Lost cashback?

AdamUK

Have had 3 cashback payments from The link {on T-mobile) and one more to come.

kevinboi

The Mobile Outlet is one of the worst online retailers who will do everything to avoid paying cashback. Stay away from it!

Amanda_Forum

Hi Kevinboi,
I wish I had read your thread last year. I received my first cashback no problem and have just had a refusal for the second as I didn't send the 2nd installment correctly. I read the T & Cs carefully but it made no sense at all to send in my 11th bill without the 12th bill and certainly without the claim form. They only supplied 2 of them so it made sense to send 11 and 12 together. Did you ever get enywhere with a complaint ?
Regards,
Amanda.

Amanda_Forum

Hi Christy,
I wish I had read your thread last year. I received my first cashback no problem and have just had a refusal for the second as I didn't send the 2nd installment correctly. I read the T & Cs carefully but it made no sense at all to send in my 11th bill without the 12th bill and certainly without the claim form. They only supplied 2 of them so it made sense to send 11 and 12 together. Did you ever get enywhere with a complaint ?
Regards,
Amanda.

sucampbe

I think it is a total disgrace that I am expected to pay extra for special delivery to claim my chequeback. I have just lost out on 50 pounds from the Link because apparently my application was "lost" in the post. I don't believe this for a second. I should not have to apply to get my money anyway and the 30 day time limit is a joke. I have paid 30 pounds a month for the past year, therefore they owe me that money, end of story!

I would say stay well clear of these "deals"!

jaxxy00

sucampbe wrote: »

I think it is a total disgrace that I am expected to pay extra for special delivery to claim my chequeback. I have just lost out on 50 pounds from the Link because apparently my application was "lost" in the post. I don't believe this for a second. I should not have to apply to get my money anyway and the 30 day time limit is a joke. I have paid 30 pounds a month for the past year, therefore they owe me that money, end of story!

I would say stay well clear of these "deals"!

I certainly will be staying well clear. Should have had £540 (somewhere there) just before xmas and didnt get a penny. This was for 5 i think it was claims (ive lost count and fed up with it all). Dont go just sending special delivery though cos it will not cover you if it gets lost. I found that out after asking lots of questions after having 5 items go missing. You also need to pay extra on top for consequential loss cover.

SE35

Why is Phones2UDirect.co.uk not on this poll?

woburnx

My vote would go to Phones2UDirect.:mad:

ka7e

SE35 wrote: »

Why is Phones2UDirect.co.uk not on this poll?

When the poll was originally posted only 10 choices could be listed. Phones2UDirect weren't appearing in threads asking for advice - so only the most "talked about" suppliers were listed.

golddustmedia

kevinboi wrote: »

The Mobile Outlet is one of the worst online retailers who will do everything to avoid paying cashback. Stay away from it!

I agree! Sent in correct paperwork (photocopied it first) sent recorded. They say I didn't include the despatch note (despite me having a photocopy of it) so have denied the claim.
They won't speak on the phone but are useless by post and email. They claim that having a photocopy of what I claim was sent and the recorded delivery slip is not proof that I actually sent the right paperwork!?!?
Why on earth would I photocopy something then not send it????

I will never, EVER, shop with mobile outlet again.