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Money4urMobile_company_representative

Mark_Ice wrote: »

Didnt have a problem with these lot, thou I never got my £5 bonus for some reason :rolleyes:

Hi Mark,

Could you contact me with your Refrence number and I'll happily look into it for you!

Cheers
Ruth

Money4urMobile_company_representative

jordo1986 wrote: »

Looking to send off a nokia 6124 in pretty good working condittion using this site. Can i just ask where you type in the promotion code for the extra £5?? Hopefully will get some positives from it

Thanks

Hi Jordo1986!

After you've created your account and selected which phone you'd like to send in you are taken to the "checkout". Your promotional code should be entered into Section 2 after your payment type selection.

Hope that helps!!

Kind regards
Ruth

lazarou_true

Great service, exactly as promised!

Would recommend to others (in fact I already have)

parallax_20

Just out of curiosity, for those who have sent their phone to them were later claimed faulty. Did you ever request those handsets to be sent back for analysis or did you just let them have it without payment? I know the whole point is recycling the handsets, but if a company like this claims every handset to be faulty and not make a payment surely thats not right.

I would personally ask for the handset to be returned to me, for inspection and send it off to another company for recycling. Or is that not the done thing?

Dan_66

"Just out of curiosity, for those who have sent their phone to them were later claimed faulty. Did you ever request those handsets to be sent back for analysis or did you just let them have it without payment? I know the whole point is recycling the handsets, but if a company like this claims every handset to be faulty and not make a payment surely thats not right. "

It's in their terms & conditions that once the handset is sent to them it will not be possible to have it returned to you.

Not the best thought out system as customers are almost bound to ask for the return of their handset if the offer price is substantially reduced!
Obviously, there are some people who will send in handsets they know are damaged in some way hoping the company will not notice-but it must be a two-way system-as you should be able to have the phone sent back to you if the revised offer price is lower than you are prepared to accept!


NOTE The offer code is valid only up to the date quoted but you must make sure the phone is in their possession by the end date of the offer, not the date of posting otherwise you may have to fight to get your bonus £5!!

parallax_20

That policy stinks in my opinion. If that was the case, I would take photos with time stamp of the phones booted up and working, and stick a copy in the envelope as proof. So there is no comeback from them regarding it not functioning when they receive it and make sure the phones are well packaged to avoid damage in transit.

Ple

Sadly I also had a bad experience. They came up with the best price via the comparison tool, but then sent an email on receipt of the handset saying I'd been credited with £0.00. No explanation offered. Had to send 3 emails over the course of a week before I got a very short reply telling me the phone was 'water damaged'. I replied immediately to ask of the nature of the damage, as the phone was being used up until a few days before. Guess what? No response....

:mad:

parallax_20

Water damage appears to be a very typical response for not paying based on the postings on here. Do they keep these phones in a shed with no roof when delivered? And how do they know its water damaged without taking the phone apart for inspection, unless there is obvious signs of condensation build up on the screen. I would ask for evidence, but then again their photos could be doctored.

Ple

If some damage did occur in transit then fair enough I guess (even though I used the packaging they supplied, sealed up very well!) but, as you say, some photographic evidence might be nice. It's the lack of communication that I found really frustrating... and STILL no response!

parallax_20

I don't know what jiffy bags they send out, but the ones I receive from 3 when I cancelled my upgrade were the RoyalMail special delivery bags which if seal correctly would be water and air tight, so unless they threw it in a river or the bag was punctured, I would be suspicious.

I think in future I will be putting items in a plastic bag first before putting it in the return envelopes.

Good luck on getting a response.