As a buyer what puts you off a listing?

TurkishDelight

Norma_Desmond wrote: »

I don't know if this has been covered already, but I HATE listings with a reserve!
What is the point? We all know a reserve is at least £50! Just put your starting price at the minimum you'll accept and then everyone knows where they stand.

I love them- it puts other buyers off, I put in my bid, and when the item has finished for less than I would have paid I often get second chance offers from sellers who realise that maybe it's not worth much after all. I only ever put in a price over a reserve once someone else has and if I think it's worth more than £50

Norma_Desmond

TurkishDelight wrote: »

I love them- it puts other buyers off, I put in my bid, and when the item has finished for less than I would have paid I often get second chance offers from sellers who realise that maybe it's not worth much after all. I only ever put in a price over a reserve once someone else has and if I think it's worth more than £50

You've got a point; I bid on a reserve auction yesterday - my bid was £160 and the auction ended at £53 without the reserve being met.
Thanks to you I'm now awaiting an email offering me the item!

Guinness_is_good_for_you

Refund and Return Policy

The refund and return procedure will be conducted in the case of a customer receiving a faulty, not as described or damaged item.

1. When making a complaint please provide the following:
- Full description of the problem (if known)
- Pictures of the visible damages or faults

2. If the faults are technical, we will provide you with quick and easy steps to fix the problem.

3. If the fault cannot be dealt with over the phone or via email you will have 3 options:


- Replacement (Partial/Full)
- Refund (Partial/Full)
- Return on your own expense for repairs

If chosen Replacement, you cannot ask for a refund after that. If chosen Refund you cannot ask for a replacement.

4. The replacement of the item is ONLY available if the item is purchased for 0 or above, if less than 0 Refund is the ONLY Option.

5. All of the issues shall be resolved within 3 weeks.

6. (i) For Replacements
We will send you a list of replacement items available for you to choose from.
You must send the item back to us for a replacement AT YOUR OWN COST.
Once you have chosen a replacement and we have received the original item, your replacement item will be sent out within 1 week of receipt.

(ii) For FULL Refunds
You must send the item back to us for a replacement AT YOUR OWN COST.
Additionally, we will issue a mutual agreement to cancel the auction.
Once you have accepted the mutual agreement to cancel the auction and once the item has been received and checked, we will issue a refund.

All refunds will be issued twice a month around the 1st and the 15th

And from the same seller:

If payment is not received within 5 days from the end of the auction, ebay's non-paying bidder system will be implemented. If you receive 3 non-paying bidder warnings, you will be suspended from ebay.

One more:

As this is an AUCTION all items are sold only as described. Additional features and functionalities not mentioned in the descriptions are not guaranteed to be included. No other features apart from the ones described as working are guaranteed to work.
If you receive a damaged item you need to mark the courier paperwork as Damaged on the receipt of goods and send us pictures of damage.

Please contact us via email immediately stating your eBay number and the exact problem only relating to above within 24 hours of of receiving the goods. We will not entertain any contacts that are not in line with our policy above.

Once we have all the information to hand, we will arrange either a replacement or a refund. In cases where the damage is superficial, we may only issue a partial credit.

I was even thinking about buying something from them, but i think i'll look elsewhere.

soolin

Arghh...their small print even has small print.

lightisfading

what on earth... ?

"No other features apart from the ones described as working are guaranteed to work."

Instant red flag for me!

katieclampet

I've been reading through this thread, and recognise many of the things that irritate me. The worst is when buyers put [EMAIL="L@@K"]L@@K[/EMAIL] in a description, aahhhh!

katie

Sol00

One of the main things that would put me off buying from a seller is if they are based in Hong Kong or around that area. A family member was stung once before and I've read in the papers that it's a business for some people over there to use eBay to rip people off.

paul5046

cyberbob wrote: »

I totally agree about stock pictures also poorly taken pictures. Although I did take a risk a while ago on an item with no picture. I got it for a third the price of similar ones and it was in excellent condition. I wouldnt do this for expensive items though

Crap picture doesnt always mean crap item. I often like it when an item is poorly photographed and described. It means a bit more work for you, asking questions etc, but more chance of a lower price.

Jamie10

Spelling mistakes - I admit everyone makes the odd few but if they're consistently through the article then it puts me off.

Picture - I want to see a picture of that exact item, not just one that's been sourced off the internet.

Description -I want to know if there are any defects I can't notice on the pictures, how long the persons had the item, and preferably a reason; if its not private.

cyberbob

Put your sunglasses on if you wish to follow the link!


There's so much wrong with this One from the trying to put postage charges in the listing to the scary colours and the Feedback terms and conditions

Dont you love it when they tell you they have 100% feedback when they actually havent