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Orange Broadband - 50% price increase !!

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Comments

  • lo-bemaya
    lo-bemaya Posts: 32 Forumite
    How can I find out if this affects me?
  • Another problem with orange, so i was wondering if anyone had any advice?
    I upgraded my phone nearly a month ago and because my phone was quite expensive i took out orange care as the excess was only £15 to replace my phone if it was damaged, stolen etc etc. The cost for this is £6 per month. I have just received a letter to say that the excess is being increased from £15 to £50!! I am unable to cancel my agreement until i have had it for 4 months. How is it there are able to change the terms of the contract but i cant? Any advice would be welcome. Thanks
  • bod1467
    bod1467 Posts: 15,214 Forumite
    They can't - period (AFAIK). If any terms change to the consumer's material detriment then the supplier must allow the contract to be ended with no penalty.

    You may wish to raise this as a separate thread in the Consumer Rights forum.
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