UPDATE - Anyone else having problems with Halifax online today?

Jim431

strawberrylane wrote: »

Jim, what type of account was it and what was the maturity date?

Could you see the account online after the migration last weekend?

Guaranteed Reserve matured yesterday.

It wasn't there on monday but it reappeared on Tuesday. Not there on wednesday or today.

My local branch told me that the cash should have been in my current account today. Still not there and they haven't phoned. If it was a small amount I wouldn't worry. :mad:

MDScot

The problems are persisting. I can't transfer funds from one account to another. Can't pay my credit card bill. This has gone on since Monday. I've spent ages on the phone to them trying to get them to move money but nothing is happening. No explanation or information on their site. This situation is not acceptable.

whoneedstoknow

tarquin999 wrote: »

Keep a VERY close eye on your current accounts.

Earlier in the week some standing orders failed to be paid (presumably due to the system problems) so I made the payments manually (they were urgent creditors). Today the Halifax system seems to have played "catch up" and paid out all the standing orders that were missed - so my creditors have been paid twice!!!

I called Customer Services and asked for the SO's to be reversed. Apparently this cannot be done. I explained that because their system paid my SO's "again", I now have no money in my account yet I have DD's and SO's due out on Monday. I demanded Halifax put money into my account to the value of the erroneous payments - they agreed and also offered to pay for my phonecall and time.

I am so pleased that Halifax are now taking their responsibilities seriously. I have been fobbed off all week, but at last I can now consider keeping my accounts with Halifax.

So, they paid your call costs and they refunded the transaction value. Question is, once you've flogged the companies the payments were made to for the refund of th edouble payments, are you going to give that money back to Halifax?

Sounds like they played fair. Will you?

*srjp*

Well it's got worse for me, I now have no idea what is going on with my credit card as even the headline balance has disappeared. It's not the end of the world nor a massive inconvenience, but it is a bit annoying as I'm coming to the end of a promotional balance transfer and would like to find out exactly where I stand with it and move money around to pay it off.

This does appear to be a massive !!!! up by the bank(s) here, those criticising people for complaining really do have a strange sense of perspective. The notion that it's such a big project that this kind of scenario is essentially to be expected confounds me.

tarquin999

whoneedstoknow wrote: »

So, they paid your call costs and they refunded the transaction value. Question is, once you've flogged the companies the payments were made to for the refund of th edouble payments, are you going to give that money back to Halifax?

Sounds like they played fair. Will you?

If I am able to get the money back from my creditors then I will. But, because they were payments to arrears payment plans, I doubt very much whether they'll give it back. Life ain't simple.

With regard to your words of advice regarding having backup plans for when online banking goes down... how right you are. It scared the bejesus out of me!

I run 5 businesses - all slowly recovering after The Credit Crunch. The challenge comes when you are receiving payments from online systems. Without online banking you just cannot see what's come in (or, just as important; what hasn't!). Not sure what the answer is. But, as above, life ain't simple (it's not black and white).

opinions4u

*srjp* wrote: »

Well it's got worse for me, I now have no idea what is going on with my credit card as even the headline balance has disappeared. It's not the end of the world nor a massive inconvenience, but it is a bit annoying as I'm coming to the end of a promotional balance transfer and would like to find out exactly where I stand with it and move money around to pay it off.

There's usually a phone number on the back of the card and on the top of the statement. www.saynoto0870.com may get you a local number to use.

This does appear to be a massive !!!! up by the bank(s) here, those criticising people for complaining really do have a strange sense of perspective. The notion that it's such a big project that this kind of scenario is essentially to be expected confounds me.

I don't think it's been brilliant. But there are alternative ways of getting the information you need out of them.

glider3560

*srjp* wrote: »

Well it's got worse for me, I now have no idea what is going on with my credit card as even the headline balance has disappeared. It's not the end of the world nor a massive inconvenience, but it is a bit annoying as I'm coming to the end of a promotional balance transfer and would like to find out exactly where I stand with it and move money around to pay it off.

Phone Halifax. The automated service will give you the account balance - no queues and no need to speak to anyone. Geographic number is 0113 380 9574

pinkdalek

tarquin999 wrote: »

Keep a VERY close eye on your current accounts.

Earlier in the week some standing orders failed to be paid (presumably due to the system problems) so I made the payments manually (they were urgent creditors). Today the Halifax system seems to have played "catch up" and paid out all the standing orders that were missed - so my creditors have been paid twice!!!

So instead of contacting the bank initially to see why they had not been paid you sent funds yourself. You assumed it was the system problems so did it not cross your mind to think the bank may "catch up" with outstanding transactions? After all if I were to ask someone to do something for me and it did not get done I would check why first before doing it myself.

May be worth mentioning Halifax will now attempt to pay a standing order for 26 days if there is insufficient funds in the account. Example 1st of the month no money, 2nd not enough, 3rd sufficient funds - standing order will be sent. You would incur a charge if payment was not made on the 2nd attempt. This also would have been notified to you in their recent changes to T&Cs which were sent out in statements, and yes even if you are paper free you were still sent these.

tarquin999

pinkdalek wrote: »

May be worth mentioning Halifax will now attempt to pay a standing order for 26 days if there is insufficient funds in the account. Example 1st of the month no money, 2nd not enough, 3rd sufficient funds - standing order will be sent. You would incur a charge if payment was not made on the 2nd attempt. This also would have been notified to you in their recent changes to T&Cs which were sent out in statements, and yes even if you are paper free you were still sent these.

I did not know that, and I did not spot it in the changes to T&C's. There have been too many changes for me to keep track of them all.

This week I have spent around 4 hours each day on the phone to Halifax and BoS. I have been lied to, made to feel like a lump of excrement, and been given endless broken promises. I would not have believed and trusted any member of staff if they said "don't worry, your SO's will be paid in a day or two" and, in any case, I simply didn't think to ask (I have been too preoccupied juggling things trying to survive this banking holocaust).

*srjp*

glider3560 wrote: »

Phone Halifax. The automated service will give you the account balance - no queues and no need to speak to anyone. Geographic number is 0113 380 9574

Thank you for the suggestion and information contained in this post and the similar one above from opinions4u. Good to know it doesn't involve talking to anyone, I get the impression they are a little busy right now!

(Un)fortunately I'm working abroad again hence my reliance on the internet and reluctance to call back to the UK to be put on hold for half an hour!

I'll call the robot on Monday if no progress has been made online this weekend.