If you use "3 like home" read this- possible reason to cancel??

wytco0

Andyblizz wrote: »

My wife had the "non" one i had the "active" one

she took her contract out oct 08(new) i renewed in oct 08

i cancelled mine 1st and then she rang and cancelled.

Did they argue much? I wrote to then because I dont want to spend hours on the phone, but I havnt heard back from them yet.

Andyblizz

wytco0 wrote: »

Did they argue much? I wrote to then because I dont want to spend hours on the phone, but I havnt heard back from them yet.

i had cancelled before i actually got my text. LOL

but wife had her text 24 hours before me.

was a lot harder for my wife. but the guy she spoke to hadnt heard of the change. and was very sorry he didnt know but spoke to the person who had done my cancellation and it was no problem then

took about 1.5 hours to do both handsets. but happy days out of contract a year early

wenyi

The most apalling thing about this from a customer service point of view is that Three seem to be taking it onto themselves to decide who has been sufficiently disadvantaged by the change to warrant early termination of the contract. They admit that the change is sufficient detriment to allow cancellation but are dividing the customers into classes and allowing some to cancel and others not. The selection seems to be done not by date of signup (which would be legally watertight from their point of view) but on factors such as level of use.

They have refused me early termination and even alleged that I never received a text message which I have right in front of me!

Needless to say, I am going to fight this all the way!

Wenyi

wytco0

wenyi wrote: »

........ The selection seems to be done not by date of signup (which would be legally watertight from their point of view) but on factors such as level of use.

They have refused me early termination and even alleged that I never received a text message which I have right in front of me!

Needless to say, I am going to fight this all the way!

Wenyi

Wenyi, when did your contract start? mine were aug/sep last year, i have not had a reply to my email yet.

NASA_2

I've sent an e-mail to say I want to cancel my account, just as a prelude to ringing, which I know I will have to do in all reality.

Lmurphy90

Hi guys, i've been on the phone to 3 for about two hours now, being passed from one person to another who are all vehemently refusing to agree that this change is detrimental to my contract as i haven't used the service before. I've escalated matters to i think the second tier of managers?! Who are apparently all in a meeting, i'm to receive a call back by 3pm but it just seems to be going in circles.

My argument: I've been a customer since 2007, i extended my contract when it ran out in 2008, mainly because of the 3 like home service, and a holiday to australia planned for july of this year, in removing the service, this is a detrimental change to my contract, bringing in clause 10.1 d) of my contract giving me the right to leave the contract without paying the ETC.

Their argument: I haven't used the service before therefore it's not detrimental to me.

Does anyone have any advice for what I should say if and when they ring back/i ring them back? Am i doing something wrong?

By the way, they are denying i have received a text, presumably because i received the one without the notice telling me i can leave, which i'm presuming is because i haven't used the service before.

Do i have a case? Or should i stop wasting my time

Cheers in advance for the help...

wytco0

Lmurphy90 wrote: »

Hi guys, i've been on the phone to 3 for about two hours now, being passed from one person to another who are all vehemently refusing to agree that this change is detrimental to my contract as i haven't used the service before. I've escalated matters to i think the second tier of managers?! Who are apparently all in a meeting, i'm to receive a call back by 3pm but it just seems to be going in circles.

My argument: I've been a customer since 2007, i extended my contract when it ran out in 2008, mainly because of the 3 like home service, and a holiday to australia planned for july of this year, in removing the service, this is a detrimental change to my contract, bringing in clause 10.1 d) of my contract giving me the right to leave the contract without paying the ETC.

Their argument: I haven't used the service before therefore it's not detrimental to me.

Does anyone have any advice for what I should say if and when they ring back/i ring them back? Am i doing something wrong?

By the way, they are denying i have received a text, presumably because i received the one without the notice telling me i can leave, which i'm presuming is because i haven't used the service before.

Do i have a case? Or should i stop wasting my time

Cheers in advance for the help...

Sorry this wont help and your case is different as you have not used the service. I have not received the txt at all on any of our 3 household accounts even though we made extensive use of the Service in Australia in December and January (we spend several month in Sydney each year).

I an intrigued as to why they have not sent out all the txt's.

Good luck let us know what happens when they get back to you.

JasonLVC

Whether you use a service or not should not determine whether there is a breach of contract or not.

It is a statement of fact. Three offered within their contract the ability to use your inclusive minutes in certain foreign countries. They have now removed that ability and therefore changed the terms of the contract.

They cannot argue it is not a breach just becuase you haven't used something before. You could be using it in the future.

If you have a contract phone and don't use all your minutes (or indeed, don't use the phone at all), can you argue not to pay the monthly contract fee as you haven't used your entitlement/minutes?. No. The contract is they provide 'X' phone calls for you paying 'Y'. Use is irrelevant and if you make no calls you still pay.

Don't confuse the mutterings of an overseas call centre with UK contract law.

Bossworld

Just as a secondary point, I rang them back up today and got my handset unlock code with a minimum of fuss, they wouldn't let me have it yesterday (said it would have to wait 11 months!)

Signal on orange is infinitely better already!

Lmurphy90

Ok, thanks for your responses, JasonLVC especially. I have since rung 3 back, but they have point blank refused to admit that this is a change as i have not used the service in the past, i have pretty much read your post to them word for word but to no avail... Does anyone have any more advice for what i can do now? I am willing to take this all the way, especially since being riled by the shocking customer service i have received today. Thanks in advance