3 Mobile Broadband

spoonboy90

My father-in-law is about 3 months into a 12 month contract for 3 Mobile Broadband. He's just moved into a new home after living with his sister for a few months and we've discovered that his new place has no 3 service at all, we've tried every room and had no luck.

So does anyone know what the situation is with cancelling the contract given that he doesn't have service and can't use his dongle?

macman

No mobile company guarantees reception in every location, so you don't have any grounds for cancelling.

ste_coxy

macman wrote: »

No mobile company guarantees reception in every location, so you don't have any grounds for cancelling.

This may be true but if they are paying for a service and cannot use it then I would (as I did so) complain to the ombudsmen.

You have to wait 3 months after taking the complaint with 3 as far as you can before they will get involved but they were brilliant at getting my 18 month contract cancelled and I was reimbursed compensation too.

dd1989

I want out of my Three mobile broadband contract.

I have called three times since June when I signed up for the 24 month contract.

Since the contract began, the connection drops randomly at any time, I then get a no service message and this can last anything from 10 minutes to more than an hour.

Three have messed me around over the phone, trying to send me new USB dongles. I told them it works in other postcodes, and they just don't seem to understand this.

I've told them that they are selling me a product that is simply unacceptable. It doesn't offer a connection when I want to use it

I've not got to the writing a letter stage.

What shall I do? I want out of this, I'm sick of paying 15 quid for something that is simply unacceptable.

lukebetteralone

i had the same problem and they have no cancelled my contract which i had with a laptop. and its been converted into a payg dongle incase i want to use it somewherre else.

i just really laid into them and they sorted it pretty much straight away

dd1989

Getting absolutely nowhere on the phone with them. The "Manager" called me and told me they need to do a technical investigation before they can go ahead and cancel....shower of useless T***s

lukebetteralone

they admitted over the phone to me the signal was very patchy.

jacand

My husband took out a contract with 3 for mobile broadband. The sales assistant in the shop checked all the areas that he wanted to use it and told us that the coverage was no problem. Yet he's had it nearly 10 months and everywhere he has tried to use it, it has never worked, due to poor coverage.
I'm sure I saw it on tv previously about 3 mis-selling contracts, and informing customers about good coverage, when in reality it's pants!
We are intending to write to 3 to just cancel the contract when it expiries, but would I have a case for them mis-selling and not been able to use it?
Has anyone had any experience of this? Does anyone else remember the tv programme?
Thanks in advance.

kgibson_2

Hi All

I am new to the forums and i'm just looking for a bit of advice really

I purchased a 3 mobile broadband 15g in Feb 09 it worked brilliantly until we recently moved. In our new property we have absolutely no network coverage and have tried all rooms.

I contacted 3 about this got through to a foreign call centre who were fiarly useless. After 4 calls they have informed me because I live in a a new build they are unable to locate the property to check the network coverage. Even though I can check this myself on the 3 website and it clearly states for my area that there is outside coverage but I may experience problems gaining a signal indoors the adviser even told me she had done this herself??

I spoke to them again this evening and they have now informed me that the only thing they can do is escalate this to the cancellation department because they cant check my postcode and its up to them to decide if it can be cancelled she told me it was unlikely they would cancel the contract because there is no way of proving I have no network coverage they are going to call back in 72 hours.

Really don't know what to do if they decide they cant cancel it. As far as I am concerned I don't see why I should pay for a service I am not receiving but I just don't know how to prove it. It's costing me £30 a month which is a lot for something I can't use and I have now had to take out a PAYG dongle with vodaphone just to get internet access.

Anyone had anything similar? Advice would be much appreciated!!!!!!

sporedude

Nope you are stuck, You moved to a property with no signal, Thats your problem, Not the networks. You wont get to cancel.