Travelodge room sales discussion

2010

chickywiggle wrote: »

thanks T&C police. Unfortunatly when he TELEPHONED travelodge to book the room they failed to read him all the T&C's over the telephone.
He was NOT offered a refund just told to go to the other one.

It was no accidental relocation (the room hadn't flooded, the building hadn't caught fire) - they deliberatly re-sold his room. Which in my eyes is pure mis-selling, lying and theft.

But thankfully you will not be dealing with my complaint their Head Office will and if they don't give a satisfactory explaination and refund then I will be taking it further.

Don`t shoot the messenger.;)

jpsartre

chickywiggle wrote: »

thanks T&C police.

Always love people that seem to think that you're an idiot if you actually bother to read up on what exactly you're buying.

Most hotels will routinely oversell their rooms. If you want to avoid this you'll have to avoid hotels altogether.

2010

I always used to laugh at the tv program about Easyjet.
People would turn up late at check-in with every excuse you could imagine and it was EVERYONE`s fault except theirs that they were late.
They would rant and rave, tear their hair out, make threats to sue, write to Stelios, etc,etc.
But at the end of the day they hadn`t bothered to read the T&C and didn`t have a leg to stand on.

Of course, they then said Easyjet was the worse airline in the world and they would never use them again.
In actual fact the viewers could see how silly they looked and Easyjet is still flying high.

purplee

I think the difference with other hotels overbooking is that usually you don't pay for the room in advance, whereas Travelodge make you pay at the time of booking, which could be months in advance. Therefore, if you have paid for something, call me old fashioned, but that is what you should get. If you have paid for a room for that night, in that particular hotel then, for that night it should be yours, if they sell it on to someone else then that should be a breach of contract. If you pay a reduced saver rate and cannot use the room then, if you cannot use it for some reason which is beyond your control, you cannot give it to someone else to use but Travelodge it seems can. In fact, they seem to make the rules up as they go along, to suit themselves. You cannot reason with them, they are rude and it has been a while since the customer was always right. At the end of the day, these companies can do as they like, or think they can providing there is a market for it.

Tarry

That has happened to me, turned up at my original travelodge to be told ours rooms (booked 2) are no longer available and to go to another travelodge 6 miles down the road. It had been a long day, just got off a ferry from Holyhead (well about 1 hour or so ago) and had to go elsewhere, still got a free breakfast out of it x

jpsartre

purplee wrote: »

if you have paid for something, call me old fashioned, but that is what you should get. If you have paid for a room for that night, in that particular hotel then, for that night it should be yours, if they sell it on to someone else then that should be a breach of contract.

A fair viewpoint though the flipside is overbooking keeps cost down for everyone. I'd tend to agree with you if all their rates were non-refundable but they're not.

hammersfaniow

I'm travelling this weekend and looking for a place to stay for a couple of nights, the prices on the Travelodge website are still a bit pricey, does anyone know if they will get lower on the actual day or day before ? Thanks

terryw

hammersfaniow wrote: »

I'm travelling this weekend and looking for a place to stay for a couple of nights, the prices on the Travelodge website are still a bit pricey, does anyone know if they will get lower on the actual day or day before ? Thanks

TL prices generally increase the nearer the date. Extremely unlikely that they will drop.

Perhaps try https://www.laterooms.co.uk for other cheap options.

SaveTheEuro

A tip for anyone visiting London. A new Travelodge is opening at Vauxhall (4 stops from Oxford Circus on the tube) and rooms are cheap. On a Saturday in July there are rooms in Vauxhall for £37, compared to £135 down the road at Waterloo.

50Twuncle

For £19 per night - read (from) £43 per night
I am unable to find a Travelodge room in my chosen location (outside London) at less than £43 - this is in less than 2 weeks time !!
It's a con.....