Madasafish Questions/answers (merged threads)

Plusnet_company_representative

Hiya,

I have been on holiday but I'm back now and have responded to the PMs that I received.

Tightbarsteward, if you would like to PM me your username I'll be happy to look into the problems that you have been experiencing. I promise that we don't cut off connections once a level of usage has been reached.

tightbarsteward

James_PN wrote: »

Hiya,

I have been on holiday but I'm back now and have responded to the PMs that I received.

Tightbarsteward, if you would like to PM me your username I'll be happy to look into the problems that you have been experiencing. I promise that we don't cut off connections once a level of usage has been reached.

PM sent James. Be grateful if you could sort this as I have had no service for nearly a week.

Plusnet_company_representative

Thanks for that.

I've looked into your fault (and Gamblers) and whilst BT have done some work in an attempt to fix it, this doesn't appear to have helped the situation so I've passed it back to them.

I've PMd you the details.

tightbarsteward

Well still no connection since the 23rd July. No call from BT. No call from MAAF. Phone calls to MAAF reminiscent of phoning Tiscali all those years ago & speaking to someone who knows jack sh*t & sounds like they are located in Bangalore. James has kept me informed but nothing seems to be happening. Think I might move my home phone & then cancel my Direct Debit. See if that sparks them into action.

Quentin

If you don't give them a month's notice it will definitely spark them to send you a bill in lieu!!

Plusnet_company_representative

Hi Tightbarsteward,

I'm sorry for the delays that you've been seeing.

I've just updated your fault because BT have requested an engineer visit. Could you possibly reply to it letting us know when would be convenient?

If you could also drop me a PM once you've done so and I'll get the engineer visit booked for you.

mariacallous

Once again all my sent e-mails are bouncing back with the same message

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

m*************@tiscali.co.uk
SMTP error from remote mail server after MAIL FROM:<************> SIZE=2379:
host mx1.uk.tiscali.com [212.74.100.147]: 550 mail not accepted from blacklisted IP address [80.189.94.165]

I've raised this several times with Madasafish but still haven't had a response.

disgruntled1234

Hi mariacallous,

There's another forum here..
http://bbs.adslguide.org.uk/postlist.php?Cat=&Board=freenetname

which has a very active thread covering "E-mails banned".

The Madasafish support people monitor this other forum as well as this one here.

craigeybabe

Many thanks to James_PN for sorting out BB troubles with BT. Am now up and running - finally!!

Cheers mate

Plusnet_company_representative

Hi Maria,

I'm sorry that you've been having problems sending emails.

We've been doing countless things to make sure that we are taken off blacklists and afaik, it's just Tiscali that haven't removed us, but this should happen soon.