TT broadband-Hard to leave, Beware! (merged)

shazka

I am with NTL for Broadband and BT for phonecalls but I have recently signed up, on-line, for TT package inc BB for £31 a mth. After reading all the horror stories on here about customer services and after care, I am having second thoughts! My TT phone connection is due on 10th May and BB sometime in June. I have had a letter from BT asking me to reconsider leaving them and to confirm that I do want to leave. If I tell BT that I want to stay with them will they stop TT from connecting me to them? I have already set up a DD for TT but I can cancel that. Same question regarding NTL. Any advice would be most welcome.
Thanks in advance.

sloughflint

The phone side of things should be straightforward, I think. Just let BT, or indeed any other CPS provider you choose to go with, know that you want to go/stay with them. Switching takes around 3 or so weeks. If you want to stay with BT and don't want to be billed with TT in the interim period after 10th May until they switch you back, prefix your phone calls with 1280 to route calls and be charged by BT. For the BB, how long ago did you sign up? You should have a cooling off period to change your mind. Have you received any paperwork from TT?In any event, if your go-live date is sometime in June, you would be giving them plenty of notice to cancel.I would seek the advice of NTL stating that you want to stay with them ( for a while anyway) before needing to contact TT. I would hope NTL would bend over backwards to offer you the correct advice in order to keep your custom. Once the dust has settled, you could reassess your BB requirements. My recommendation would be to keep BB and phone deals separate but that is personal choice to avoid tie-in. Good luck.

sloughflint

Well my little saga continues.
I have just received a final demand letter stating that they were notifying me that if I did not pay the grand sum of £6.86 within four days ( letter dated 28th April so I've had it..... I'm so worried......not!), the account would be passed on to a debt collection agency.
I emailed to say that I wouldn't be prepared to pay anything without receipt of a bill that I could check and it was totally unreasonable to send a final demand notice without first making a paper bill available if they've discontinued the online billing facility.
Wait for it: I got an instant reply! They are going to send me a bill by post to check.
It's amazing how quickly theyu respond if they want money isn't it.

shazka

Thankyou sloughflint for your advice. I have decided to keep NTL for BB and BT for calls and cancel TT altogether. I have tried phoning TT but get no answer so as I live near to a Carphone Warehouse shop, I shall cancel it there.
.

thetho1

I have today just got my MAC code from talk talk how I did it

1 Phone and ask the operator for their name first, and ask them to send you TalkTalk Broadband Disconnection Request form via e-mail (fill in send it back)
2 Then e-mail their support team telling them you want to leave
3 Telephone the broadband dept get their name first, and verbally request you wish to leave as your contract has now finished

Hope this helps

PS dont forget to cancel your DD.. let them chase you

thetho1

I have today just got my MAC code from talk talk how I did it

1 Phone and ask the operator for their name first, and ask them to send you TalkTalk Broadband Disconnection Request form via e-mail (fill in send it back)
2 Then e-mail their support team telling them you want to leave
3 Telephone the broadband dept get their name first, and verbally request you wish to leave as your contract has now finished

Hope this helps

PS dont forget to cancel your DD.. let them chase you for what you owe

(19 april 06 - 05 may 06)

cheghead

After 12 months I cancelled Talk Talk broadband giving 30 days notice and migrating to Madasafish. Yesterday I got a TT Final Demand letter for £57.48. After spending nearly an hour on the phone (4 times), and each time giving same details, I was put on hold each time before the phone switches to options or goes dead. One of the operators said that as far as he was concerned I was still on TT bb at £27/mth.

I have not received any other correspondance about this but TT say in the letter that it is notification that they're intention to pass to a debt collection agency even thou I dont owe them this amount within 4 days. They also say my credit rating has probably already been affected by non-payment.

How the hell can I resolve this if I cant get throu to anybody to clear this up?

Any advice please?

normanmark

cheghead wrote:

After 12 months I cancelled Talk Talk broadband giving 30 days notice and migrating to Madasafish. Yesterday I got a TT Final Demand letter for £57.48. After spending nearly an hour on the phone (4 times), and each time giving same details, I was put on hold each time before the phone switches to options or goes dead. One of the operators said that as far as he was concerned I was still on TT bb at £27/mth.

I have not received any other correspondance about this but TT say in the letter that it is notification that they're intention to pass to a debt collection agency even thou I dont owe them this amount within 4 days. They also say my credit rating has probably already been affected by non-payment.

How the hell can I resolve this if I cant get throu to anybody to clear this up?

Any advice please?

Well realistically talk talk havent got a leg to stand on, they get notified that your service has migrated away to Madasafish. Plus you've informed them with the 30 days aswell. Contest it, you're well within your rights.

ginger_nuts

Try emailing Talk Talk and ask for compensation .tell them there credit rating may be affected if they dont deal with it within 4 days .play them at there own game .

sloughflint

This looks familiar. This is what I posted in the other thread:
Well my little saga continues.
I have just received a final demand letter stating that they were notifying me that if I did not pay the grand sum of £6.86 within four days ( letter dated 28th April so I've had it..... I'm so worried......not!), the account would be passed on to a debt collection agency.
I emailed to say that I wouldn't be prepared to pay anything without receipt of a bill that I could check and it was totally unreasonable to send a final demand notice without first making a paper bill available if they've discontinued the online billing facility.
Wait for it: I got an instant reply! They are going to send me a bill by post to check.
It's amazing how quickly they respond if they want money isn't it.

Quick update since I posted it. The paper bill still hasn't arrived. Emailed CS who said that I needed to give answers to security questions. I did and have not heard back since.
I keep emailing them. At least that is proof. I won't call (one for cost reasons and two because I can't trace phone calls). I'm just going to keep this one going. I don't know much about debt collection agencies but I hope TT have cost implications passing on debt ( £6 in my case).I'm sure these agencies don't do anything for nothing.I have made it clear in my emails that the issue of non-payment is because I haven't seen the bill. I haven't said that I won't pay it.
Don't worry about it, Cheghead. Don't bend over backwards contacting them, just enough to keep yourself squeaky clean and make sure you have proof of all forms of contact.
What a useless bunch of idiots! And people are still signing up to them according to this forum.