tesco- rude and abusive staff and not the first time

before_hollywood

Tigsteroonie wrote: »

I think there's every chance that BH is reading the whole thread, seeing as he started it

yep, i have now, i couldnt read it before i was at work and internet is restricted to outside of works time

i'm back everyone, and what a ray of sunshine some of you are.

unfortunatly working until 8pm means a full scale tesco boycott is impossible, as after 8pm there isnt a single non tesco store here thats open and selling food, its tesco, tesco express or starvation.

oh how i miss our local store, right where the tesco express is now

before_hollywood

Tigsteroonie wrote: »

I don't think they do it just to annoy their customers - it's just their attitude when they are carrying out this policy.

Mind you, in my experience, some Tesco staff seem to have a general attitude problem anyway.

yep, the more senior the larger the chip on the shoulder i find.

i had the misfortune of speaking to a shopfloor manager there once, he was the only person on the whole shopfloor with a tesco badge on (i think a big hairy monster ate all the shopfloor staff) he seemed most inconvenienced when something he had obviously stepped in asked him where something was and positively outraged when all of said item had been sold and i had the bareface cheek to ask when they were getting more in

like i said, nowhere open after 8pm round here apart from tesco :eek:

emma18181

I think some of the posters are missing the point here, people generally aren't angry with being asked for ID by Tesco staff if they think they are under 25 IF THEY ARE PAYING, however the problem seems to be (and in my personal experience) is when you are asked for ID when NOT PAYING. :mad::mad::mad:

Last week I went to Tesco, and was buying cigs for OH. Woman was really nice, asked for ID, which I gladly gave her. Now if I had went to the counter with OH and he was refused because I didn't have ID then I'd be angry and requesting the manager, especially because I don't actually smoke (and before I get "attacked" I realise that they have no way of knowing that!).

It's even more annoying when they look at you blankly when you challange it, like they really don't have a clue what is going on. Better training for the staff is required!

marleyboy

I think they need to re-think this stupid "You and your partners ID" policy, as I still think it is the responsibility of the purchaser NOT to hand alcohol or tobacco to minors, not the shops discretion.

If a purchaser has relevant I.D. that should be enough proof for the store to sell them the item and thus relinquish the burden of responsibility onto the purchaser.

Feel free to call the police on a customer who then proceeds to pass it to anyone under the legal age, but don't judge them by who they are shopping with.

S3quence

I cant believe I have actually sat here and read all of this thread! which I now feel obliged to at least comment on...ok so they asked for ID and delayed you at the checkout...to the point you were obviously p'd off so much you feel the need to complain on here in length. I can think of worse problems in the world than having to get your ID out and wait a few minutes. If it was that inconvienient why not leave your shopping there and then and walk out, let the awkward cashier put it back on the shelves!

At the end of the day if I worked there and I risked a criminal record etc by serving someone i thought was underage then I would be querying everyone I thought necessary. If that inconvienenced you then tough!

As for the comments about the miserable shoppers / cashiers I have two views

1) I am probably one of those customers, having typically dragged a 1 yr old screaming round the shop for an hour because he saw a football in the first isle or wants to eat the grapes I have just put in the shopping trolley the last thing I want to is "chit chat" with the cashier beyond normal pleasentaries. I simply want to go there get my shopping and go home and eat it!! (not all of it! just the good stuff)

2) From the cashiers point of, why would they care. I have never worked in a shop before and unless I financially need to dont plan on it. But I can imagine nothing more boring than scanning item after item, beep...beep....beep, "do you have a clubcard?", "cashback?", "can you enter your pin?". All for what about min wage? bit more?

At the end of the day with some exceptions I dont think the majority of staff see working in tescos as a long term career, I imagine it is a means to an end, something to pay the bills, something to fit around daily life. So im sure they too just want to go to work, go home and get paid. As long as there not being rude etc then what is the problem with that?

TBH if this cashier has annoyed you that much go back and make a complaint! speak to the manager who wouldnt show his face and if necessary complain to his manager!

