We're aware that some users are experiencing technical issues which the team are working to resolve. See the Community Noticeboard for more info. Thank you for your patience.
📨 Have you signed up to the Forum's new Email Digest yet? Get a selection of trending threads sent straight to your inbox daily, weekly or monthly!

Play.com Fraud - warning

Options
1235743

Comments

  • Enterprise_1701C
    Enterprise_1701C Posts: 23,411 Forumite
    Part of the Furniture 10,000 Posts Photogenic Mortgage-free Glee!
    Same here - I emailed back saying I had changed my details because I had heard of fraudulent activity on other accounts.
    What is this life if, full of care, we have no time to stand and stare
  • missymugwump
    missymugwump Posts: 1,171 Forumite
    In light of this I logged into my Amazon account,which I have not used for 5 months at least

    :eek:

    It had every card I had ever used saved :eek: since 2003

    I have now deleted all of them
    Potentially someone could have hit the jackpot if they had got into mine I had paid with business cards,personal card,debit card and a credit card
    I never realised this would be stored long term

    Phew thank you I shall be VERY VERY careful in future due to this post
    :T :T :T :T :T :T :T
    "Very funny, Scotty. Now beam down my clothes." :cool:


    All truth goes through three stages. First, it is ridiculed. Then, it is violently opposed. Finally, it is accepted as self-evident.
  • Plushchris
    Plushchris Posts: 3,592 Forumite
    Sorry but Play.com have dreadful customer service on all levels. I really hope you get this sorted and thanks for warning other customers. Amazon is a lot safer and customer friendly.


    Sorry but I couldnt disagree more, I've ordered stuff from Amazon 4 times now, there will not be a 5th, everytime I have ordered something there has been a long wait, wrong item delivered, damaged item delivered etc. and I have found them rubbish at customer service. They may well be more secure but certainly not customer friendly in my experience.

    Never had a problem with play and have ordered quite a lot from them, always quick delivery and the right item, this thread does make me worry about security a little though.
    Missing Tesco R&R since Feb '07 :A & now a "Tesco veteran" apparently! ;)
  • luvvlyjubbly
    luvvlyjubbly Posts: 2,440 Forumite
    rosekitten wrote: »
    I have a paypal top up card that I can
    put money onto and use online instead of
    my debit card,hopefully it will save me a
    lot of grief as I have recently been a victiim
    of card fraud and was shopping on play.com
    just before Christmas.I have changed my details
    on their site as well.

    Thanks...I haven't heard of this but certainly sounds interesting....i will have a look at it.
    Never put off until tomorrow what you can avoid doing altogether.:D
  • Grapey
    Grapey Posts: 269 Forumite
    I received the same email stating that my card details were incorrect. I think their system works on the basis that if you are entering card details then you are placing an order.

    Yeah, that's what I thought but then I got the charged on my credit card for a declined transaction and it just seemed like a bit of a coincidence because I haven't made any other transactions which could have lead to my card being declined
  • blackmidnight
    blackmidnight Posts: 13,296 Forumite
    Part of the Furniture Combo Breaker
    Grapey wrote: »
    Yeah, that's what I thought but then I got the charged on my credit card for a declined transaction and it just seemed like a bit of a coincidence because I haven't made any other transactions which could have lead to my card being declined

    I got the same email but I haven't been charged for a declined transaction.
    2008: £783.12 - 2009: £6,401.15 - 2010: £4,230.61 - 2011: £8720 - 2012: £2,041.89
    2013: £134.96
  • bex2002
    bex2002 Posts: 1,283 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    my OH had the same problem a few years ago!!
    £27.76/£2018 in 2018
  • Thanks to all for this info, I changed my details to a closed account in oh name so nothing can get through now
  • Tigert
    Tigert Posts: 467 Forumite
    Debt-free and Proud!
    To those that are getting the email about an order - When you change your card details in any way, Play attempt to authorise £1, to check the card is valid. They don't actually take the money. As you've put in invalid card details, this obviously fails so you get the dodgy order email. Lot's of online companies do this.

    So it's a good thing really - at least you now know that your currently stored card details don't work!
    LBM : March 2008 :cry:
    Debt Free Date : 25th July 2012 :)
    DMP Mutual Support Thread: #170
    Long Haul Supporters Thread : #115
  • jaytin
    jaytin Posts: 473 Forumite
    There seems to have been a lot of problems in the last year with people's personal details being stolen/mislaid, surely all online sites which use credit cards have encryption to prevent this? Actually now I come to think of it, I usually have to go through Mastercard security when I use my credit card online, but I don't think it does when I order from Play or Amazon. Maybe if enough people make a fuss they might start using Mastercard's authentication system.
    As for customer service to be fair I have found CS at both Play and Amazon to be pretty good. Play are great if you have to return a faulty item.
This discussion has been closed.
Meet your Ambassadors

🚀 Getting Started

Hi new member!

Our Getting Started Guide will help you get the most out of the Forum

Categories

  • All Categories
  • 350.8K Banking & Borrowing
  • 253K Reduce Debt & Boost Income
  • 453.5K Spending & Discounts
  • 243.8K Work, Benefits & Business
  • 598.6K Mortgages, Homes & Bills
  • 176.8K Life & Family
  • 257.1K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 16.1K Discuss & Feedback
  • 37.6K Read-Only Boards

Is this how you want to be seen?

We see you are using a default avatar. It takes only a few seconds to pick a picture.