has anyone had dealings with Kerobo Claims Ltd

marshallka

baronne wrote: »

Well folks, finally - here is my story:
I FINALLY got my refund back from Kerobo after sending a small claims (MoneyClaim) over to them. It cost me £35 but I got the refund back in the end. The whole crazy twist to this story is that I also received a letter from Northern Rock who I have a loan with who have acted on a claim I made personally a couple of years ago regarding PPI when I first saw it on MSE.

Basically the letter says they have reviewed my claim from back then and are repaying me all the PPI + 8% interest - totalling over £3K!!!!

So... did Kerobo actually come up with the goods - HELL NO!!!

Moral of the story : Avoid Kerobo like the plague.

Wow, that was quick.. you only did it a few days ago didn't you? Well done and also well done on your win too.:T

marshallka

For anyone wanting to use moneyclaimonline there is information here

http://www.netlawman.co.uk/info/money-claim-online.php

tiggrae

Debtbuster1 wrote: »

I have recently been talking to a company call Kerobo Claims Ltd who have told me that after looking at my details they believe that they can have all my credit card's cancelled as they have been missold.

They use this website to advertise, Has anyone heard of this company, has anyone completed this sucessfully, are they a genuine claims company or just a scam outfit? They give their address as Ravenstone House, Britannia Road, Sale.

They are asking for £350 to action - can't afford to lose anymore so please advise? Confused in need of help?

Thank you:eek:

NEVER NEVER NEVER pay anything up front - how do you know they won't just take your money and not do a thing !!! Also, this thing about getting your debts cancelled due to mis selling is dodgy in the extreme !!!

phildamb

I managed to get past kerobo now and my claim is now sitting with the solicitors. Natwest keep sending almost enigmatic responses to the solicitors letters, such as them sending the first report of breaches of the 1974 and Natwest replying with the same copy of my loan agreement that they already have and now just arent replying to the solicitors. So waiting on the insurance then it goes to court.

wings149

Thank you to everyone who has commented. I came home from work the other day and caught my wife on the phone to these jokers.

The guy I spoke to seemed very nice and polite but to be honest I could smell a rat. thought I would research them first and told him I was going to and he responded by saying, "if you pay me now we can get it set up whilst you do your research" was I born yesterday?????

Anyway I am familier with credit cards and card scheme rules (visa, mastercard) and for anyone who has paid this company money on their credit card you do have the right to claim this money back.

Dont keep calling the company its not worth it as all you will do is annoy yourself and get worked up. Call them a couple of times making sure you take the date and time of the call. Send a couple of emails and if you have no response go to step two.

Call your card issuer (the card you paid them on) and say to them that you would like to chargeback that transaction for "Services not Received". They will them ask you what you thought you were purchasing and what you actually got. Prove to them that you have done all you can with the company directly and have had no joy and they will charge the transaction back.

What this means is your card issuer will recall the money you paid from their fat bank account and recredit it to your account. It really is that easy.
By not providing the service you paid for they are actually making the payment unauthorised.

You have just under 4 months to do this from the date the transaction was completed. This is the best and fastest way to get your money back. It cost you nothing but a few calls to your bank and they deal with the rest.

Ironic if you think you would be calling your bank to make a claim against Kerobo rather than the other way around.

Hope this post helps some people. if your still not sure call your bank and ask them, you may have to insist but they will do it for you! Good luck everyone.

ILW

Roxy2red wrote: »

Firstly its not PPI that im trying to sort its my credit card. Just to clear up, its not as simple as avoiding my debt - nothing is black and white as they say. I took out my card in 2004 and am still paying off my debt with very little impact. How can banks "blatantly" rip us off with out us even knowing about it?! God knows how many times they have changed my interest and Im not even sure I know what rate im on now.
I am not ashamed for trying to clear my debt, im playing the banks at there own game and feel I have every right to do so as they havent played by the rules. Fact: I signed an agreement with a set interest rate and expected min payments - they changed it, i didnt agree to any changes. Im sure there are loads of people in exactly the same boat.
Its worth everyone knowing the facts behind the situation before passing judgement.

I gave never heard of a fixed rate credit card.

rick355

Hi Guys

Just thought I would add my piece in here. I am currently building a case against Kerobo to expose them as the scam artists they are and I have to say the evidence is quite over whelming so far.

I contacted them in regards to a £25,500 loan I had with Central trust. Knowing that the limit for loans protected under the Credit Consumer Act is £25,000 I thought I would see what they would say. After speaking to someone on the phone I was advised I should send the details to them as "you never know". I did send them the info and was curious to what they would come back with.

Surprisingly they came back to me and said I would have a case and that I needed to pay £400 to progress. I paid them the £400 (knowing I would get it back through a small claims court if necessary) as I was curious to how they would d progress with this. Please bear in mind that I already had a copy of the agreement from Central Trust for the loan and in big letters across the top it says Unregulated credit agreement so I knew there was no way a claim could be made on it.

You can imagine my surprise when I received a call stating that they had received a copy of the CCA from Central Trust and that they were pleased to tell me I had a very good case and it had been passed onto a team of solicitors who would contact me in due course and send a claim pack out. So I left them to it. After a few weeks I called ATM Solicitors (who apparently act on behalf of Kerobo) and they said they had my details and would be progressing forward and they were hopeful, so I left them to it.

After a few more weeks I thought it’s time to catch them out. I called up Kerobo claiming to be a new customer and said I had a loan for £25,500 and that I had a copy of the agreement and that it had written on it that it was a non regulated agreement. The guy on the phone instantly told me that they could not help me and there was nothing that I could do about it.

Now the fun begins!

I responded to the guy on the phone by saying 'that’s strange as I am already a customer of yours and this is the exact same loan you are already dealing with and that has been sent to your solicitors as I have a strong case'. Now I have to admit it was rather satisfying to have one of the Kerobo sales guys on the other end of the line totally speechless. He had no idea what to say so I asked to speak to someone more senior.

After being cut off and several attempts to call and several emails I finally managed to speak to the customer service manager. She said that there had been some mistakes and that they would look into it. I informed her that I was not silly and planned this from the beginning and they had failed miserably. I suggested she refund the money and that I would be reporting them. Needless to say she was not amused. After several more weeks of calls and excuses they finally sent a cheque for my refund.

Sorry to go on but I think it is important for people to know how they operate and that I have failed to find one single person who has completed a claim with Kerobo (funny considering they mention that they succeed with 90% of cases). It’s all bull. They will tell you that you have a good case and will tell you what you want to here and will just lead you on and on until you get fed up. I’m guessing they just hope people will give up or are making money on the interest on the funds they receive before they have to refund it.

If you want to know if you have a legitimate claim then either ask on here or go to a legitimate financial solicitor. ATM who act as solicitors for Kerobo are part of the same company and based in the same building and as far as I can tell only employ administrators as I never had the opportunity to speak to a solicitor and if you check online job boards they advertise a lot for admin people.

If you have any other questions let me know and I will do my best to answer. I’m just trying to help people out. I hope this is evidence enough to their tactics and help avoid people handing money over to them.

Thanks for reading.

maxdp

Hi There was that to right of a debt or was there PPI on here as well?

kevra

To right off a debt. There was no PPI

We are just so happy that we have managed to get our money back, but it took a visit and so much stress.
Just read on another similar site, that Kerobo have a CCJ registered against them.

esmerellda

I hope everyone who has legitimate complaints and has evidence to back it up has informed the Ministry of Justice (I'd be tempted to tell a newspaper as well).

info@claimsregulation.gov.uk