FAST 4 CONNECTION DIARY 2

theloft

alared wrote:

Have you got a link for Primus,can`t find it.

See link below, but they have not updated website with details of BB yet. They have a freephone number which you can call for details - 0800 036 3839.
But first check out this thread:
http://forums.moneysavingexpert.com/showthread.html?t=184392&page=1
Website is : https://www.planet-talk.co.uk

oap

I am on dial up at 6.99 a month,Ihave telephoned them a little while ago and they quoted forty something to connect and some more money for modem, I asked if she could do any better but she said no!! Maybe I will try again. We still use 18866 and are on BT together option 1, we do not want to have the phone line from Fast 4 so maybe they will not be interested?

theloft

OAP - Signing up for Freetalk with Fast 4 does not mean you transfer your line, it actually stays with BT and you continue to pay them the line rental. What happens is that your outgoing calls are automatically routed through Freetalk and you pay them for calls. This does not stop you using 1899/18866 though.

oap

Oh thank you, I thought they took over the whole thing, maybe I will have another go and see if we can get a better deal, it would be nice to be on broadband as it is quicker I believe, sometimes it takes three or four goes to get on the net, I presume this is because Fast 4 are a small company and everyone has to wait their turn, or something like that, thanks again oap ps a friend of mine jumped in very quickly with talk talk but we cannot get the broadband free here as they are not on the exchange, and we do not know whether they ever will be as we are out in the sticks so to speak, so I am waiting and not signing up to anything like that yet.

Victor_Delta

Oh dear, Fast4/V21 have done it again! This month all those who took the FreeTalk package to get the £2pm discount on broadband will find that they have, without notice, been charged a minimum of £2 for FreeTalk.

Not only have they not notified customers of this change but some parts of their website still proclaim no minimum monthly charge!

There are further details in a discussion in the members support forum http://www.v21.co.uk/forum/forum_posts.asp?TID=8978&PN=1 including the information that they will refund £2 to customers who complain.

No minimum contract period so you can leave if you want to...

theloft

Victor_Delta wrote:

Oh dear, Fast4/V21 have done it again! There are further details in a discussion in the members support forum http://www.v21.co.uk/forum/forum_posts.asp?TID=8978&PN=1 including the information that they will refund £2 to customers who complain.

These forums are for V21 customers only. Fast 4 users are "denied access" !! Still it looks as though I will now be taking up the PRIMUS Deal instead!

Victor_Delta

theloft wrote:

These forums are for V21 customers only.

Sorry if that's the case but, although registration is required, I think you will find they are available for all V21 customers including Fast4 ones.

theloft

Victor_Delta wrote:

Sorry if that's the case but, although registration is required, I think you will find they are available for all V21 customers including Fast4 ones.

Not so! The only way to register is from the member's forum and there is no access from the Fast 4 member's area! But to get back to the point you are making, this now makes the PRIMUS offer even better. Also I can confirm that V21/Fast4 are still showing on their website that you get £2 off your BB connection each month AND no monthly tarrif charge for the FreeTalk option! So I suggest you and the others contributing to that V21forum, get on to the Trades Description people!!

oap

Hi, I have fast 4 dial up what is V21 please?

GeoThermal

V21 is Fast4's parent company.