Play.com Fraud - warning

MrsBartolozzi

Damn, it's happened to my account too:rolleyes:.

JAG

duggie1982 wrote: »

I thought why not just change your exp date then no one can use your card and it stops play from getting a flag up for duplicate card numbers.

I believe it will not accept the wrong expiry date. When you enter the details Play send a verification £1 using the details and will not let you enter the card if the details are not valid.

The test cards people are using don't have this problem because any expiry date will do. But Play seem to have found out what people are doing and stopping the accounts.

eslick

i changed my expiry date a few months ago after reading this thread, it let me and then said it had expired but that was just a warning to enter another card.

blackmidnight

just looked and both mine and OH's account have been locked - nevermind, just won't use play again

familyfitz

OK, have changed valid from and to dates, made myself 73 and changed 3 digit code. Wouldn't let me change card no though. Hope that is safe enough?

MrsBartolozzi

I emailed them yesterday about this, and have just received a reply. They will reset my password and let me access my account if I give them some details including last 4 digits of registered card - if only I could remember which test card I used:rotfl:.

Meech

I changed my account details to false ones after reading this thread. I had placed previous orders with no problems and the goods always arived within a few days but the last order I placed with them took ages to arrive. In light of this thread I decided to cancel my account. I called them up today and explained my reasons for cancelling, and the operator actually laughed at me! NICE customer service! He has assured me that my account is cancelled, I will check this later.

hide000

Hi forum...I've this problem

Thank you for your recent order with Play.com

At this time we are unable to process your order as your credit/debit card
details do not match the details held by your card issuer.

To proceed with your order please check and amend the following:

Card number
Expiry date
Valid from date
Issue number
CV2 (3 digit code on the signature line of your credit card)

For PlayTrade item(s) your order could not be reserved and has been
cancelled. If you would still like to purchase this item please resubmit
your order following any amendments you have made.

For Play.com item(s) it is not necessary to re-submit your order. Your
outstanding item(s) will be shipped as soon as we can process the payment.

If you have any difficulties please contact our Customer Service Team on
0845 800 1020 (UK only) or +44 (0)1534 877 595 (outside UK). Our opening
hours are 9am - 8pm Monday to Friday and 9am - 5pm Saturday and Sunday.

Kind Regards,

Play
p.s. my ship adress is my work adress..not the adress of credit card
This happen when I've added my new card visa electron..How i can buy? please help me! (excuse for the bad english)

sophieschoice

Not been on Play for ages (since the scare) but, from memory, you put your home address in then it asks if the goods are to be shipped to that address and, if not, gives you another box to put the address where the goods are to be sent to. That way your card will match up to your home address.
Apologies if I've misunderstood your question.

lidlest

Happened to me last year, They wouldn't even let me know where the mobile phone was being sent, even though it was my account - THAT annoyed me.

They closed my account but wouldn't report it to the police.