mrs thickett needs help

symikins

macman wrote: »

Don't worry. But in future make a note of the name of anything you delete, as this may help. Download and run Hijack This, then post the log it produces. Someone on here will then look at it and advise.
Also download and run Superantispyware and see if that finds anything.
The reason you need to use more than one anti-malware program is that some pick up one problem and another picks up something else. Between them they should catch most things.
Did you update your antivirus and do a scan with that as well?
Come back and report when you have done all this.

have got log in a folder but for some reason l cannot scan it ,is there another way l can get the log onto a post ?
will not do anything else till i get log posted as the other spy thing may takes ages like the malware and l wont be able to get on forum till its finished
to let you know how things are if l can get log on post them l guess someone can look at while lm off dsoing other things you said

er... am l right in thinking l cannot do anything on line whilst running these things???

boy lm feeling pretty stupid at the moment

sunshine54

the 3 things it found said something about keys?? asked if l wanted to remove them so l did

#

if these were keyloggers you were right to delete. a history is kept under the logs tab of antimalwarebytes, if you want to check and post back

macman

What program are you referring to when you say you have a log in a folder? Open the folder, open the file, it will be a text file. Just select all the text and copy it like you would in any other program and paste it into your post.
If you have a log you don't neeed to scan anything, you have already scanned it to produce the log.
Yes you can leave the anti-malware programs to run while you go do other things, best not to try and use other programs at the same time, as your PC is already running slow.
Just try and run one program at a time and report back when each stage completed.

symikins

sunshine54 wrote: »

#

if these were keyloggers you were right to delete. a history is kept under the logs tab of antimalwarebytes, if you want to check and post back

just had a look and it said

2 registry keys infected

1 registry values infected

will post log as soon as l find a way as cannot scan for some reason and dont know how to get it on a post any other way ideas anyone ,

symikins

macman wrote: »

What program are you referring to when you say you have a log in a folder? Open the folder, open the file, it will be a text file. Just select all the text and copy it like you would in any other program and paste it into your post.
If you have a log you don't neeed to scan anything, you have already scanned it to produce the log.
Yes you can leave the anti-malware programs to run while you go do other things, best not to try and use other programs at the same time, as your PC is already running slow.
Just try and run one program at a time and report back when each stage completed.

l feel v silly now .....there,s so much l dont know or understand !!!
will post log then
then start off the other scan and take my spaniel for a walk while its doing that the fresh air may shake my brain cells up a bit

thanks speak later

macman

Copy and paste...
You've done Antimalwarebytes and it's all sorted, now download Superantispyware and let it scan your PC. Then do what it recommends if it finds anything.

sunshine54

symikins wrote: »

just had a look and it said

2 registry keys infected

1 registry values infected

will post log as soon as l find a way as cannot scan for some reason and dont know how to get it on a post any other way ideas anyone ,

thats fine you were right to delete them

macman

Can you (or someone else) please advise which program this log is from? e-Mule is a P2P file sharing application? I thought you were posting a Hijack This log?

symikins

macman wrote: »

Copy and paste...
You've done Antimalwarebytes and it's all sorted, now download Superantispyware and let it scan your PC. Then do what it recommends if it finds anything.

superantispyware found 39 items

myway search assistant computer ... 9 items detected

adware tracking cookie......30 items

have done as it suggested and quarentined and removed then rebooted

now just going to avast! update +scan muanally

then will change auto to eve as usually on line then

symikins

sunshine54 wrote: »

thats fine you were right to delete them

lm getting there slowly