Get paid for free evening and weekend calls

roses

It has been 11 months exactly since I signed up. How do I cancel & go back to BT? I want to do this properly to ensure that Primus don't carry on charging me the £5/month Saver fee!

billsavings

roses wrote: »

It has been 11 months exactly since I signed up. How do I cancel & go back to BT? I want to do this properly to ensure that Primus don't carry on charging me the £5/month Saver fee!

Call BT on 0808 100 4041 and they will arrange switchback.

anniecave

if you get a letter from Primus about Carrier Preselection Deactivation it would appear that means you are nearing the end of the initial 12-month contract period. Or that's what they told me.
And yes they were planning to end the contract 14 days before the end of the contract period (for me) and not credit the £15 rebate.
I've told them I want to stay until further notice.
They've advised that after the fourth £15 rebate is credited, I can ask for a refund if the balance is more than £10 in credit, or alternatively I have to use any credit as "free" calls at a rate of £3 per month as they won't refund it.

A little dodgy I think. I'm staying on until after the fourth £15 has been credited and I'll try and get a refund after that.

roses

billsavings wrote: »

Call BT on 0808 100 4041 and they will arrange switchback.

Does that also cancel my contract with Primus, where I am currently paying them for a monthly subscription? Or do I need to contact Primus directly?

Livy

phoned up to cancel and complain about missing 2 rebates. was given the fobbed excuse of no chargeable calls, and its in terms and conditions blah blah. said it wasnt in the terms and conditions i go sent. and he said to send a copy with a letter to get the rebates.
going to phone back armed with all my bills now.
cancelling also has to be done it writing. :mad:

Saeed

I may have the original T&C's in a folder. I will look later tomorrow.

Livy

Saeed wrote: »

I may have the original T&C's in a folder. I will look later tomorrow.

i have the T&C's that were sent to me but i dont have the ones specifically from the uswitch website.