Satcover limited

Seemore_2

bc123italy wrote: »

I was contact by SatCover back in June to renew my subscription which I did by creditcard, when asked if she could read me the Terms & Conditions or put them in the post I requested a postal copy , which has not yet turned up.
I noticed an entry on my creditcard statement this month for Liquidated Asset Mngmt - which is a furniture company in Portsmouth for £99. |It turns out they are in the process of merging/taking over SatCover.
I then noticed online on my recent creditcard transactions another £99 to Something, another name for SatCover.
The creditcard company are no in the process of looking into this but it worries me that my card details PLUS my security number must be held on file and passed from one company to the other.
Will; advice outcome when known.

Satcover or whatever else they call themselves seem to have been getting away with this for nearly a year now:mad:. My bank, Alliance & Leicester have written to me twice in 4 months to say they are still "investigating", although to be fair they did quickly refund the money.

Their last letter suggested I could, if I wished, refer my complaint to the ombudsman, but I simply check my direct debits on-line on a daily basis now just to be safe.

Martint

Hmm. I spotted a debit card transaction on my bank statement for £65 to Something . . . The bank tell me this traces back to Global Digital Solutions or Systems who are based on the South Coast, Arundel area. I have asked my bank to explain how this charge was raised without my authority BUT I have had dealings with Satellite Direct in the past so it may be that GDS is another trading name. Crooks!

macman

Martint wrote: »

Hmm. I spotted a debit card transaction on my bank statement for £65 to Something . . . The bank tell me this traces back to Global Digital Solutions or Systems who are based on the South Coast, Arundel area. I have asked my bank to explain how this charge was raised without my authority BUT I have had dealings with Satellite Direct in the past so it may be that GDS is another trading name. Crooks!

But assuming you had long ago cancelled the DD with Sat Direct, I don't understand how they can be doing this?

ACDeag

macman wrote: »

But assuming you had long ago cancelled the DD with Sat Direct, I don't understand how they can be doing this?

He said debit card transaction not Direct Debit, so there is nothing he can cancel.

toxicgeek

They took £60 out of my acct twice under two completely seperte company names.
i didnt recognise them and informf mybank it was fraud.
i am having real trouble getting any money back, my advice to anyine thinking of using them is dont

larry13

Hi, I think in fairness I should post this.
I joined satellite Direct UK last year and apart from interminable delays when phoning them I have received excellent service.
They now go by the name Satcover ltd and the phone number is 01243200150.
When they eventually answer they are most helpful.
A visit was arranged from a Sky engineer and he sorted all my problems.
I have no connection with this company apart from being a satisfied customer.
Larry

Martint

Me again. I have today had a call from Satcover wanting to renew my cover but unable to do so because my card details have changed. (New one issued in last 3 months). I said I had no intention of paying them and also wanted the £65 back they had already taken via my debit card. The caller then got very vague and suggested I write to Mr Tristan Glaves, MD of Satlink Services, Forest House, Durban Road, Bognor Regis P022 9QT. Clearly, this is another name in the web of companies they are using to dupe people. My bank has not yet been able to explain to me how the money was taken via my debit card without authority . . .

Martint

Time for an update. Yorkshire Bank Fraud Department have refunded my £65, my thanks to them. It appears that if you give a shady dealer your credit card details once, they can retain them, call it a DD and collect the money again! It doesn't appear as a DD on my DD list from the bank. At no time did Satcover tell me this was to set up a DD. I have now had to cancel my current debit card and have a new one issued. Looks like a loophole in the banking system to me.

natty4

hi the same thing happen to me 65 instead of 6.50 lost my mon ey trading standards are involved tonight i had a phone call from something corperation saying they are on b half of satalite direct and would i carry on with my dd as they have got all my details, told them no will be ringing trading standards on monday to query this so be ware as they have been trading in about 4 to 5 different names

Seemore_2

natty4 wrote: »

hi the same thing happen to me 65 instead of 6.50 lost my mon ey trading standards are involved tonight i had a phone call from something corperation saying they are on b half of satalite direct and would i carry on with my dd as they have got all my details, told them no will be ringing trading standards on monday to query this so be ware as they have been trading in about 4 to 5 different names

Hi natty, if you paid by dd have you tried speaking to your bank? I was reimbursed £65 by Alliance & Leicester without any real problems, and this company are clearly fraudulant.