Free BT installation deal discussion

Ypaymore

JDPower wrote: »

Then you will need to phone them back and inform them that they are wrong

But they may not be wrong as i pointed out in the post prior to yours.

Three_Clicks

Ypaymore wrote: »

You could well be charged the full connection fee if engineering work is required if you have agreed to a normal connection 12 month contract,and not the 18 month contract free connection offer.;)

HELLO...

I took the 18mth contract!!!

And I know that the phoneline & sockets are in place and wired up ~~~ OK???

Ypaymore

Three_Clicks wrote: »

HELLO...

I took the 18mth contract!!!

And I know that the phoneline & sockets are in place and wired up ~~~ OK???

OK !!!! So you you should get free connection as you have taken the free connection offer. BT will quote the full price and then give you a credit on your bill.

"Discounts will be by bill credit and will be shown on your bill. "

http://www.serviceview.bt.com/list/public/current/Notice09_boo/2-FrameworkImpl337855.htm

Dugsy_2

utilitybroker wrote: »

You can call BT on 0132 445 0590 from your mobile. Just ask to be put through to the Customer Options Team to get this offer.

i am moving house this week and didn't want to pay the connection charge that iwas told by BT that I MUST pay. i rang once and was told that the offer had expired !
i then rang today on the above number ( and am still on hold) and said i wanted some details of the current offer for a free connection. lady explained it all to me (same as all the other posts on here 18 month contract etc) she then put me thru to someone else as she couldn't process home moves (?) the next guy then tried to tell me i had to pay the connection fee. i educated him otherwise. he said he'll look into it.....i'm still on hold. will update when i come off hold !! may be a while tho !!:eek:

Dugsy_2

Right, came off phone earlier with bt. (31 mins 13 secs ! :eek:) but its all sorted. moving home - current line to be terminated on day of move. new line in new home on 8th by engineer. NO connection fee. fee will show on first bill but will also be re-credited on same bill (they have to do it this way for some reason) just make sure you check your bill ! they did mention the fee a few times but i kept telling them that it should be free in line with their offer - no probs after that.

my advice is - if you get a rogue/lazy operator hang up and ring again. the offer is still on and they therefore should let you have it.:T

i hope this helps anyone else who is moving home. now just need to sort out sky...:cool:. any ideas??? LOL

emailmattp

Rang BT today and followed the instructions in the original article.

They waived the line installation charge against a basic 18 month contract.

grand_march_aida

I've had this offer for a small while now. They are taking a lot more money than they should be considering I hardly use the damn thing, I don't even have caller display and wish I had never got the damn offer now.

Heinz

grand_march_aida wrote: »

I've had this offer for a small while now. They are taking a lot more money than they should be considering I hardly use the damn thing, I don't even have caller display and wish I had never got the damn offer now.

You should only be paying £11.25 per month (assuming you pay by direct debit, have opted for paper-free billing and make your mandatory 10 calls per month during the inclusive calls period at the weekend).

What are you being charged extra for then?

frisbee

BT phoned me today and offered me free conection and phone and broadband service for £24 a month for 3 months and then it goes up to thirty something after the three months, does this sound like a good offer, she is phoning back tomorow after i have spoke to my "partner"

a6v

Plus.net are offering the new line install for £49.99 and going via Quidco you can claim back £38 (though not guaranteed) so effectively paying £11.99 for a new line install.

Compared to BT its a 12 months contract and pay $16.94 for broadband + evening & weekend calls + free international minutes + Includes Line rental. Similar plan on BT minus international minutes and broadband is £14.20 so you do pay an extra £2.74 per month to Plus.net for broadband and international minutes. Whilst on BT you would need to get broadband and cheapest one around is £6 (see cheap broadband section on MSE) which brings the cost of BT to be £3.26 per month more expensive than Plus.net even with the free install (still no free international minutes) and you locked in for 18 months.

Talk Talk via Simplify Digital cashback was a better option but that deal finished end of November so Plus.net is a better way to go currently