Add your feedback on Mobile Recycler Love2recycle

Mafaddy

Quoted £20.50 for Samsung U600 13th December. Posted phone in very good condition & comprehensively packed in bubble wrap. Receipt acknowledged 22nd Dec.
Received phone call on 4th January saying screen was broken; I was offered either £7.25 or the phone returned!
I decided they were pulling a fast one but the hassle in contesting just wasn't worth it so reluctantly accepted the £7.25. Cheque received 11th Jan.
Guess what? I will NOT be using Love2Recycle again.

Snappy78

I sent 4 handsets on 09/12/09 to love2recycle a Nokia 6230, Samsung D500, Sony Ericsson w550i and Nokia 6300, all working and good overall condition.
They had reasonable price for each handset and with the code I found on here 1 handset had an extra £5.
Got email 10/12/09 confirming receipt (I sent them RMSD) and told cheque would be sent once they had been processed.
Logged in on 14/12/09 to the website and it showed that 3 of the 4 handsets were processed so I emailed and got a reply on 16/12/09 and it said they were waiting to process the last handset.
Then on 21/12/09 got the email below
Dear XXXXXX,

Many thanks for sending Love2recycle your old mobile phone. It has now undergone testing with our technical team and we have found the following problem:
You traded a Nokia 6230 as working. However according to our grading the handset is actually faulty (no power).
Because of this difference, our revised offer is to pay you £4.55.
Please let us know within 7 days if you accept or reject the revised offer. To do so, please reply to this email.
If you reject the offer we will return the handset to you free of charge.
If we do not hear from you by then we will continue to process your handset at the revised offer.
I was on holiday over the xmas period so didn't get the email until the 28th, so I emailed them saying that the handset was definitely working as I was using it before it was sent, but as I had replaced it I would accept the reduced offer, meanwhile I had sent a Nokia 6120 classic to Mazuma a week after I had sent mobiles to love2recycle and the cheque was sat waiting for me when I got back from my holiday.
Then 7/01/10 I had still not received or had any hint of payment I emailed again asking why and they replied the following,
Dear XXXXXX

The reason your payment has not been sent is because we are awaiting a quotation response from you for your Nokia 6230. This re-quote was sent via email. It detailed that the handset was graded as faulty (no power) this means we can only offer £4.30 for the handset. If you could email back to let us know whether you accept or decline this re-quote then we can move on and process your payment.

Thank you for your email

Kind Regards

Amy Butcher
Love2Recycle Email Support

So the first email said if there was no response they would process it and the second said they were awaiting my response which was sent 28/12/09, also the amounts offered were different £4.55 the first time and £4.30 the second.
Eventually I got paid for 3 handsets and my Nokia 6230 was returned to me, as soon as I got it back I pushed the power button and miraculously the handset they claimed had no power turned straight on and was in full working order.
If they had been honest and said they didn’t want the 6230 instead of the lies that would have been better or just not have a value for it on their site, also the 7 day turnaround, I don’t think so, it has taken nearly 2 months.
I will never use these cowboys again, and would recommend nobody else use them either.

sngdsn

i had no problems with love2recycle,infact the opposite.I sent 3 phones, one of which i thought was faulty,and they emailed me to let me know it was working and increased the offer !! how very honest .the cheque arrived promptly.the whole transaction was done in less than 2 weeks !! excellent. would use again.(this was the first time i had ever used a recycle company) !:)

AV1

My colleague found this forum and informed me of the dodgy people at Love2Recycle... so I rushed back to the post office and managed to get my phone back.... Phew...
I’m now sending all my phones to Mazuma and Fonebank....
Mazuma have now processed my order and the cheque is on its way... J
Companies who can afford to advertise on TV, have the money in the bank to pay people.... unlike Love2Recycle who are fleecing people....

Rampantlion

I had a problem with love2recycle similar to Snappy78. I had a decent quote for an old Samsung but after I'd sent the phone to love2recycle I got a call to inform me that phone "had no power" and was offered a derisory lower trade in valuation:eek:.

Now I know the phone was fully charged and working fine when posted it so I demanded the phone be returned. I've received it back today, re-charged it and it is holding power just fine. I'm not amused at the love2recycle time wasting. I've used Fonebank & Mazuma before with no problems like this. I've now noticed the valuation they give for the phone model has plummeted on mobilevaluer.com! I'd steer well clear of them as I think they were trying to pull a fast one!

PeteMc

Another successful sale to Love2Recycle. Like sngdsn I thought that the phone I sent this time was faulty but after testing they've paid me the full amount.

That's 3 transactions in total now and communication/payment has been excellent.

Rampantlion

Rampantlion wrote: »

I had a problem with love2recycle similar to Snappy78. I had a decent quote for an old Samsung but after I'd sent the phone to love2recycle I got a call to inform me that phone "had no power" and was offered a derisory lower trade in valuation:eek:.

Now I know the phone was fully charged and working fine when posted it so I demanded the phone be returned. I've received it back today, re-charged it and it is holding power just fine. I'm not amused at the love2recycle time wasting. I've used Fonebank & Mazuma before with no problems like this. I've now noticed the valuation they give for the phone model has plummeted on mobilevaluer.com! I'd steer well clear of them as I think they were trying to pull a fast one!

I sent the returned phone to Fonebank who very quickly paid their full quoted price with no problems. Just goes to show love2recycle were trying to pull a fast one!:mad: Take my advice and steer well clear of love2recycle!

UK2010

I've used them twice. Highest offer and got the full quoted price. No problems at all!

antwebb

Well turns out they're useless but in my favour this time!

I registered my transaction back in november, receieved my padded envelope then promptly forgot about it, moved house, bricked one of the 3 phones attempting to unlock it when my mum broke hers, then found them in january and thought ... hmmm worth a try?
i checked the site and the values overall had dropped by about £50 and the £5 bonus per phone was no longer available, so i sent them in the package i had which has the original reference number
they quickly confirmed receipt - yep quickly! - and within a week confirmed they were all working (hah! ) and I had a cheque for the full originally quoted amount 2 days later.
while this is clearly a great result, it does kinda further prove their incompetence, so not sure i'd risk the gamble of using em again, not unless they were offering a lot more than anyone else....

antwebb

not that i want to defend them or anything, but imagine if your job was to sit at a desk all day opening envelopes, charging phones, typing in the ref number off the envelope and clicking yes or no...........you'd be bound to make a f@#! up sooner or later, must be so easy to go - "aww crap, which envelope did i just get this out of...." i wonder how many phones pass through every day