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Play.com Fraud - warning
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Really? MAC address spoofing is trivial. Is that your only line of defence?
Also, we live in a small cul-de sac (in the sticks), and I work from home, and i doubt VERY much thata anyone with enough knowledge of hacking into wireless networks etc has came anywhere near the house.
I must admit, play were not very helpful to me, but Smile.co.uk were absoulte stars - and refunded me straight away, and sent a fraud letter out which I needed to sign, which, I assume gives them/the police access to my account etc.
There has never been any problem with our account, with people ordering goods and charging it to us.
Is there any pattern with the orders that have been placed on other peoples accounts? Surely if goods are being sent to another address and the addresses are in the same area then there has been some kind of investigation into it?
Interesting thread. It prompted me to check my account with Play. There's nothing wrong fraud wise. Play never ask for cvv and I order quite often.
FX
So it seems from reading this thread that Play don't always ask for a cvv (as confirmed above by you, by other buyers and by xojoyxo who works for them). Any dodgy insider would know the floor limit under which no cvv will be prompted, so all they would have to do is change the delivery addys on a few accounts and then spread some orders around them. Please tell me that isn't possible, xojoyxo?
Seems to me it could be a very simple insider scam that any individual could do alone - and there's no evidence reported here by buyers that Play are taking the serial frauds seriously. The story seems worth reporting to Watchdog for those of you affected, you can just click here and report it:
http://www.bbc.co.uk/watchdog/gotastory/
Previous talk by the Play employee of 'difficulty of getting hold of encrypted info' seems irrelevant as the scammer doesn't have to, surely? Wouldn't they just need your Play.com password - that's all - or a way of bypassing it on their system?
Also I didn't understand the employee's reference above to blaming people for not keeping their email secure? I think that's a smokescreen some companies like to trot out as an excuse when the lack of security is quite possibly THEIRS.
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I would recommended for anybody with a 'sleeping' or active account to remove their CC details ... I tried to remove mine but could not ... so I put in an expired/cancelled CC details instead ...
January 2014 GC: £99.98 / £100 / February 2014 GC: £198.72 / £200
March 2014 GC: £0 / £200 - NSD: 0/31