at the moment and everyone is extremely frustrated over what has been happening - luckily enough for me I only hold one account not due to mature for another year or so, but I do have friends working in the call centre in Belfast for Halifax and its not been an easy ride for them. Some of them have been with the Halifax for at least 10yrs and have always had a sense of pride in their customer service. Since the new systems came in at the start of the week 1 friend has already gone out with stress - she actually broke down in tears on the floor whilst being given a hard time on the phone. I know the service is unacceptable and not what customers should be receiving but these guys are doing their best to provide a service under extreme conditions. I know for one I would not want to be in any of their places at the moment. :A

samwsmith1

glider3560 wrote: »

Phone Halifax. The automated service will give you the account balance - no queues and no need to speak to anyone. Geographic number is 0113 380 9574

It says that number is no longer available, and says to re-dial 0113 242 2229 - this doesn't appear to be automated, it says it will put you through to someone.

opinions4u

Another little improvement ... got a BACS credit this morning and it tells me where it's from. Old Halifax system would have made me wait an extra day for that information.

glider3560

opinions4u wrote: »

Another little improvement ... got a BACS credit this morning and it tells me where it's from. Old Halifax system would have made me wait an extra day for that information.

I just noticed this too. Very useful.

Memory_Girl

Its now ten days since I have been able to access my accounts with BofS - spent 40 minutes in branch today and even they got given the party line of

1. We know there is a problem
2. We are working on it
3. It should be fixed soon

The thing is that is the same "story" I have been given for the last ten days - and no end in sight.

I think I will now resort to a biscuit tin under the bed - at least then I will have some control over my own money.

MG

BTW I was one of 12 people waiting to see the lady in the bank today with the same issue

boobbby

They still dont show balances on the online credit card statements from previous months although the latest amount owed is shown. Can't think why it is taking so long to get all accounts back to normal ! Surely they would have carried out a few test runs before disrupting so many accounts!

Dotty13..

Of course tests were carried out but as it's the biggest integration of any uk bank there was bound to be glitches. I have banked with Halifax for over 30 years have been lucky that any member of staff I have spoken to has been most helpful. I agree the situation has not been ideal online but it's not a life or death situation, I think we need tp put it into perspective!

Dave_save

Halifax online banking isn't working for me. It's prompted me every time to change my password, but still nothing. The 'helpful' guy on the 'helpdesk' says he can't 'help' me as there are problems with their computer systems.

rs65

I tried to open an Online Saver account today and it doesn't work.

We're sorry, but we're unable to open this account for you online.

Dumyat

I've had the same problem today, trying to access an account via the halifax online site...only when I tried the bank of Scotland page it let me change the password and log in. However I did phone the help desk who were unable to help me because apparently I don't exist on the system. My sister works beside some IT guys responsible for some of this and they are all patting themselves on the back for how well the migration went, she is going in tomorrow to tell them how it's going from a customers point of view.

And tomorrow I have to go in to branch to try and sort out the mess. I should add this is a power of attorney account and phone banking want me to re-register even though I have been a POA for nearly 3 years now.