If you use "3 like home" read this- possible reason to cancel??

c-m

I recieved the text yesterday and it directed me to:

http://mobile7.three.co.uk/sdf/3lhactive1 the link has been down since i've tried to view it.

I spent two months last year travelling Europe and am leaving for Italy and Austria on 5 June this year.

This will affect me and I want to terminate my contract - not happy with three's service.

I renewed my contract last year in Aug/Sept

Can I cancel?

luckyj_2

I got a phone call from three ( i didnt request this ) saying i could cancel i didnt take my contract out before april but in november they still let me cancel so there is hope for everyone.

LiquidFlames

robt wrote: »

Out of nowhere?

Lets check. The following are all quotes from you.

So to summarise you want an iPhone (you have at no point said you are unhappy with 3's service that I can see). You are not entitled to disocnnection, you never used the service, you make no mention of planning to use it, you don't get a message stating that you may cancel, you waste peoples time for three hours to the extent that they give you what you want so that you just p**s off and THEN claim that you are not a troublemaker thinking that it would be "ludicrously bizarre" to think that you are. What planet are you on?

Wow, what a sweeping generalisation you make, but I can see from your past posts in other topics the kind of person you are, and I think that if you were to look up troublemaker in the dictionary you would see that it is obviously "someone who deliberately stirs up trouble", I was not deliberately stirring up trouble, I wanted out of my Three contract and was telling people how I did it exactly like everyone else has done, I went into more detail as I didn't have the text and haven't used the service and wanted people to know that it could be done. I've been with Three for over 2 years now so I'm not just "p*ssing off" as you so delicately put it - I'm doing what a number of members on this thread are doing, I am disappointed with Three's customer service and the withdrawal of Three-Like-Home and the different treatment of people that they have offered, I intended to use the service when I am in Australia over summer - not that that is any of your business, so it is detrimental to me. If anyone is the troublemaker I would say it is you (hipocrits these days...) I had a goal from my discussions with Three - I wanted to cancel my contract because I wasn't satisfied with them, maybe you misread the way I worded that. However did you have a goal in posting: "I wish they shared lists of known troublemakers with other networks" - there was no goal there except to cause tension and conflict towards someone you don't even know who is contributing to this thread in the same way as other users. I have not slagged off Three or treated anyone in a derogatory way, yet you felt the need to jump in and try and be a smart-*rse!!!! (sorry to already use a term someone else has called you in another thread). If you look at many other posts in this thread you will see that they follow the same nature as my own, I don't want to discuss this any further - you're clearly too arrogant for your own good. I hope you'll settle down now, but no doubt you will try and misinterpret more of my words into what you want them to sound like, knock yourself out.

Helix

When is the latest you can phone and cancel. I want to cancel my contract but with Exams going on at the moment I don't really have time to waste arguing on the phone with 3 right now but will do after next week.

momagic

RESULT!

Got it cancelled without an ATF charge, will get my pac code with in 4 hours!

YES!

robt_2

LiquidFlames wrote: »

Wow, what a sweeping generalisation you make, but I can see from your past posts in other topics the kind of person you are, and I think that if you were to look up troublemaker in the dictionary you would see that it is obviously "someone who deliberately stirs up trouble", I was not deliberately stirring up trouble, I wanted out of my Three contract and was telling people how I did it exactly like everyone else has done, I went into more detail as I didn't have the text and haven't used the service and wanted people to know that it could be done. I've been with Three for over 2 years now so I'm not just "p*ssing off" as you so delicately put it - I'm doing what a number of members on this thread are doing, I am disappointed with Three's customer service and the withdrawal of Three-Like-Home and the different treatment of people that they have offered, I intended to use the service when I am in Australia over summer - not that that is any of your business, so it is detrimental to me. If anyone is the troublemaker I would say it is you (hipocrits these days...) I had a goal from my discussions with Three - I wanted to cancel my contract because I wasn't satisfied with them, maybe you misread the way I worded that. However did you have a goal in posting: "I wish they shared lists of known troublemakers with other networks" - there was no goal there except to cause tension and conflict towards someone you don't even know who is contributing to this thread in the same way as other users. I have not slagged off Three or treated anyone in a derogatory way, yet you felt the need to jump in and try and be a smart-*rse!!!! (sorry to already use a term someone else has called you in another thread). If you look at many other posts in this thread you will see that they follow the same nature as my own, I don't want to discuss this any further - you're clearly too arrogant for your own good. I hope you'll settle down now, but no doubt you will try and misinterpret more of my words into what you want them to sound like, knock yourself out.

and breathe.....

templei

Hi all,

Thanks for pointing this out. I received the text this morning, but in the link it didn't contain any information about being allowed to cancel.

I rang them up on 333 and got through to the call centre. Anyway they first offered me £10 credit. I kept saying the changes are detrimental to me and i wouldn't accept this. They then put me through to someone else who said the same things. She explained that i hadn't used the service but i said i planned to use it in June and this was the reason i took the contract out. This all took about 30 minutes and she gave me the options of cancelling. She asked which countries i was planning to use the service on so if you are going down this route maybe check (I said 6 months travelling, France to Italy, to Hong Kong, to Thailand, to Austrailia, to NZ and then to the USA).

All in all took about 30 minutes and didnt have to get angry on the phone or anything, just keep saying its detrimental to you and that there T and C's say you can cancel without paying the early cancellation fee.

Thanks again and if anyone wants any help just shout

:T

rev_henry

Well I also have success to report. Tried again this morning, and after a little bit of the usual backwards and forwards (along with more denials of the sending of the message I received) I was told I can cancel without paying the early termination fee. I already have my PAC from a few days ago when I rang and gave in to the ETF (I only have 2 months left), so he just said you can go ahead and use the PAC and you should not be charged the ETF, but if you are to call back and we'll have it taken off. I'm a little concerned that this conversation might turn out never to have happened, but I guess I'll just have to see what happens.
I also wonder if I'll still get the £10 credit I agreed to yesterday as well!

tedbovis

I have just been on to Three for 44 minutes. They have agreed to send me my PAC code but have said that they want the phone back. They are sending a pre-paid bag out to me. I was just wondering if they are within their rights to demand the phone back?
I upgraded in March but my contract was due to end/renew on May the 4th.

Cookiemonster79

They didn't ask me to send back the phone. I thought this was strange but not complaining. Really want to unlock it to use on another network but I don't dare call them to ask how to do it in case they ask for it back.