UPDATE - Anyone else having problems with Halifax online today?

needingaccountability

All my accounts appear restored back to normal apart from a Liquid Gold that has no statement history to it.

Glad to see the CC and Mortgage finally appear.

boobbby

My savings account now looks correct but still the balances from previous credit card statements not available.

glider3560

I now have the option to reactivate paper statements on a Web Saver Reward!

spamhater

opinions4u wrote: »

From what I can see, the 27,000 jobs that have gone have been shared across HBOS and Lloyds TSB. I'd expect there to have been more HBOS job losses though - afterall, it was Bank of Scotland Corporate that destroyed HBOS so there were little benefits to pursuing more of the business that they were very good at getting.

While I wouldn't use such extreme words, I am aware of an arrogance that immediately followed the merger. That said, I have just completed a 9 month contract at LBG and have seen a commitment improving things from a Halifax / BoS side. A simple example is interest rates on savings accounts being shown online. This was removed because Lloyds TSB systems couldn't cope. Then the complaints rightly came in. Now rates can be seen by Halifax, BoS and Lloyds TSB customers.

Of course one option available was to close the whole of HBOS down. It was, to all ends and purposes, bust. From a longer previous career with Halifax I know how good a lot of the staff are and how enjoyable working with customers can be. I understand how most "improvements" made things better for staff and customers, so the last couple of days on top of the last couple of years will have been painful for all. While I would have preferred a solution that preserved HBOS retail bank as an independent entitity, that would have left the nation in a far bigger hole than it currently sits in because nobody would have bought the assets of Bank of Scotland Corporate on their own.

Any "improvement" in attitude is temporary and quite frankly too little too late. To hear references to BoS "muppets" on a daily basis has a devastating effect on staff. The "them and us" type comments continue unabated and the accusations now are that it is HBOS customers who are complaining. Of course it is, they are the ones affected.

The merger was not the only option - allowing HBOS to go under would, in some of our eyes, have been a better option. Yes, we would all have been jobless however mentally it may have been better for some staff.

It's also been kept very quiet that whilst HBOS were within hours of going down Lloyds were only a few days further awsay from going bust. Of course nobody wants to hear that when they are telling the world how the flea bitten black nag rode to the rescue.

jambosans

spamhater wrote: »

Any "improvement" in attitude is temporary and quite frankly too little too late. To hear references to BoS "muppets" on a daily basis has a devastating effect on staff. The "them and us" type comments continue unabated and the accusations now are that it is HBOS customers who are complaining. Of course it is, they are the ones affected.

Whilst there is always going to be ill-feeling within an organisation essentially being taken over, the level of emotion you describe was certainly not my experience.

spamhater wrote: »

The merger was not the only option - allowing HBOS to go under would, in some of our eyes, have been a better option. Yes, we would all have been jobless however mentally it may have been better for some staff.

If it was a choice between loosing my job and dealing with the ill-informed opinions of Lloyds TSB staff, I would have taken the former. Sticks and stones et al.

spamhater wrote: »

It's also been kept very quiet that whilst HBOS were within hours of going down Lloyds were only a few days further awsay from going bust. Of course nobody wants to hear that when they are telling the world how the flea bitten black nag rode to the rescue.

Source?

You obviously have an axe to grind against Lloyds TSB, and I can understand emotion will run high with members of staff "more" effected than others, but making potentially libellous statements on a public forum is going to get you no where.

opinions4u

spamhater wrote: »

The merger was not the only option - allowing HBOS to go under would, in some of our eyes, have been a better option. Yes, we would all have been jobless however mentally it may have been better for some staff.

The option of resigning still exists. If you hate it so much, hand in your notice.

I'd suggest that having your employer go bust is more traumatic than having it taken over.

It's also been kept very quiet that whilst HBOS were within hours of going down Lloyds were only a few days further awsay from going bust. Of course nobody wants to hear that when they are telling the world how the flea bitten black nag rode to the rescue.

The reports and accounts for the last 3 years clearly identify the losses. The overwhelming majority relate to HBOS activity in property development and Ireland.

While an independent Lloyds TSB may have needed a government injection to support its capital base (I seem to remember £1bn relating to LTSB assets) the numbers strongly suggest that this was a drop in the ocean compared to the real problem of a bankrupt HBOS.

(Having worked for both HBOS and LBG, the work culture within HBOS was a much more pleasant experience by comparison. But your post is not wholly accurate. Shame they didn't keep me on though).

Beckyy

Is anybody else getting an available balance of £0, even though they have money in the account?

Mine is showing as £0 (reward current account). I used my card this afternoon for diesel and it wasn't declined (I don't have an overdraft, so would be if there really wasn't any monday. I just transfered some money into that acc. but the available balance still stayed at £0. Just a bit worried as I have a DD for broadband due to come out and don't want it being declined.

strawberrylane

opinions4u wrote: »

That sounds like something known technically in IT circles as a "migration error". I suspect they'll get round to cleaning that up later on.

Went into branch today as my 5 year fixed rate websaver (with interest at maturity) is still listed online by Roll number, no sign of sortcode/account number.

Branch could not find the account on the 'new' system when they searched by sortcode/account number, but they could see the Roll number on the new system (which surprised them) although there were absolutely no other details shown for the account, basically just the Roll number in my account list (no balance, maturity date, etc, nothing).

But, the account was still showing fully on the 'old' Halifax system, so it seems that there has indeed been a migration error for this account for some reason. Strangely, some details have gone across to the new system for this account (eg roll number) but some sort of error must have occurred to prevent the whole account going across.

Don't know what to do now really, other than wait to see what happens. The lady in branch said she would raise this internally as a problem.

This account has a relatively large (for me) balance so needless to say i'm a bit peeved that this is the only one of my 8 accounts thats not gone across properly.

Anyone else got a similar problem? Specifically, this is a 5 year fixed rate websaver that was opened in late 2006 which pays all interest at maturity (later this year). I'd be keen to know if anyone else has such an account and if so whether or not it has been migrated across correctly? The key identifer that there is a problem is that the account is listed online by Roll number instead of sortcode/account number.

Anyone else had anything similar? Thanks.

Newly_retired

Although some functionality is now available on my accounts online, I am named as Trustee for XXX ( my grandson) on ALL of them, not just the Children's Regular Saver I hold for him. Just hope I don't pop my clogs just yet for him to inherit them, including my ISA, or there'll be bother from the rest of the family!
ALso my Credit card is not there, so I cannot pay the bill online.
How much longer is this going to takae to sort out?

lise61

Strawberrylane the interest on maturity accounts have stayed on the old system because the Lloyds systems for some reason have not been able to deal with them so you are not alone.