Caught out by DazzleWhite

Siri_2

naomi009 wrote: »

I dont klnow what to do!!!! i have a po box address to Scotland somewhere and a return address to America!! i put my cancellation number in the package and returned to sender. What is the best thing to do here? please help, am worried sick!!!!

was the return to sender a address in bedford/UK? and have you a track number? with the track number you're quiet safe.

speak with your cc and tell them that you've been scammed. give them the cancellation number as a proof that you canceled everything. don't be afraid of these extra charges. I really, really doubt they would inform their lawyer. :rotfl:

this company is living from people who are scared to death or who are too confused to think rationally. have a deep breath! the main thing is that they can't take more money from you. now you can relax a bit and think about what to do next. you send it back already, now call them to get a refund. keep cool, stay polite but let them know that you won't accept less than a refund for the whole amount.

my experience is, that the guys on the phone are quiet nice and they really try to help us. you just have to be as strong as a rock to make them clear that they can't fraud you like this. tell them you will inform your bank, your solicitor and some institutions like BBB, watchdog etc.

you'll make it! don't panic, don't give up! :T

pammyj74

can people get on live chat as I think i have been blocked!

pammyj74

finally got on livechat at work lol so not blocked there ha!

Hello and welcome to PremiumWhite. I'll be your live operator today. May I know, whom am I chatting with?
you: my name is Pam xxxx pammy@hotmail.com
Victoria: I will do my best to help you. How may I assist you today?
you: i want you to confirm that ALL of my orders have been cancelled including the weightloss one please
Victoria: One moment please while I locate your account information.
Victoria: World club fitness is a separate membership as you have to cancel with that separately .
info: Your chat transcript will be sent to pammy@hotmail.com at the end of your chat.
Victoria: To cancel World Club Fitness package please call at 0-808-120-2346
you: I think you will find that you can cancel it as other people have had theres cancelled by yourselves
Victoria: Please allow me few moments.
Victoria: As per your request I have gone ahead and cancelled your that membership and you WILL NOT be receiving any further charges.
you: from world club fitness?
Victoria: Yes correct.
you: can you confirm that I will not be charged anything further from your company and any other company related to this scam
Victoria: Yes, I can most certainly that you won't be charged anything from us and won't be receiving anything .
Victoria: certainly assure you **
you: can you confirm that the trial package that I cancelled with justin will not be sent either, i have confirmation script that he stopped the shipment?
Victoria: Yes, the trail shipment has already been canceled and you won't be receiving anything from us .
you: Can you also tell me that I will recieve a refund of the shipping cost as I have not been sent anything, therefore should not pay for the shipping?
Victoria: Shipping charges is non refundable charge.
you: but you havent sent me anything so what am I paying for?
Victoria: As the product was already shipped and as per your request we had canceled the shipment .
you: but you have cancelled the shipment so it wasnt shipped?
Victoria: No, it was canceled on the way, asked to return the shipment.
you: so you can definitely say I will not be receiving the trial
Victoria: No, I can certainly say that you won't be receiving the product as it was return back on the way, as canceled.
you: and I wont be charged anything AT ALL, from anyone related to this company?
Victoria: Yes, you won't be charged anything from us and any related company.
you: I must say you have been the most helpful person I have dealt with, thank you very much
Victoria: Thank you very much for chatting with us today. We hope the rest of your day is an excellent one.
Victoria: Please feel free to come back for any further assistance.
you: thank you, goodbye
Victoria: Good Bye.


well if I get charged anything else now I have done my bit to cover anything else being charged hopefully!! Dont mind losing the £8 if it means not getting any other charges!

jimbenchas

After ordering a free trial I immediately looked for evidence of a scam and came up with loads of posts/complaints on a number of sites. I cancelled the free trial within an hour of placing the order and also instructed them not to ship anything. I received an email advising me that the order had been cancelld( without any reference number) and via the WebSupportCenter printed out my evidence of Trial Cancellation. Today I've received one packet with a return address as follows:
Ultra Herbal
P.O.Box 13511
Linlithgow
West Lothian
EH49 7QH
United Kingdom
I intend to return the unopened packet to the above address recorded delivery. Any thoughts please?

suzy100

i too got sucked into this scam.
cancelled my credit card but still recieved the trial sample.
i havent got a clue where to return it..............can anybody help
many thanks
suzy

col64

does anyone know the address i can send the product back to?

suzy100

col64 wrote: »

does anyone know the address i can send the product back to?

There is an international phone number (i am in the UK) which they say is free but nothing from this company seems free so am a bit dubious about calling for return address.

pammyj74

LoobieLoo wrote: »

:mad::mad:I can't believe that I have done this as well as 'extreme white'. There are a few of you that say you are calling the company, can any one let me know the numbers.
I have cancelled my credit card today as there were some dodgy transactions on there, now I am thinking it's all related reading the posts. I have just tried calling a number that marc has posted got a support desk in the UK (nothing to do with Dazzle White), so haven't got anywhere.

I have got a return address in Bedford if this helps anyone else?
Wu-Yi
c/o BTB Mailflight Ltd
2B Viking Industrial Estate
Hudson Road
Bedford
MK41 0QB

this is the bedford address

esther_mcgaw

Like so many of you that have boldly gone before me, I too have been totally conned by this so called company. Their website and literature(leaflets that came with the delivery of the pen/applicator) seem so genuine but when I ordered this product, it was late at night and I was tired but on an impulse I decided to try this trial. I realized right away - well after submitting the order that something was not quite right so I got on to their chat line and tried to cancel the whole thing. I did not keep the transcript but I spoke to someone called Angel and it went exactly the same as the chap that posted his transcript, thanks for that bye the way. I feel so stupid to have been taken in by this very plausible looking scam. I have already been charged the 15 dollars p & p but I have been on to my Bank Abbey and cancelled my card, I am so angry that I am now faced with all this messing about with a new card because of these people. Bye the way folks, I spotted this advert on my MSN homepage and it contained all the endorsements from the big American tv companies etc. I FELL FOR IT!

esther_mcgaw

Does anyone know what the legal aspects of keeping hold of the pen/applicator would be as I have already paid ridiculous p&p for an item that was probably posted within the UK. I have read so many threads about this company and I don't know where to return the thing. I have emailed them and tried to get back on the chat line and also tried several phone numbers to no avail. One recorded message was in an American accent and said their working hours were from 5am to 8pm MOUSE TIME. I am beginning to think that it is not teeth whitener I need it is maybe a hearing aid. So what I want to know is WHERE do I send it back to and WHY am I spending more of my own money to do this????????? Please can anyone help?