3 Mobile Broadband

CPJames19

espresso wrote: »

4p cheaper here

Can I buy 2 from this website.1 for me & 1 for my wife?

ste_coxy

As far as I am aware they give you a certain amount free so that you can top up online with your first amount.

ste_coxy

oh god..

echoes of the experience that I had with them.

i ended up taking my case to OTELO - the communications ombusdmen and I managed to get it cancelled.

you need to have waited for 3 months before they will get involved though - this gives 3 the chance to rectify things.

PasturesNew

I doubt it. I can't get a signal at all at home, I bought it hoping it'd replace my fixed broadband service as well as for when I was away from home 3x a year. Their map shows there's coverage, but there isn't.

SirBoo

They are not a trustworthy company..I myself signed up to 5 gig mobile broadband on a 1 month contract.

2 months in a row I have recieved all kinds of crazy bills for things I havnt used or done, best part is that I have a fixed 15 pound a month charge providing i dont go over my usage..I havnt gone over my usage even once but still these bills with all kinds of weird charges keep popping up.

Last month I actually went into the nearest 3store to give them a piece of my mind and to also speak to someone who is actually english. I pointed out clearly that the bills I had been recieving were incorrect and I would not be paying them until they were the right ammount. They accepted they were in the wrong and suggested I pay the overcharged bill ammount and they will deduct it from my next month bill.

Suprise suprise the next month comes..no reduction in my bill, infact I was overcharged again exactly like the previous month. Now I have a job on my hands of getting this all sorted out yet again..

The billing side of things in that company is a disgrace..infact the whole company is just pathetic and quite underhanded.

taff007

Highly unlikely. I believe all mobile contracts state something along the lines that there is no guarantee of a signal. My wife had to buy-out her contract as the signal was so bad at home.

keith969

3 are an absolute nightmare to deal with - avoid them like the plague!

I transferred my PAC code from 3 to O2 in July, 3 months later they are still billing me for the monthly charge, despite spending several hours on the phone to their India customer service centre. Incompetence is an understatement...

lukebetteralone

ive still not heard nothing from them. they promised me a call back within 24 -48 hours.

they are a waste of space.

i have cancelled my direct debit to them.

they'll soon contact me to ask for the money i owe

bitemarx

I recently moved house and discovered that the 3 mobile broadband connection that I'd been using doesn't work reliably at the new address. Although the 3 website shows that my post code has 'good coverage', my connection is simply not giving me good speeds or even staying connected for long.
Since my move on 14th August, I've been on the phone almost every other day discussing this problem with the 3 tech people. I have also informed them that I wish to cancel my account with 3 since the connection is not working at my present address and Im essentially paying for an extremely unreliable service. All I'm getting are statements like "It has been escalated to the higher technical team" or "the higher technical team will advise you on how to resolve this problem". I've been messed around a bit too much by these customer "service" people, and I'm thinking about sending a formal complaint to the company and asking them to cancel my account.

I would really appreciate if someone has any tips on "do's or dont's" in this matter. Also, could someone please tell me what government authority I would need to contact if this problem is not resolved and they keep charging me my monthly fee?

Any input on this would be welcome!

Thanks!
M

Poolie

Since it is a communication issue you want the telecoms regulator.

If you are going to right, make sure you lay it straight to them as they hold the logs showing your connection and how long the connection was active and more than likely what speeds you were receiving.