Madasafish Questions/answers (merged threads)

khoobsort

Madasafish_Customer_Care wrote:

No problem, I appreciate that its easy to go over a 5GB allowance. If you can leave it with me, i'll try and post and update tomorrow on Madasafish usage.

Madasafish Customer Care

Dear Madasafish Customer Carer!

Can you update Madasafish's usage please?

Thanks.

Madasafish_Customer_Care

Hi Khoobsort,

I'm sorry about the delay in our update!

Management have decided to have an 'official' discussion on Monday regarding this topic. I'll do my best to give you clear indication of the direction that we're heading, however I may not be able to give specifics as I don't want to risk giving out incorrect information until I get an official outline from the product team.

Kind regards,
Samara

Crabman

I've found Eclipse Internet and their Evolution service quite good - have a looksie

http://www.eclipse.net.uk/index.cfm?id=fixedmain_res the peak limit is 20GB and off peak is unlimited :T for only £14.99 I think I've found m'new supplier but I'll wait till Monday for your announcement! All very exciting no?

khoobsort

Madasafish_Customer_Care wrote:

Hi Khoobsort,

I'm sorry about the delay in our update!

Management have decided to have an 'official' discussion on Monday regarding this topic. I'll do my best to give you clear indication of the direction that we're heading, however I may not be able to give specifics as I don't want to risk giving out incorrect information until I get an official outline from the product team.

Kind regards,
Samara

Dear Madasafish Customer Carer!

Now you are online and I hope that you have some good news for your prospective customers.

So please give us some temptation today to place an order. I want to apply today. I will be away from the computer for about 3, 4 hours and come back to see the latest situation.

Thanks.

Khoobsort

Crabman

Crab's getting impatient!!! Come on Madasafish! beat Eclipse and you have a new customer :T

Madasafish_Customer_Care

Hi Guys,

I'm really sorry but I haven't got any news to report.

We are waiting for some kind of announcement from BT Wholesale regarding wholesale pricing before we make any changes. I'm not certain when we will get this....But I will keep you posted as soon as I get any word.

Again, I apologise that I'm not able to be more helpful on this front. What I can say is that we have launched a new promotion that has a very good price on a wireless router.

Kind regards,
Samara

miniemma

Madasafish_Customer_Care wrote:

One thing to keep in mind when your service first becomes live is that we'll be provisioning you for speeds up to 8Mb. When you first get speeds of up to 8Mb there is a 10 day stabilisation period where BT will be testing your line to find the optimum speed. During this time you will most likely experience slower speeds then what we expect for you to receive once the 10 day period is up.

Hi Samara

Is this an official thing? I mean, do people get an email informing them of this 10 day testing period? Only I remember reading a few pages back about people who were away when their service activated and couldn't leave routers/modems switched on etc.

I didn't get anything officially telling me about the 10 day period nor did I get anything telling me to leave my router on. Is this right?

regards
MiniEmma

ecologyemissions

Madasafish_Customer_Care wrote:

Hi Guys,

I'm really sorry but I haven't got any news to report.

We are waiting for some kind of announcement from BT Wholesale regarding wholesale pricing before we make any changes. I'm not certain when we will get this....But I will keep you posted as soon as I get any word.

Again, I apologise that I'm not able to be more helpful on this front. What I can say is that we have launched a new promotion that has a very good price on a wireless router.

Kind regards,
Samara

Samara- I have recently ordered broadband from yourselves (my service was announced as ready today), but as I ordered last week- the wireless router was not at £25- is there anyway I can send back the free router that was sent to me, and pay the extra £25 for the wireless version??

Madasafish_Customer_Care

Hi Ecologyemissions,

Could you please PM me your username and I'll see what I can do!

Kind regards,
Samara

Madasafish_Customer_Care

Hello Miniemma,

There should have been a mention of the 10 day period in one of the emails that we send you from the time you sign up to the time your service goes live. I will review all the emails and ensure that the information is in there - it is important!

Here is what you need to know: When your new line speed is activated, there follows a 10 day period whilst BT test and moderate the line to ensure stability at the fastest possible speed. During the 10 day stabilisation period, you might experience slow speeds or intermittent connection issues. If you continue to experience these issues outside of the 10 day period, please contact us and we will raise a fault to correct the matter.

If you do have trouble, feel free to PM me and I'll do my best to help you out!

Kind regards,
Samara