Madasafish Questions/answers (merged threads)

BernardM

I have had email from madasafish today saying that the are taking next bill on the 23rd even though I switched end of July. I tried my account earlier this month and could no longer try their speed test as it seemed the account was closed. I tried today after this email and all my details and the bills are available. I tried speed test again now I'm with o2 and am getting better speeds still than when with madasafish.

Plusnet_company_representative

Hi Bernard,

I've downgraded your account to a free PAYG which should allow you to retain your email address and your My Account access. I think tbh, that it might be my fault that this didn't happen previously, so please forgive me for that.

harryhound

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Important security alert from Madasafish

Getting the above from MAAF on one's hotmail account is not very reassuring to get your emails classed as spoofing or phishing..

I think it is caused by MAAF messages being sent from a non MAAF domain, but I could be wrong.

It is certainly bad marketting.

Harry.

abominabibble

Hi Tighbarsteward,

Count urself lucky, we've been having exactly the same problem for the last month with no resolution, just being bounced from pillar to post.

Strangely though it wasn't until i replied to the ticket saying forget it I'm cancelling my service that they actually did anything. Good luck with it though!

steamie67

I subscribed to MAAF just over a week ago, got the router on Tuesday and an email to say I had gone active on the Wednesday. All within a week so relatively impressed. However last night I tried to set it all up but although I tried swapping cables and filters (I have 2 phones and they both have MAAF supplied filters connected) I constantly got the message 'A problem has occurred when trying to access the internet. Please check your DSL connection & verify your internet connection settings' at the end of the set up section, and I tried five times. Though not as straightforward as I thought I am quite sure I have entered all of the correct information in the right boxes. All the green lights are flashing during the 100% final connection phase. My IT department at work has suggested it may be that the line is not actually active. Has anyone else had this problem? If so how did you solve it?

Plusnet_company_representative

Hi Steamie,

If you PM me your username, I'll be able to check if the order has completed and run a test on your connection to see if it's getting a signal.

BettiePage

We've been with madas for about 18 months now and never had a problem with their customer service. Until now that is.
We're trying to get our MAC key and have been given the runaround from them for the last 4 days.
First they apparently shut at 6pm, despite the website stating 8pm. Then they didn't call back. Then they're shut for the day yesterday??????? They promise to ring hubby at work today. They left a message on his answer machine at 8am. He rings them back. They say they'll ring shortly. He's just rung back again to be told he has to wait until he's called back.

Grrrrrr :wall:

aclark_2

Phoned MAAF this morning to give 28 days notice to cancel our broadband (we started with on the 3rd OCT 07 today>3rd OCt = 28days) and request a MAC code. The 1st time i called everything seemed fine was told the account would end on the 3rd OCT and someone would call with the MAC code.

Phoned again tonight to check that all the details were ok only to find out that nothing has been noted on the account. I was put through to cancellations and spoke to Sam again stated i would like a MAC code and give 28 days notice. Asked if any charges would be made with me cancelling the broadband i was told no apart from my usual monthly fee till OCT.

I have now recieved an invoice today stating the following on the invoice:
Deferred Activation £34.86
Deferred Hardware (D-Link DSL924 Wireless Kit) £51.06
Then add VAT on and it comes to £100.96

Im giving 28 days notice to cancel my account which finishes on the 3rd OCT been told i wouldnt incur extra charges only to find out that im being ripped by £100 when im giving the proper notice period!!!!:mad:

BettiePage

BettiePage wrote: »

We've been with madas for about 18 months now and never had a problem with their customer service. Until now that is.
We're trying to get our MAC key and have been given the runaround from them for the last 4 days.
First they apparently shut at 6pm, despite the website stating 8pm. Then they didn't call back. Then they're shut for the day yesterday??????? They promise to ring hubby at work today. They left a message on his answer machine at 8am. He rings them back. They say they'll ring shortly. He's just rung back again to be told he has to wait until he's called back.

Grrrrrr :wall:

Still no phone back from them. Are they 'open' on a weekend or do we have to wait for Monday now?

aclark_2

Tech support says 24/7
Customer Service is 8am-8pm 7 days a week.

When i was calling this evening Customer service were having problems with their system. I did call several times speaking to different advisors just to check.