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Play.com Fraud - warning
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me too, i've been charged £1
I'm not saying that hacking is impossible in view of that, but the firewalls/security are about as tight as the technology allows. Or at least it was before I left (albeit quite a few months ago now). Given how it's hard enough to get access to details when working there, I think any hackers, etc would have an incredibly hard time getting the information out of Play. It would be easier for them to get your information through other means.
I do know that Play are currently undergoing a huge restructuring at the moment, so it's also possible that some of the processes are completely different from when I used to work there.
I assume this must be something that your creditcard company do. Don't see how they can charge you £1 for a failed transaction, when it has failed because someone is trying to charge your card without having the correct details.
snoopy_rules... nice name!
This has happened to me on several occasions. You just have to wait the 21 days then report your order hasn't arrived online. If you go into your order history and click on the link to view your order there's a link to report your item has not arrived. They'll send you out a replacement free of charge of course.
Yes - usually from poorly-secured, virus and trojan infected Windows computers.
And I too have to disagree with whoever said Play's customer service was terrible, I've used them for years and whenever there's been a problem they've sorted it promptly and without fuss. There are far worse companies to do business with on the web, Amazon to name just one.
Thanks Ammie....my son is driving me mad about this...at least I know he`ll get it eventually......he dashes in from school every day and his first words are " has it come mum ?" !!!!