Play.com Fraud - warning 4 March 2009 at 10:08AM edited 30 November -1 at 12:00AM in Praise, Vent & Warnings 428 replies 122K views

CatH_2

Morning all,

Just wanting to post a bit of a warning really.... I received an email last night from Play.com confirming my order for 5 items totalling £50-60.

I watching Gran Torino at the cinema at the time!

After calling my bank to block the card, the details of which are 'stored safely' by play.com, and attempting to call Play (they were shut), a quick google search uncovered a raft of matching incidents..... orders being placed on infrequently used accounts by people other than the true account holders.

I would like to point out I have not clicked through from a phishing email or followed any dodgy links, plus my cards have been kept safe so goodness knows how mine & other accounts have been compromised.

So someone is fraudulently accessing accounts & presumably making small which they hope will be missed.

What REALLY gets my goat - they had an incorrect billing address & claim not to store the CV2 card number.... so how the heck was the payment authorised in the first place???

The truly ridiculous thing is, these guys have totally got away with it: Play couldn't stop the order being shipped, the police aren't interested, I just claim the money back from the bank's fraud dept.... even though I have the damn delivery address for where these illegally obtained items are going!

So - please check your accounts people - don't get in the annoyed & seething state that I am currently in!

:mad:

Tulip

CAth wrote: »

Morning all,

Just wanting to post a bit of a warning really.... I received an email last night from Play.com confirming my order for 5 items totalling £50-60.

I watching Gran Torino at the cinema at the time!

After calling my bank to block the card, the details of which are 'stored safely' by play.com, and attempting to call Play (they were shut), a quick google search uncovered a raft of matching incidents..... orders being placed on infrequently used accounts by people other than the true account holders.

I would like to point out I have not clicked through from a phishing email or followed any dodgy links, plus my cards have been kept safe so goodness knows how mine & other accounts have been compromised.

So someone is fraudulently accessing accounts & presumably making small which they hope will be missed.

What REALLY gets my goat - they had an incorrect billing address & claim not to store the CV2 card number.... so how the heck was the payment authorised in the first place???

The truly ridiculous thing is, these guys have totally got away with it: Play couldn't stop the order being shipped, the police aren't interested, I just claim the money back from the bank's fraud dept.... even though I have the damn delivery address for where these illegally obtained items are going!

So - please check your accounts people - don't get in the annoyed & seething state that I am currently in!

:mad:

How terrible this has happened to you.I would be seething too

Katie

Enterprise_1701C

Send an official looking bill to the address it is being shipped to, threatening to get debt collectors onto them, you never know they might be silly enough to pay!

ThinkingOfLinking

Sorry but Play.com have dreadful customer service on all levels. I really hope you get this sorted and thanks for warning other customers. Amazon is a lot safer and customer friendly.

vikkifg

Alas these things seem to happen all the time. The only sensible solution is not to store your card details on ANY site, as none can guarantee that your account will not be hacked and banks seem to allow any old transaction through.

daska

Thank you for this - have edited my account to a non-existing card number and a dodgy date of birth, I'm now 89 years old!

nicksters

daska wrote: »

Thank you for this - have edited my account to a non-existing card number and a dodgy date of birth, I'm now 89 years old!

How did you manage to do this? I've been trying to edit my card details as it won't let me delete them!!!:mad: It comes up with an error though when I try to put in made up card number etc!

Col1n

I too had the same experience about a year ago. Play.com not interested, police not interested even though I had the address the goods were delivered to. Somewhere near Newcastle if I remember rightly. What made me really mad was when I called Play a second time to tell them the police said that they must report the theft, Play actually questioned why I had phoned them! I pointed out that as I had reported the theft to my credit card company, payment was stopped and the £150 of goods they were sending to someone who wasn't going to pay it meant they were not going to get a penny. I just thought they might be interested but obviously not!
My advice would be to do as others have said, if you use Play.com then scramble your details on your account or you may get an unwanted order in the future.

missymugwump

Just checked mine
My card has expired 10/08 I think I may leave it that way in light of this post

luvvlyjubbly

I'm trying to remove my card details but i can't find a way of doing it......anyone know how?

blackmidnight

The same thing happened to my friend and play were really unhelpful about the whole thing!

I couldn't find a way to remove my card details and I couldn't change the actual card number as it kept saying it was an invalid number so I've just changed the expiry date and it seemed to let me do that