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Madasafish Questions/answers (merged threads)

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  • GaryS
    GaryS Posts: 807 Forumite
    James,

    I have definately seen the sync speed over 7000 and I think that at some stage it was in the high 7000's.
    I do recall commenting on the high sync rate compared to the speed test result to my Son at some stage.

    Connection seems to have been very stable for a few days now.
  • Plusnet_company_representative
    Plusnet_company_representative Posts: 475 Organisation Representative
    Hi Gary,

    Would you like me to raise a fault to BT on your behalf, asking them to amend your SNR to the default level of 6dB?

    Hopefully that should result in quite a nice bump to your sync speeds and subsequently your IP Profile :)
    Official Company Representative
    I am the official company representative of Plusnet. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • GaryS
    GaryS Posts: 807 Forumite
    James,

    Give it a go, I will keep an eye on things and get back to you.

    Thanks.
  • Plusnet_company_representative
    Plusnet_company_representative Posts: 475 Organisation Representative
    Hmm.

    This might have to be done tomorrow. It's looking like BTs faults system is having a bit of a bad day and I can't rase a fault currently.
    Official Company Representative
    I am the official company representative of Plusnet. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • Plusnet_company_representative
    Plusnet_company_representative Posts: 475 Organisation Representative
    Actually, it's started to play nicely agai, so I've raised the fault to BT and put a ticket on your account stating this.

    Hopefully we'll have some news in 24 hours or so.
    Official Company Representative
    I am the official company representative of Plusnet. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • hubballi
    hubballi Posts: 424 Forumite
    hubballi - I still think they are an incompetent bunch of t*****s - that's my opinion and given my recent experiences with MAAF I think I am entitled to this opinion.


    That may be so Frugalas and no, I don't think it should be all possitive. Its calling them t*****s which I don't think is appropriate.
  • harryhound
    harryhound Posts: 2,662 Forumite
    wally banker is much more polite.

    Seriously though, let us stick to facts and not get into the name calling , however much it makes one feel better - It is a bit like shouting at the telly.
  • frugallass
    frugallass Posts: 2,320 Forumite
    1,000 Posts Combo Breaker
    harryhound wrote: »
    It is a bit like shouting at the telly.

    but I like shouting at the telly !
  • Plusnet_company_representative
    Plusnet_company_representative Posts: 475 Organisation Representative
    Morning Gary.

    I've just updated your ticket. I've spoken to BTw Diagnostics this morning and after a quick chat they've agreed to change your SNR back to 6dB which should happen in a couple of hours.

    Let me know you get on.
    Official Company Representative
    I am the official company representative of Plusnet. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • Plusnet_company_representative
    Plusnet_company_representative Posts: 475 Organisation Representative
    Gary,

    Looks like we've got a result :)

    woosh2.jpg
    Official Company Representative
    I am the official company representative of Plusnet. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
This discussion has been closed.
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