If you use "3 like home" read this- possible reason to cancel??

kazzie666

Good news all


I have just Sucessfully managed to get my PAC code for 2 three contract phones one that was taken out in September last year & one that was taken out on the 30th March this year .

It has taken 2 solid days to sort out but all i can say is dont give up .

One more phone to sort out & the mobile broadband then good bye three

wenyi

rev_henry wrote: »

Well I had another farcical discussion with 3 CS this morning. Received the message with the link WITHOUT the cancellation footnote this morning, called up saying I want to cancel etc etc. The woman repeatedly denied I had received the message and tried to claim 'maybe it was someone playing a prank!!!!' She also denied that there was anything on the link I gave. I offered to forward the text to her, or send her a picture, which she laughed at but said no, if 3 had sent a message, there would be a record and there wasn't.

I had the same surreal conversation and have now written to 3 customer services requesting a PAC for my phone contract and cancelling my mobile broadband.

I have used "like home" on mobile broadband and all my family live in a "like home" country, though I haven't visited since transferring my phone contract to 3 at the beginning of March 2009.

I will pursue this to the very end. And I encourage others to do so. 3 have conceded the principle that this is a detrimental change and now they seem to be trying to pick who they allow to cancel. In doing so, they haven't a legal leg to stand on. I don't see what they are trying to achieve by generating such bad feeling on an indefensible basis.

Wenyi

Cookiemonster79

Warning the Customer Options Team closes at 8pm. I found this out the hard way after sitting on hold for one hour and 42 minutes (from 7.50pm). They don't tell you and there isn't a message saying the department is closed. Guess i'll have another crack at it tomorrow morning.

UncleSimit

Let me get this right. Because Three changed their terms and conditions (cancelled 3 like home) from when I initially signed up for the contract, I have grounds to cancel ? If this is the case I think I'm going to give them a call in the morning and see where I get. The only problem I have is if they let me cancel what will happen to my credit I put on the account.....we'll see I guess

NASA_2

MasterSimit wrote: »

Let me get this right. Because Three changed their terms and conditions (cancelled 3 like home) from when I initially signed up for the contract, I have grounds to cancel ? If this is the case I think I'm going to give them a call in the morning and see where I get. The only problem I have is if they let me cancel what will happen to my credit I put on the account.....we'll see I guess

It certainly seems that way but some on here argue that it isnt the case, as do 3, but it seems persistence pays off in some cases.

dan2002

hi all ,I did get the txt and it did say I was able to cancel ,I have used 3 like home a lot as we got to the South of Ireland and have used 3 ire a lot ,but here's my problem I want to stay with them, could I renegotiate my contract ,get a new phone and new contract ,also would it help if we want to negotiate 7 contracts as the whole family has received the same txt

ceepeeuk

wenyi wrote: »

I had the same surreal conversation and have now written to 3 customer services requesting a PAC for my phone contract and cancelling my mobile broadband.

I wrote to them yesterday via recorded delivery, I'll post here when/if I get a response. Like you, I am not prepared to drop this.

LiquidFlames

robt wrote: »

I wish that networks shared lists of known troublemakers.

Are you implying that I'm a troublemaker? (What a ludicrously bizarre comment to make out of nowhere...?)

robt_2

LiquidFlames wrote: »

Are you implying that I'm a troublemaker? (What a ludicrously bizarre comment to make out of nowhere...?)

Out of nowhere?

Lets check. The following are all quotes from you.

seemed pretty willing to help and understood the text that I said about cancelling with no fee (even though I didn't get it)

He wanted to find this out and call me back tomorrow but I wasn't having that

Have exactly the same discussion with him as I have had about ten times today

bye bye Three - hello iPhone

arguing and arguing for what must be around three hours

I got what I wanted without having used Three-Like-Home before and without having that text

So to summarise you want an iPhone (you have at no point said you are unhappy with 3's service that I can see). You are not entitled to disocnnection, you never used the service, you make no mention of planning to use it, you don't get a message stating that you may cancel, you waste peoples time for three hours to the extent that they give you what you want so that you just p**s off and THEN claim that you are not a troublemaker thinking that it would be "ludicrously bizarre" to think that you are. What planet are you on?

momagic

I'm waiting for a call back. I tried cancelling on numerous occasions (per second blilling, itemised billing, 0800 calls, crap recerption) with no luck.

Hopefully on this occasion I win.