Add your feedback on Mobile Recycler Mopay

DavidAG

Sent my phone off, (Nokia N73 - £56 value) to these people on July 20th, have certificate of posting and still not had anything back from them.

4 weeks wait?? I called them last week and was told the post was the problem. I call today and have to leave an answer message, no-one answering...very dubious.

I am not happy. No doubt they will try and blame the post and I will be out of pocket.

Vincenzo

DavidAG wrote: »

Sent my phone off, (Nokia N73 - £56 value) to these people on July 20th, have certificate of posting and still not had anything back from them.

4 weeks wait?? I called them last week and was told the post was the problem. I call today and have to leave an answer message, no-one answering...very dubious.

I am not happy. No doubt they will try and blame the post and I will be out of pocket.

That's the same model of phone that I lost in the post to Mopay. Sadly I did not get proof of postage.

Former_MSE_Archna

Mopay has permission to post on this thread.

millsjo1

I recently sent a phone for recycling to mopay. I have never had problems using other sites. Mopay said there had been postal problems after 2 weeks. They then said contact at the end of the week, I did and they said that the phone had been lost and i should make a claim with the royal mail. I didnt track the post so I have no basis for a claim. £61 lost. I wouldn't recommend mopay as there seems to be a lot of bad feedback out there and questionable dealings. Also always track your parcels!!

Debzindahouse

I sent MoPay my Sidekick Slide in the prepaid envelope back in mid-August and my account STILL says "Awaiting Handset". They replied to only one of my follow-up emails, confirming they'd been having problems with Freepost items sent via Royal Mail and asking that I wait 15 days. It's been two months and, despite chasing them by email, I've received no further response. Not happy! :mad:

blubo

Hi MSEs
I enjoyed my first experience with Mopay. Although I did fear that it would end in disaster - i ignored everyones advice and:
1) sent my 2 phones in one of their freepost pouches
2) without registering the delivery
3) without writing my details on a slip attached to the phones

But today (3 weeks later) i received my cheque in the post.
Slow - but will use again.

medway29

I sent my phone to Mopay on the 19th still haven't heard anything, saying on website awaiting handset, yet I sent 2 others to phones4cash the same day and received the cheque last week!

Ive emailed Mopay with no response! I have proof of postage so will see how far that gets me, but I wouldn't touch Mopay with a barge pole ever again if I was thinking of recycling my next phone.

It seems it doesn't matter if you send it recorded or not, they will still say they didn't receive the phone!

Is there a way to get our money from them!?

moi

Was it fast and efficient?
Absolutely not! 3 weeks on & no cash paid yet. Yes there have been bank holidays recently, but surely some of their staff must have been working last week. :think:

Did you get your cash promptly?
No, still waiting. Hopefully I get what I'm due eventually, but Mopay is certainly not fast/efficient/prompt.

Did you have any problems?
Yes, difficulty in simply just emailing them a query. In reply to my emails last week I just got repeated automated messages saying: "Delivery to the following recipient has been delayed". This week emails to their address are bouncing back immediately as 'undelivered'. :mad:

pinkie

I'm also having huge problems with them and can honestly say i will NOT be using them again, they never respond to emails and have had my phones for 5 weeks now, all emails bounce back or say ''delayed''.

ange15

I sent two phones to Mopay on 10th May, my account still says awaiting handsets. I've emailed several times and never received a reply so have tried ringing - at least ten times, the recorded message says the systems are down and to leave a message - What a surprise nobody has gotten back to me as they said they would.

I have proof of posting but unfortunately I didn't get recorded delivery - I sent it in the envelope that was sent out!!!! Big mistake!

I guess thats the £85 they quoted me that I've just waved goodbye to!!!!!

UTTERLY DISGUSTED!!!!!!!!! :mad:

Any advice????