Maybe you could go work for them and show them how it is supposed to be done!

before_hollywood

erm....a couple of small points.
yes they held me up quite a bit when i was going through self scans (those machines were designed by satan himself i am sure) and then they caused a scene, said there was nothing stopping me trying to buy from a cashier that i knew and knew how old i claimed to be and then when i got there they had called a manager to prevent me and cause even more of a scene.

i should have left the shopping there but i didnt have time to drive accross town to go elsewhere and start all over again and anyway, its self scans, they just dump the stuff on customer services and the customer services people or till supervisors put chilled stuff back and the rest is retrieved either later that day or a day or two later by shopfloor staff.....at least thats what asda's did when i worked there.

the job itself is boring (as cashier, lottery and tobacco assistant, customer services assistant, checkout supervisor and checkout team trainer over a 7 year retail career i have seen it all) its the customers that get you through, and i know no-one wants to be there, but for pitys sake, as you said life is too short, my op was written in the heat of the moment, and trust me when i say this i am one of the most dry witted, often sarcastic people you will ever meet normally, and customers from the shop i worked in still remember me now, some 3 years later.

oh and btw its about 40p an hour above minimum wage at asda these days, i'll not bore you with the details but there was a pay structure change about 5 years back and people from pre 2001 (?) of which i was one were on a different pay structure to those from after that time, tesco used to be on 40p an hour more than us but we were told their pay structure is different making them worse off but i never found out how much was truth.

i dont complain to in store managers anymore, there isnt any point, i have only tried to speak to 2 of them, one is described in post 74 (that whole dry wit and sarcasm again) and the first on the first page, refused to speak to me when items on the end of a checkout that were paid for were stolen and there was a refusal by customer service manager to check security tapes as checkout supervisor accused me of lying.

and no, i am not going back to retail any time soon, i earn much better money elsewhere, i am not rich by any stretch but supermarkets do not pay full time staff a living wage imo

S3quence

before_hollywood wrote: »

erm....a couple of small points.
yes they held me up quite a bit when i was going through self scans (those machines were designed by satan himself i am sure)

I think satan is doing quite well for himself! im sure they are the same self scans in tesco / asda / waitrose and m+s

I think it would have been better if you did what the woman does on the advert where the kid throws a tantrum so the mum lies on the floor and throws a tantrum too in the supermarket!!! ha maybe that would have got the manager out

Sirbendy

It happens to me in Tesco and our local Spar. I'm 32, look permanently harrassed and shattered, and about 15% of the time I can't even buy a bottle of cheapo wine..:rotfl:I don't carry ID, a wallet/driving license etc...they stay safe at home.

The last woman at Tesco did it..I pointed out quite happily that I'm 32, there's my council ID tag, that's my car, etc etc.

No go. Heyho. Went to another supermarket, got served. The woman who did it in the Spar got overruled by her supervisor who knows me. I never take it personally, and it's not worth losing your rag at them..they're doing a job.

before_hollywood

S3quence wrote: »

I think satan is doing quite well for himself! im sure they are the same self scans in tesco / asda / waitrose and m+s

I think it would have been better if you did what the woman does on the advert where the kid throws a tantrum so the mum lies on the floor and throws a tantrum too in the supermarket!!! ha maybe that would have got the manager out

if we are being pedantic i am certain ibm design the epos and scanner systems for asda

asda and tesco ones are designed totally different, we dont have waitrose up north, too many flat caps and whippets i think

dont know the advert you mean, i dont watch much tv to be honest, ashes to ashes, comedy and motorsport and i fast forward through the advert.

before_hollywood

Sirbendy wrote: »

It happens to me in Tesco and our local Spar. I'm 32, look permanently harrassed and shattered, and about 15% of the time I can't even buy a bottle of cheapo wine..:rotfl:I don't carry ID, a wallet/driving license etc...they stay safe at home.

The last woman at Tesco did it..I pointed out quite happily that I'm 32, there's my council ID tag, that's my car, etc etc.

No go. Heyho. Went to another supermarket, got served. The woman who did it in the Spar got overruled by her supervisor who knows me. I never take it personally, and it's not worth losing your rag at them..they're doing a job.

usually they see the i.d, see year of birth as 81, and then visibly cringe :rotfl: