Important update! We have recently reviewed and updated our Forum Rules and FAQs. Please take the time to familiarise yourself with the latest version.
Play.com Fraud - warning
428 replies
122K views
This discussion has been closed.
Quick links
Essential Money | Who & Where are you? | Work & Benefits | Household and travel | Shopping & Freebies | About MSE | The MoneySavers Arms | Covid-19 & Coronavirus Support
Replies
Edit....just rang them and they have removed it
The London address can't be more than a few miles from me - it's SO frustrating!!
Lady I spoke to at Play was having none of it when I said I've seen lots of people complaining about breaches of security with their accounts.... kept saying how safe it all was.
Just REALLY infuriates me that there is no way to manually remove your card details... it's ridiculous you HAVE to call. I got them to remove my account and will never being using them again now.
I just wish there was a way of raising this issue further - the help pages on the site are completely useless for this sort of issue and the telephone operators are not capable of dealing with this - (no disrespect - they are there to deal with order queries, not fundamental issues with the site's security authentication).
Who do you contact & where to begin...??? Especially when you consider a crime has been committed but no one wants to take responsibility for dealing with it.
I have just telephoned on their main number at the bottom of their site.. starts 0845.. anyway I got a lovely man there who cancelled my account for me, with no problems.
Maybe fault thats why over 800 viewings and only 9 thanks ???