Envirofone damaged phone?

polygone_2

Definitely something phishy about this whole thing. They are claiming that they haven't received my handsets despite posting them well over two weeks ago. Of course, the longer they take to arrive, the lower the price.

I have never, ever had anything go missing in the post in my many years on this earth and they didn't have that far to travel, so I have sent them an e-mail today that I will inform the police that the handsets have been stolen (it is illegal to tamper with the Royal Mail). This should render them useless as of course, once an IMEI is registered as stolen, the phone is a brick.

I got a reply from them, in the form of an automated "We haven't received your handsets yet.. did you know the price isn't held forever etc."

Jakg

It's only blocked in the UK - most of these handsets are sold outside the UK anyway.

dan6

Hi guys,

I also have an N95, the screen is cracked annnd the top section has come off its 'sliders', the band inbetween holding the main 2 pieces together has nearly ripped aswel.
Is there any point in sending this off? Will I get like £1.30?! Any knowledge or rumours much appreciated!
Cheers
Dan

Shadowspawn66

andybarnes wrote: »

Hi all

I have just sent a phone off to Envirofone - a Nokia N95 with a value quoted at £101. The phone was in perfect condition and working order.

Anyway, the email came through today saying it had been received but had an 'LCD Fault' and they are now only offering £30!

There was absolutely no fault with the screen (or any aspect of the phone) when I sent it. So it must have been damaged in transit or Envirofone are trying to scam me?!

Can anyone tell me what my rights are? I can get the phone back from them free of charge but now it is damaged - I'm very angry!

Any help much appreciated.

Andy

shnred wrote: »

hi me too they are saying it has damaged lcd ,it was ok when i sent it how long they going to get away with this thay are just coning us , and now if it is damaged i have lost out ,

Looks like they have the same answer for every n95. Sent a fully working n95 to them and just got an email saying "LCD Faulty" .... seems too much of a coincidence to me. Told them to send it back to me so I'll cross-check with you guys when it comes and maybe a bit of "Watch-dog" action is required!

sporedude

Isnt really any solid proof they done anything wrong.

Shadowspawn66

sporedude wrote: »

Isnt really any solid proof they done anything wrong.

All I know is I sent them something worth about £100 pounds well packed and working...as soon as they have it it's suddenly worth £29.

Now I worry that they actually have to damage it before sending it back to me!

Anyway...I'll see when it comes back.

Shadowspawn66

Called Envirofone first thing this morning and voiced my concerns that it was quite suspicious that all these n95s which were sent in working condition all suddenly developed faulty LCDs.

The girl I talked to said she'd see if my phone could be tested again, though it might not be possible as I'd already said to return it. She said she's call me if it was possible.

No call all day so thought I'd just chalk it up to experience and be more careful in the future.

Got home and checked emails...lo and behold a new message from Envirofone.

"[FONT=Verdana,Arial,Helvetica,sans-serif]We have tested the following mobile phone in our warehouse today and it has passed successfully meeting our terms and conditions."

[/FONT]So it seems my N95's LCD just had a 24-hour flu type of thing!

While I'm obviously ecstatic at getting the full amount now, I don't think it should be up to the customer to raise a stink in order to get what they deserve.

p.s. When I called them I made out that I might be thinking of dropping by their office to pick up my phone, as a previous poster had said. Don't know whether or not that had any effect on the outcome.[FONT=Verdana,Arial,Helvetica,sans-serif]
[/FONT]

Andy_ArT_Trigg

I found this thread after searching for "envirophone scam" because I wondered if others had had the same problem. I sent in an N95 in perfect condition and they've said it has a damaged cover "around keypad" and reduced the price by £25.

I was immediately suspicious as there was nothing wrong with the phone when I sent it.

The excuse for a jiffy bag which they supplied to send in the phone is totally unsuitable. Maybe they don't mind phones being damaged when they arrive so they can fix them but knock off a lot more than it costs to repair therefore making profit out of the damage. They can't mind phones being damaged because if they did they wouldn't send such thin envelopes.

pendulum

Why would anyone send their phone off to these dodgy companies when its well known that they pay less than the phone's worth and they often pay less than what they say and then you get all that hassle. It's easier to sell it on eBay and you get more money for it.

4743hudsonj

i find mazuma mobile are more reliably and give a little more money too, even more when you go for argos vouchers