UPDATE - Anyone else having problems with Halifax online today?

strawberrylane

Hi Lise61, thanks for your message above.

Do you work for Halifax or LTSB?

Does this mean that these "interest on maturity" accounts will be run to maturity on the old Halifax system?

Do you have such an account?

Thanks.

lise61

I know someone who works for halifax and have a guaranteed reserve account myself which seems to be running on the same basis

strawberrylane

Lise61 - is your guaranteed reserve listed online by roll number?

lise61

just nipped onto my online banking there - I don't really use the internet banking with halifax as I bank with Nationwide but yes it is showing just under it's roll number. :cool:

strawberrylane

Thanks for that Lise61.

So now I have a much clearer picture how these "interest on maturity" accounts are being handled after last weekend. This applies to fixed rate websavers and guaranteed reserve accounts where the term is for longer than 1 year and all interest is applied at maturity.

It appears that a decision has been taken to keep these accounts on the old Halifax system (because, as Lise61 says, the LTSB system is not set up to handle this type of interest profile). The roll number (only) has been carried across to the LTSB system and linked to the customer account profile. The sortcode/account number has purposely not been carried over for these types of account, probably to avoid the necessity for the migration to create a full account record on the LTSB system.

The new internet banking site is picking up the roll number from the LTSB system and recognising that it must retrieve the account details for that account from the old Halifax system, from where it is retrieving the account type, balance, interest rate and maturity date (as all these details are being displayed correctly on the internet banking site).

I suspect that these particular "interest on maturity" accounts will be run to maturity on the old Halifax system. Someone has clearly made a conscious decision to operate these accounts in this way and this seems to be how it has been implemented on the new internet banking site.

whoneedstoknow

There are positive signs of improvement. It's been a rough ride but once all the issues are sorted out, how awesome is the site going to be? How much better could it get if this is the launch version?

Change is never easy and the scale of what they have done is enormous if what people are posting is true. If they migrated, how many accounts must have gone? Statements back to 2002... that's almost a decade. How much data is that? Staff training, getting all the systems in, connecting it up etc etc

In most cases transactions seem to be working. And they seem to be rapidly repairing things that aren't. I'm sure they'll see impacted customers right one way or the other.

Let's let the hamster get up to speed on the wheel before we start shaking the cage.

dollydiva

whoneedstoknow wrote: »

There are positive signs of improvement. It's been a rough ride but once all the issues are sorted out, how awesome is the site going to be? How much better could it get if this is the launch version?

Change is never easy and the scale of what they have done is enormous if what people are posting is true. If they migrated, how many accounts must have gone? Statements back to 2002... that's almost a decade. How much data is that? Staff training, getting all the systems in, connecting it up etc etc

In most cases transactions seem to be working. And they seem to be rapidly repairing things that aren't. I'm sure they'll see impacted customers right one way or the other.

Let's let the hamster get up to speed on the wheel before we start shaking the cage.

How much did Halifax pay you to say this? Go back under the bridge, troll...

Jim431

strawberrylane wrote: »

Thanks for that Lise61.

So now I have a much clearer picture how these "interest on maturity" accounts are being handled after last weekend. This applies to fixed rate websavers and guaranteed reserve accounts where the term is for longer than 1 year and all interest is applied at maturity.

It appears that a decision has been taken to keep these accounts on the old Halifax system (because, as Lise61 says, the LTSB system is not set up to handle this type of interest profile). The roll number (only) has been carried across to the LTSB system and linked to the customer account profile. The sortcode/account number has purposely not been carried over for these types of account, probably to avoid the necessity for the migration to create a full account record on the LTSB system.

The new internet banking site is picking up the roll number from the LTSB system and recognising that it must retrieve the account details for that account from the old Halifax system, from where it is retrieving the account type, balance, interest rate and maturity date (as all these details are being displayed correctly on the internet banking site).

I suspect that these particular "interest on maturity" accounts will be run to maturity on the old Halifax system. Someone has clearly made a conscious decision to operate these accounts in this way and this seems to be how it has been implemented on the new internet banking site.

I have just spent 1 1/2 hours in-branch trying to get my money out of one of these matured accounts that wasn't migrated. I am now waiting for a phone call telling me that the money has been transferred. I am concerned that another problem has occurred because of the delay. The local staff didn't know anything about your description of the problem and had to work it out.

Anyone not seeing their accounts when they login should go and ask the cashier in their local branch to check if it is on their screen. If not then it won't have migrated.

strawberrylane

Jim, what type of account was it and what was the maturity date?

Could you see the account online after the migration last weekend?

tarquin999

Keep a VERY close eye on your current accounts.

Earlier in the week some standing orders failed to be paid (presumably due to the system problems) so I made the payments manually (they were urgent creditors). Today the Halifax system seems to have played "catch up" and paid out all the standing orders that were missed - so my creditors have been paid twice!!!

I called Customer Services and asked for the SO's to be reversed. Apparently this cannot be done. I explained that because their system paid my SO's "again", I now have no money in my account yet I have DD's and SO's due out on Monday. I demanded Halifax put money into my account to the value of the erroneous payments - they agreed and also offered to pay for my phonecall and time.

I am so pleased that Halifax are now taking their responsibilities seriously. I have been fobbed off all week, but at last I can now consider keeping my accounts with Halifax.