TheMobs.com

skeggysteve · 21 March 2006 at 9:20PM

Update.

Rang Themobs.com - aka Mobile Solutions/Directphonewarehouse/threefones.co.uk/etc. - and they refused to give me a returns number unless I agreed to pay £30 - because I had opened the box!

Googled 'distance selling regulations' and found Consumer Direct (highly recommended - just google!) I rang them - they even give you a 01 number as well as the 0845 number - and got the following advice.....

Under The Distance Selling Regs. Themobs have to collect the goods and 'restore' my position to as it was before I entered into the contract.

I was told not to send the phone back because "they could just lose it" but to send a recorded letter, told me exactly what to write, and they gave me the 'real' address not the PO box address I had!

Just for peace of mind I called Three to make sure that I had cancelled the contract with them when I called last week. After a long call (thank you https://www.saynoto0870.com !!) Three are going to collect the phone.

When I asked if Three (Hutchinson) are connected to Themobs.com (etc) I didn't get an answer! Read into that what you will.

Havn't been able to speak to Consumer Direct to ask further advice as yet but will be doing so before I send the phone to Three.

Bottom line - don't deal with Themobs.com or any of the names they trade under.

Thanks for reading and your replies.

Regards,
Steve

skeggysteve · 22 March 2006 at 8:38PM

Update 2.

Spoken to Consumer Direct.

Told not to send phone back to Three but wait for TheMobs to reply to letter. Allow 7-10 days. You have cancelled the contract so don't worry.

As I said before I would recommend Consumer Direct, very simple, down to earth advice. At least thats one Government dept. that I can recommend!

Steve

seanparkin · 23 March 2006 at 12:27AM

great, glad its sorting itself out.

mikeassured · 24 March 2006 at 10:58AM

Just a quick word of warning about themobs.com.

There are a number of us who have failed or are still trying to get cash back from them despite sticking rigidly to t & Cs. Have resorted to writing to the Directors and contacting Trading Standards and I for one am still waiting for redemption payments four months later!

Sue

castino · 2 April 2006 at 10:18AM

Hi,

You are unfortunately one of many, many people who have been a victim of themobs.com underhand practice. You will be charged in the area of £30 for returning your phone. According to themobs.com, this is a reasonable administration fee.

Please see http://themobs.bravehost.com/ for information on contacting and challenging themobs.com.

Lots of useful contacts and advice!!!

Good Luck!!!

skeggysteve · 2 April 2006 at 5:48PM

castino - thanks for the link, a lot of useful and interesting reading in there!

............................

Got a letter from The Mobs yesterday in response to my letter.

They have just ignored the Distance Selling Regs. and repeated the T&Cs !

I will speak to Consumer Direct asap and find out what they recommend.

Interestingly I haven't heard anything from Three, who said they would collect the phone (see earlier post).

Regards,
Steve

skeggysteve · 3 April 2006 at 9:40PM

Consumer Direct are going to refeer it to Trading Standard for "criminal proccedings".
TS are going to contact me for more info/evidence.

I'll post more as I get it!

skeggysteve · 8 April 2006 at 11:17PM

Hi again,
TS rang me yesterday - sorry for the delay in posting!
Problem could be that I didn't 'buy' the phone, so the distance selling regs may not count.
But did I 'buy' a service? ie the airtime contract with Three.
The lady I spoke to was very helpful and if she didn't know something she said so - "I'm not sure so I'll get more information and get back to you" - or words to that effect, - asked for copies of the paperwork I have and the original email.
She was very interested in the selling email that I responded to - could be mis-selling or something like that.
Will update as soon as I have more.
Regards,
Steve

Caramelapplebetty · 21 April 2006 at 11:28AM

Received an offer from Mobs.com of phone for £2.99 a month package includes 400 mins plus 250 texts. It is one of these pay £35 a month and then claim the money back. Does anyone have any experience of this company - particularly have you got your money back?

Sorry if this is in the wrong place - never started a thread before!