Play.com Fraud - warning 4 March 2009 at 10:08AM edited 30 November -1 at 12:00AM in Praise, Vent & Warnings 428 replies 122K views

xdaisyx

Grapey wrote: »

After reading about this I went to my Play.com account and changed the expiry date of my card. I tehn got an email from Play advising that payment could not be taken for my order due to the details of my card being incorrect. I hadn't placed an order and have no outstanding orders showing on my account. I thought maybe it was just an automated message because I had changed my details but checking my card account this morning I have been charged £1 for a declined transaction :mad:

Was I just really lucky and changed my details just as someone was trying to order something on my account or has something else happened there?

me too, i've been charged £1

dinglebert

I had a problem with play a year ago. Same thing 4 x transaction all for same amount all being sent to London, 400 miles away. Play responded as if they couldn't care less. The fraud is against the bank so they still get the money.

justevi

I found this thread most interesting as my card was cloned about 18 months ago. I had a call from my bank to query a payment on my card as it was only for a few pence. It wasn't mine so they cancelled my card and asked me to keep an eye on any withdrawals. Also advised me to contact police who weren't interested as I hadn't lost anything and told me it was banks problem! Anyway a couple of days later we did notice a payment to a London borough council which wasn't ours so notified the bank. I took this further and phoned the council to ask about the payment. Turned out that someone had used my card on a Sunday, on the internet, to pay his business rates!!! They did cancel the paymen't but wouldnt give me the name of who had used my card but did say that if the bank phoned they could give them details. I passed the info on to my bank, tho I am not convinced they were that bothered, but I couldn't believe that anyone could be so stupid as to pay his (traceable) business rates with a stolen card!! The bank did tell me that often these people just tried random numbers until one worked but one does wonder if wherever you use your card if it is really safe!

Lyger

Just so you know - any card details, passwords, etc that Play.com have are stored encrypted in the database, and having worked there a while ago, I know it is a pain to get them decrypted for any purpose whatsoever (usual purpose would be chasing up fraud).

I'm not saying that hacking is impossible in view of that, but the firewalls/security are about as tight as the technology allows. Or at least it was before I left (albeit quite a few months ago now). Given how it's hard enough to get access to details when working there, I think any hackers, etc would have an incredibly hard time getting the information out of Play. It would be easier for them to get your information through other means.

I do know that Play are currently undergoing a huge restructuring at the moment, so it's also possible that some of the processes are completely different from when I used to work there.

Snoopy_rules

Grapey wrote: »

After reading about this I went to my Play.com account and changed the expiry date of my card. I tehn got an email from Play advising that payment could not be taken for my order due to the details of my card being incorrect. I hadn't placed an order and have no outstanding orders showing on my account. I thought maybe it was just an automated message because I had changed my details but checking my card account this morning I have been charged £1 for a declined transaction :mad:

Was I just really lucky and changed my details just as someone was trying to order something on my account or has something else happened there?

I assume this must be something that your creditcard company do. Don't see how they can charge you £1 for a failed transaction, when it has failed because someone is trying to charge your card without having the correct details.

snoooopy

i have just ordered for the first time,i will have to wait for the order to go through now but will amend details after...
snoopy_rules... nice name!

P2TKL

I ordered from the site on 21/2/09.I had an email to say the items had been depatched and would arrive in 3-5 days. They have still not arrived. I phoned and was told nothing could be done for 21 days. Anyone know what will happen then...will they send me another ?

Ammie

P2TKL wrote: »

I ordered from the site on 21/2/09.I had an email to say the items had been depatched and would arrive in 3-5 days. They have still not arrived. I phoned and was told nothing could be done for 21 days. Anyone know what will happen then...will they send me another ?

This has happened to me on several occasions. You just have to wait the 21 days then report your order hasn't arrived online. If you go into your order history and click on the link to view your order there's a link to report your item has not arrived. They'll send you out a replacement free of charge of course.

jaz_2

Lyger wrote: »

It would be easier for them to get your information through other means.

Yes - usually from poorly-secured, virus and trojan infected Windows computers.

And I too have to disagree with whoever said Play's customer service was terrible, I've used them for years and whenever there's been a problem they've sorted it promptly and without fuss. There are far worse companies to do business with on the web, Amazon to name just one.

P2TKL

Ammie wrote: »

This has happened to me on several occasions. You just have to wait the 21 days then report your order hasn't arrived online. If you go into your order history and click on the link to view your order there's a link to report your item has not arrived. They'll send you out a replacement free of charge of course.

Thanks Ammie....my son is driving me mad about this...at least I know he`ll get it eventually......he dashes in from school every day and his first words are " has it come mum ?" !!!!