Envirofone damaged phone?

andybarnes

Hi all

I have just sent a phone off to Envirofone - a Nokia N95 with a value quoted at £101. The phone was in perfect condition and working order.

Anyway, the email came through today saying it had been received but had an 'LCD Fault' and they are now only offering £30!

There was absolutely no fault with the screen (or any aspect of the phone) when I sent it. So it must have been damaged in transit or Envirofone are trying to scam me?!

Can anyone tell me what my rights are? I can get the phone back from them free of charge but now it is damaged - I'm very angry!

Any help much appreciated.

Andy

sporedude

You dont really have many rights if it was damaged in transit.

Meepster

I'd ask for them to send it back to you so that you can see the damage for yourself...

downright_mean_with_money

had the same thing happen to me in April - sent off a perfectly decent phone and even included the box! then they said it had "a broken keypad" that we knew it did not - it did have a small scratch on the keypad that we would have classed as "cosmetic" ...they offered us £5 less for the phone that considering the hassle it would have taken to get it back we accepted...still was angry though..
They must be struggling to shift a mountain of phones so tightened their criteria or got some jobs-worth in to do the checking?
In your case I would get them to return the phone as that's a big mark down, as to who's to blame - did you send it recorded delivery as they recommend? You should then be able to claim off the transit company if it is broken?

dreamypuma

Over the last 3-4years I have traded probably in excess of fifteen phones with Envirofone, and never had a problem. I always wrap my phones in an old carrier bag before putting them inside the padded jiffy bag.

Which reminds me I have another three to send at home.

andybarnes

Thanks for the replies. I think I'll just get them to send it back and see how bad the damage is. It was sent recorded delivery as they instruct but I realise now it should have also been insured.... which it was not. Lesson learned.

Very unfortunate though.

mobyfix

well, a new screen costs £15 and easy to fit by removing the 4 T5 screws behind the screen casing

so £101 to £30 means they will charge £70.01 to change the screen if it needs changing.... after the £15 cost for the new screen leaves £65 for 5 minutes work or £780 an hour labour....... nice work if you can get it !!

Loads of these companies are doing this as there is so much competition for these phones. The phones are unlocked, serviced and sold to either UK or foreign markets. The company quotes a high price on the website then renegotiates when it is their hand for a scratch or biscuit crumb found on the phone.....when you do it with an expensive phone there is big money to be paid....

Andy_Ches

Hi Andy

I had the same situation. I sent an old samsung off to them and they said the back was broken....I knew full well that when I sent it, it wasn't.

I rung customer services and said unless it was damaged in the post (which I very much doubt as I had put that much packaging round it!) it must be an error, so therefore I'll come to your offices to collect the phone as I don't live far away.

5 minutes later, got a call back...hey presto....full value for the phone.

scullster

Couldn't you have got more for it if you sold it on ebay, £101 seems a little cheap and appears to be causing you a little agro.

shnred

andybarnes wrote: »

Hi all

I have just sent a phone off to Envirofone - a Nokia N95 with a value quoted at £101. The phone was in perfect condition and working order.

Anyway, the email came through today saying it had been received but had an 'LCD Fault' and they are now only offering £30!

There was absolutely no fault with the screen (or any aspect of the phone) when I sent it. So it must have been damaged in transit or Envirofone are trying to scam me?!

Can anyone tell me what my rights are? I can get the phone back from them free of charge but now it is damaged - I'm very angry!

Any help much appreciated.

Andy

hi me too they are saying it has damaged lcd ,it was ok when i sent it how long they going to get away with this thay are just coning us , and now if it is damaged i have lost out ,

downright_mean_with_money

they will get away with it for along as they can...word of mouth takes along time to kick in. Until AndyBarnes gets the phone back it would only be rumours that what they are doing is ripping customers off....
"caution my child - be wise and patient"