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Madasafish Questions/answers (merged threads)

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  • :mad: :mad: What have I got to do to get a MAC code from these people????:mad: :mad:

    Been a customer of MAAF for over a year, chose them on the recommendation of this guy:money:

    I rang up on the 7/4 was told I could cancel, the MAC code would take about 1/2 an hour to be emailed to me. They tried to better the free broadband offer from SKY by asking me to stay for £9.99 a month??????

    Emailed them on the 10/4, 3 days later, was sent a reply 11/4 by customer "services" and told to phone for the code. Phoned last night was told MAC code was being generated, would take about 1 hour. Checker my email tonight and got this.......

    "Username g**********t

    We are pleased to be able to inform you that a member of our Customer
    Support
    Centre has now closed Ticket number [ 24****93 ].

    The following comment was added to the Ticket
    The Question 24****93 has been released from hold and sent back to CSC
    - Billing

    Dear Mr Cuthbert,
    Further to our conversation today, I am really sorry that you still
    wish to go ahead with your cancellation request.


    In order for me to pass your feedback to our Customer Services
    Management Team, please can you complete the survey found at the link below? "

    This is gobbledygook!!! What does it mean??
    The feedback will be very good:eek: if they don't pull there finger out! but I doubt anything will change.
  • Quentin
    Quentin Posts: 40,405 Forumite
    Yes, it seems the cancellation department might need a course!!

    http://forums.moneysavingexpert.com/showthread.html?t=863903
  • I never normally complain but i'm absolutely furious with maaf at the moment

    I've been a customer for 3 years and recommended them to all my family and friends.

    i recently told my dad to change from Virgin to them because Virgin were charging him a fortune.

    the initial problem was that he didn't have a bt line. so when he signed up he asked maaf to sort this. He was happy paying the £115. The Router arrived and so did the email saying that his broadband had been activated. when we checked the BT line in the house it wasn't even connect to the phone socket and was hanging down outside.

    As my dad was on holiday i opened a ticket on the web page under his user id. the responses i got never answered any of the questions i asked.

    i later found out that they had the wrong address for my dad's house and the wrong phone number. maaf are convinced that the broadband is active but its impossible because the bt line is not connected. they have also said that the house phone number cannot be ported which is not a option as the current number is used for business.

    they have been charging him for 2 months now and his broadband is still not active. he's tried ringing them and they always say somebody will ring him back and they never do.

    i'm angry because i told my dad to use them and they're being useless which makes me look stupid. i'm never going to recommend them again because of this.

    is it possible to leave them without being charged as my dad has not yet been able to connect to his broadband?
  • Plusnet_company_representative
    Plusnet_company_representative Posts: 475 Organisation Representative
    Hi guys,

    Can you both drop me a PM with your usernames and I'll do whatever I can to sort things out for you.
    Official Company Representative
    I am the official company representative of Plusnet. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • its too late i'm afraid, my dad was on the phone to them this morning for an hour and they were totally unhelpful. so he's cancelled his contract with them and gone elsewhere.
  • frugallass
    frugallass Posts: 2,320 Forumite
    1,000 Posts Combo Breaker
    well, I've given MAAF the benefit of the doubt on more than one occasion but have now cancelled my two month old contract (after being reassured by them that I don't have to pay any cancellation charges) and have taken my business elsewhere (the Post Office).

    After my first threat to leave I was offered a financial incentive to stay - which I accepted. After the latest 'incident' (all my 'incidents' are being blamed on "bugs in the system" or "system errors") I decided that enough was enough and I requested a MAC which I received within days. My cancellation is being processed and the transfer to my new provider takes place on 13th May 2008.

    Still worried that MAAF are going to charge me the £109 cancellation fee.
  • espresso
    espresso Posts: 16,448 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker
    frugallass wrote: »
    Still worried that MAAF are going to charge me the £109 cancellation fee.

    Post publicly on here if they do. There still seems to be a lot of 'bugs in their systems' judging by the many posts on here!
    :doh: Blue text on this forum usually signifies hyperlinks, so click on them!..:wall:
  • My Dad cancelled his contract 2 months into the 12 month period, he recieved his free wire less router and paid 2 months worth of direct debits, do you think he will be charged the cancellation fee even though he never actually recieved broadband?
  • frugallass
    frugallass Posts: 2,320 Forumite
    1,000 Posts Combo Breaker
    thanks - I will have no hesitation in posting publicly, but if it all goes smoothly I will post that too - I have had lots of problems with MAAF and had it not been for Samara and Shanelle (Customer Services) I would have been in even more of a pickle than I have been.

    So, thanks to them for helping me out when I needed them......oh and to James for his help on here too.
  • freeasabird
    freeasabird Posts: 197 Forumite
    Part of the Furniture 100 Posts Combo Breaker
    I haven't been able to get internet access on Madasafish since mid April. I've been cut off twice while trying to get through to the technical department. This has never happened before. The customer service has always been good but now it's awful, Is there something going on at MAAF?
This discussion has been closed.
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