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Madasafish Questions/answers (merged threads)

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  • GaryS
    GaryS Posts: 807 Forumite
    James,

    Router is now sync'ed at 8128 at my end, Speedtest still shows 3855, but that is over a wireless link.
    Pages do seem to be loading quicker though.

    I will monitor for a while and get back to you.

    293523792.png

    Thanks.
  • Plusnet_company_representative
    Plusnet_company_representative Posts: 475 Organisation Representative
    Hi Gary,

    That's to be expected. Because your sync speed has gone up, you will see an improvement in the IP Profile, but that will probably take 2-3 days to happen. Onmce that's happened, you should see a nice jump in speeds.
    Official Company Representative
    I am the official company representative of Plusnet. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • GaryS
    GaryS Posts: 807 Forumite
    This looks better;

    293951449.png

    Thanks for that James.

    Now just need to get a good renewal deal sorted !
  • Plusnet_company_representative
    Plusnet_company_representative Posts: 475 Organisation Representative
    Good to see Gary :)
    Official Company Representative
    I am the official company representative of Plusnet. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • Gambler
    Gambler Posts: 3,283 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Have sent a PM to James asking him to check my problem out but just wondered if any of you guys had any advice.

    I connected to the internet on Wednesday evening (8.30ish) and 5 minutes later I lost the connection. Usually if this happens I reboot my laptop and everything is okay again. I decided I would leave it till Thirsday night. I couldn't connect at all last night or this morning. I even tried a spare wired router and still no joy.

    I did try to use the broadband fault checker this morning (I'm in work today) but strangely MAAF still have my old phone number and address in my account details. I moved house on 3rd June :confused:

    Many thanks
  • Froglet
    Froglet Posts: 2,798 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Is it possible it is because of this?

    http://forums.moneysavingexpert.com/showthread.html?t=1026197

    just a thought!!
  • Gambler
    Gambler Posts: 3,283 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Froglet wrote: »
    Is it possible it is because of this?

    http://forums.moneysavingexpert.com/showthread.html?t=1026197

    just a thought!!

    Thanks for that. Problem is I can't download the updates as I can't access the net from home!
  • Quentin
    Quentin Posts: 40,405 Forumite
    As a temporary fix, lower za setting to "medium". Get updates then reset za.

    Or download from another computer on to a memory stick and transfer to your computer.
  • Gambler
    Gambler Posts: 3,283 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Quentin wrote: »
    As a temporary fix, lower za setting to "medium". Get updates then reset za.

    Or download from another computer on to a memory stick and transfer to your computer.

    Thanks Quentin I didn't think work would allow downloads but it did and am all sorted now. :beer:


    A big :beer: also to froglet.
  • donglefan
    donglefan Posts: 406 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    I've contacted support and raised a ticket asking what exactly is the contract that I'm locked into for 12 months and do I have a cooling off period.

    Sent both last Friday, week later, no response.
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