Madasafish Questions/answers (merged threads)

djkaizen

I joined MAAF because of Samaras customer service - now 11 months in I'm shocked by how far its gone downhill.

Skymax beckons

Quentin

You're shocked at what's happened since Samara left.

But just imagine how she personally feels when she reads this from a former colleague:

James_PN wrote: »

.Because Samara said something, does not make it correct.

oldagetraveller

At the end of my first 12 months I decided to remain with MAAF. This was around the time Samara left and James took over the forum reins. I seem to recall at the time both Samara and James advised that my new terms would be/were subject to agreeing to a further 12 months contract. I'm sure I'm not the only retained customer to have been told this.
Maybe some people have selective memories?

Quentin

My memory isn't "selective". But it does seem that even the MAAF staff aren't aware of what their contracts actually do say.

All their contracts are for 12 months, but as posted earlier, they allow you out of them without paying them up (in the case of initial contracts, you were required to pay the cost of installation plus the price of any hardware supplied, and in the case of retentions by paying back any discount granted for staying with them, plus again the cost of any hardware taken in year 2 - why would they have punitive contracts for year 2, and non punitive ones for year 1?).

oldagetraveller

Quentin wrote: »

My memory isn't "selective".

I didn't say it was.
However, you do appear to have some sort of vendetta against MAAF? Why not vent your spleen on some of the bad ISPs?

Quentin

How do you equate my pointing out (on this money saving site) that MAAF cannot impose detrimental ts + cs on customers without first showing them, and secondly agreeing them to be a "vendetta".

There is clearly something not quite right, otherwise affected customers would not have their emails regarding this ignored, and we would have been shown the contract by now!

Quentin

If you are interested in unhappy MAAF people there are a number of other recent threads on here you might want to monitor too.

Eg:

http://forums.moneysavingexpert.com/showthread.html?t=973651

http://forums.moneysavingexpert.com/showthread.html?t=159253

http://forums.moneysavingexpert.com/showthread.html?t=976477

http://forums.moneysavingexpert.com/showthread.html?t=931449

neil40

Quentin.Are you on a personal quest against MAAF?.You are on here everyday moaning about them.Have you got nothing better to do with yourself?

Quentin

Where are my "moans"?

Molescroft

For a while I operated two MAAF broadband accounts at two addresses - it worked out at the time as the marginally cheapest when I "referred" myself and got the discounts. When it came to a house move in November MAAF customer service could not be bothered to help faciliate the move so that we stayed a customer so I gave notice and switched to BT on our primary account. Interestingly I have had no problems at all since I took up with BT, which I confess has surprised me. I continue to have no end of problems with MAAF on our secondary account - customer service just seems to be non-existent.