The Perfume Emporium have stolen my money

michymichy

I to am still waiting for the aftershave i purchased for my husband. Iam now being ignored by this Chris. After reading all the bad reviews ( which i had done so before hand ) how can this person still be trading, he has even been on watch dog! I have contacted united hosting and are waiting for them to respond. My next action is to contact Trading Standards.:mad:

michymichy

Hi Im still waiting for my goods which were ordered 12th September, like others i was told it had been dispatched and had to wait 8 days for them to chase. Ive emailed Chris but seem to be being ignored. I have contacted United Hosting, just waiting on a reply, then im going to contact trading standards. Another post has mentioned that they contacted [EMAIL="abuse@euroconnex.com"]abuse@euroconnex.com[/EMAIL] (blueconnex) who are the host.

Sidney_Carton

@Campermoose

That's dissappointing news - I though the small claims court was about the only real lever we had. Could you provide any more detail? Did he pay you by cheque which then bounced?

I thought that the only thing that kept him legal (by a hair) was that he did offer refunds.

PS - I see TPE has a sale on!! The irony!

chris_h_3

take him to the small claims court-- if the cheque bounces it will put him in contempt of court surely- there is a very detailed course of actions on the money claim online website

campermoose

Sidney_Carton wrote: »

@Campermoose

That's dissappointing news - I though the small claims court was about the only real lever we had. Could you provide any more detail? Did he pay you by cheque which then bounced?

I thought that the only thing that kept him legal (by a hair) was that he did offer refunds.

PS - I see TPE has a sale on!! The irony!

Yes, he sent a cheque. The bank began to process it, but then 'the funds were withdrawn' whatever that means. I've phoned them and they've asked me to send over all the correspondence I have to their disputes dept and they may take it up on my behalf. I will also get back to the court and see if there's anything they can do.

grawise

All the small claims court will do is entered a judgement against the Company. If you entered a claim against Christopher Collings and the Company it may have more effect. However, he may well have numerous judgements against him already. You can take further by getting the balliffs around but he may well have no goods.

The best thing to do is to make contact with PC Nigel Brown PC1697 [nigel.brown@nottinghamshire.pnn.police.uk] of the Nottingham police and detail him your case. He is working with the Trading Standards regarding this thief.
The more info he has, the easier it is to get him closed down.

teajenny15

grawise

Yes you're right!

Contact PC Nigel Brown at Nottinghamshire Police.


As I keep saying, this is the only way to be sure of getting your money back AND of possibly preventing any more people being 'taken in' by this scam in the future.

Trading Standards don't seem to be interested; the host can do nothing, claiming through courts or your credit card company takes too long and just lets Collings off the hook to go on taking in money from poor unsuspecting 'victims'

pmduk

campermoose wrote: »

I did that as well, but according to my bank this morning, 'Whilst the funds initially showed on your account, they have been withdrawn'

So the scumbag has now cost me £25 quid more. I think I'm ready to give up now, I can't beat him.

Go back to the court and enforce the action.

rox87

legaleagle84 wrote: »

THIS IS A REPEAT OF A MESSAGE I POSTED LAST YEAR FOR ANYONE STRUGGLING TO RECOVER THEIR MONEY FROM THE CONMAN CHRIS COLLINGS AND HIS "PERFUME EMPORIM":

As a barrister, Chris picked the wrong person to attempt to defraud. I issued a quick court claim against him and the funds for my refund have just cleared in my account. Below are the steps I followed. Simply do likewise and you too will receive your money back. Forget email pleading - Chris will bombard you with excuses about Royal Mail and delays in processing refunds. IGNORE EVERYTHING HE SAYS. IT IS SIMPLY LIES AIMED AT DELAYING YOUR REFUND. Patiently wait 30 days from your order and then send the following email to Chris, inserting the details in the square brackets:

---

Dear Chris

On [DATE] I placed my order with The Perfume Emporium, paying £X for “[PERFUME]”. This should have arrived at my dispatch address by [30 PLUS ONE DAYS FROM DATE OF ORDER] in accordance with section 19(1) The Consumer Protection (Distance Selling) Regulations 2000, which states:


19.—(1) Unless the parties agree otherwise, the supplier shall perform the contract within a maximum of 30 days beginning with the day after the day the consumer sent his order to the supplier.


