Play.com Fraud - warning

hide000

I've created a new account..this is the email after the order

Thank you for your recent order with Play.com.

At Play.com, we value your custom and take your online security very
seriously. Accordingly we have an additional security check in place.

To perform this check we ask that you contact our Customer Service Team on
0845 800 1020 ( UK only ) or +44 (0)1534 877 595 ( outside UK ). Our
opening hours are 9am - 8pm Monday to Friday and 9am - 5pm Saturday and
Sunday. Please have the card registered on the account to hand so that we
can process your order as quickly as possible.

Please accept our apologies for any inconvenience this may have caused you
and thank you for your patience and valued custom.

Kind Regards,

Play

I've tried to contact (I'm italian) but a voice speak me that we have a problem with the calling...:S

PopeSock

I've just had my account suspended/closed - because I forgot to update my card details. My Play.com account shows as suspended, but my PlayTrade account shows as closed! I'm going to ring them tomorrow, but has anyone else found themselves in this situation as a PlayTrade? I had bunch of funds left in my PlayTrade account. Have any PlayTraders here had this happen, and did you get your Playfunds back?

DCFC79

Is play.com still showing as unsecure in firefox,

JAG

PopeSock wrote: »

Have any PlayTraders here had this happen, and did you get your Playfunds back?

Yes, it happened to me. I didn't have any funds in my playtrade account because I have only sold a coulpe of DVDs in the past. But I also purchased from PlayUSA so I just logged into that account and updated my card details, this then "unlocked" my account on Play, so I didn't need to contact them.

yunyun

Changed my Play account details. My name is now Silly Simon, and I live in Traintown :eek:

sco0ter

yunyun wrote: »

Changed my Play account details. My name is now Silly Simon, and I live in Traintown :eek:

But if you left your card details the same then this wont help because if I read things right they change the name and delivery address anyway when they order.

yunyun

sco0ter wrote: »

But if you left your card details the same then this wont help because if I read things right they change the name and delivery address anyway when they order.

I changed my card details too, of course

hide000

anyone have the email of play.com?

jb5

hide000 wrote: »

anyone have the email of play.com?

I have used [EMAIL="customercare@play.com"]customercare@play.com[/EMAIL] in the past.
They have been hit and miss for me by e-mail TBH.
Phoning them is perhaps a better bet.
I have used 01223202016 before, but IIRC that was for an issue I had with PlayTrade, so you may need to find another number or maybe they will redirect your call if necessary.

cjb02

cheers for this. changed my card expiry date on the site so that should stop anything fraudulent going through, if the account is hacked.