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Play.com Fraud - warning

edited 30 November -1 at 12:00AM in Praise, Vent & Warnings
428 replies 121.7K views
CatH_2CatH_2
4 posts
Forumite
edited 30 November -1 at 12:00AM in Praise, Vent & Warnings
Morning all,

Just wanting to post a bit of a warning really.... I received an email last night from Play.com confirming my order for 5 items totalling £50-60.

I watching Gran Torino at the cinema at the time!

After calling my bank to block the card, the details of which are 'stored safely' by play.com, and attempting to call Play (they were shut), a quick google search uncovered a raft of matching incidents..... orders being placed on infrequently used accounts by people other than the true account holders.

I would like to point out I have not clicked through from a phishing email or followed any dodgy links, plus my cards have been kept safe so goodness knows how mine & other accounts have been compromised.

So someone is fraudulently accessing accounts & presumably making small which they hope will be missed.

What REALLY gets my goat - they had an incorrect billing address & claim not to store the CV2 card number.... so how the heck was the payment authorised in the first place???

The truly ridiculous thing is, these guys have totally got away with it: Play couldn't stop the order being shipped, the police aren't interested, I just claim the money back from the bank's fraud dept.... even though I have the damn delivery address for where these illegally obtained items are going!

So - please check your accounts people - don't get in the annoyed & seething state that I am currently in!

:mad:
«13456743

Replies

  • TulipTulip
    29.3K posts
    Forumite
    CAth wrote: »
    Morning all,

    Just wanting to post a bit of a warning really.... I received an email last night from Play.com confirming my order for 5 items totalling £50-60.

    I watching Gran Torino at the cinema at the time!

    After calling my bank to block the card, the details of which are 'stored safely' by play.com, and attempting to call Play (they were shut), a quick google search uncovered a raft of matching incidents..... orders being placed on infrequently used accounts by people other than the true account holders.

    I would like to point out I have not clicked through from a phishing email or followed any dodgy links, plus my cards have been kept safe so goodness knows how mine & other accounts have been compromised.

    So someone is fraudulently accessing accounts & presumably making small which they hope will be missed.

    What REALLY gets my goat - they had an incorrect billing address & claim not to store the CV2 card number.... so how the heck was the payment authorised in the first place???

    The truly ridiculous thing is, these guys have totally got away with it: Play couldn't stop the order being shipped, the police aren't interested, I just claim the money back from the bank's fraud dept.... even though I have the damn delivery address for where these illegally obtained items are going!

    So - please check your accounts people - don't get in the annoyed & seething state that I am currently in!

    :mad:

    How terrible this has happened to you.I would be seething too

    Katie
  • Enterprise_1701CEnterprise_1701C
    23.2K posts
    Forumite
    Part of the Furniture 10000 Posts Photogenic Mortgage-free Glee!
    ✭✭✭✭✭
    Send an official looking bill to the address it is being shipped to, threatening to get debt collectors onto them, you never know they might be silly enough to pay!
    What is this life if, full of care, we have no time to stand and stare
  • ThinkingOfLinkingThinkingOfLinking
    11.8K posts
    Forumite
    Part of the Furniture
    ✭✭✭✭✭
    Sorry but Play.com have dreadful customer service on all levels. I really hope you get this sorted and thanks for warning other customers. Amazon is a lot safer and customer friendly.
  • Alas these things seem to happen all the time. The only sensible solution is not to store your card details on ANY site, as none can guarantee that your account will not be hacked and banks seem to allow any old transaction through.
  • daskadaska
    6.2K posts
    Forumite
    Thank you for this - have edited my account to a non-existing card number and a dodgy date of birth, I'm now 89 years old!
    Eat food. Not too much. Mostly plants - Michael Pollan
    48 down, 22 to go
    Low carb, low oxalate Primal + dairy
    From size 24 to 16 and now stuck...
  • daska wrote: »
    Thank you for this - have edited my account to a non-existing card number and a dodgy date of birth, I'm now 89 years old!

    How did you manage to do this? I've been trying to edit my card details as it won't let me delete them!!!:mad: It comes up with an error though when I try to put in made up card number etc!
  • Col1nCol1n
    6 posts
    Forumite
    I too had the same experience about a year ago. Play.com not interested, police not interested even though I had the address the goods were delivered to. Somewhere near Newcastle if I remember rightly. What made me really mad was when I called Play a second time to tell them the police said that they must report the theft, Play actually questioned why I had phoned them! I pointed out that as I had reported the theft to my credit card company, payment was stopped and the £150 of goods they were sending to someone who wasn't going to pay it meant they were not going to get a penny. I just thought they might be interested but obviously not!
    My advice would be to do as others have said, if you use Play.com then scramble your details on your account or you may get an unwanted order in the future.
  • Just checked mine
    My card has expired 10/08 I think I may leave it that way in light of this post
    "Very funny, Scotty. Now beam down my clothes." :cool:


    All truth goes through three stages. First, it is ridiculed. Then, it is violently opposed. Finally, it is accepted as self-evident.
  • I'm trying to remove my card details but i can't find a way of doing it......anyone know how?
    Never put off until tomorrow what you can avoid doing altogether.:D
  • The same thing happened to my friend and play were really unhelpful about the whole thing!

    I couldn't find a way to remove my card details and I couldn't change the actual card number as it kept saying it was an invalid number so I've just changed the expiry date and it seemed to let me do that
    2008: £783.12 - 2009: £6,401.15 - 2010: £4,230.61 - 2011: £8720 - 2012: £2,041.89
    2013: £134.96
This discussion has been closed.

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