Having failed to perform the contract by [30 days plus one following the placing of my order] , you are now required to reimburse me in full pursuant to section 19(4) of the Regulations:


(4) The supplier shall make the reimbursement referred to in paragraph (2)(b) as soon as possible and in any event within a period of 30 days beginning with the day after the day on which the period for performance expired.


The relevant date for reimbursement under the legislation is therefore [62 DAYS AFTER DATE OF ORDER]. If the full sum is not paid by this date, I shall issue a claim against you and you will be required to pay the cost of issue of £25, increasing the figure owing to £[money owed plus £25].

Regards etc

---

If the refund has not arrived by that date, issue a county court claim online against "Chris Collings T/A The Perfume Emporium". The weblink is ww.moneyclaim.gov.uk. It will cost £25 to make a claim, but this is added to the amount due and Chris is required by law to pay it. Simply follow the on screen instructions. The address is found on the Perfume Emporium Website:

When you are prompted for the Particulars of Claim, feel free to use the below template, inserting the details in square brackets as appropriate (leave the round brackets in place):

PARTICULARS OF CLAIM


1. The Defendant is a sole trader engaged in the sale of perfumes. On [DATE OF ORDER], by electronic agreement on the Defendant's website the Defendant agreed to sell and deliver to the Claimant [QUANTITY] bottle(s) of [DESCRIPTION OF FRAGRANCE] (the Perfume) for the price of £X.


2. It was an implied term of the contract that the Perfume would be delivered to the
Claimant's home address by [30 DAYS PLUS 1 FROM THE DATE OF ORDER].


3. On [DATE OF ORDER] the Claimant paid £X to the Defendant.


4. In breach of the contract, the Defendant has failed to supply the Perfume.


5. Because of the matters set out above the consideration for the payment of £X has
wholly failed.


AND the Claimant claims

(1) £X


There is a character limit on the Particulars of Claim and so you may need to amend the formatting of the above template (delete spaces and line breaks) in order to stay within the limit. There is an option to reserve the right to claim interest, but on most orders this will be a matter of pence and calculating it is frankly more hassle than it's worth, so I did not bother with this.

Email Chris with the claim reference number as soon as you have issued it. Chris has 14 days to respond to the claim, and 28 days in which to defend it. He will in all likelihood put a cheque in the post on the day the claim is served (usually two working days from the date of issue). If he does not respond within 14 days, you can enter judgment in default, details of which are explained on the MoneyClaim website.

Follow the above steps and you should get your money back. Feel free to spread the word and post this guide on other forums. The more people getting their money back from this conman, the faster the wheels will fall off his nasty little scam.

can someone please help me with this?
I have followed these steps, and am halfway through the 14 day period he has to respond. I just phoned to find out if any response has been made yet, and basically the conversation with the fairly useless woman on the other end of the phone ended with me being told that I have to pay a £40 fee to amend the claim; (this is if he doesn't respond and I want to pursue it further); as I need to make it against him on his own or the business; not both.

also, when I asked about the address I had to give for him, the defendant, I said I doubted he lived there but that it was the only address I could find for him, she told me it would be my responsibility to track him down for the CCJ or anything else to be enforced..what am I supposed to do?! hire a private detective?!?!

he has been ignoring my emails since I made this money claim online, and I'm just getting so sick of the whole thing. help?

teajenny15

See the 2 notes posted above (377 and 378) !

This is the quickest and best way to get your money back!

Contact PC Nigel Brown as above.

Good luck!