mrs thickett needs help

symikins

macman wrote: »

OK, as you seem to leave your PC online all night we can assume that Avast is up to date. But to be sure run a manual scan with it.
Yes your router will have a hardware firewall. You also have a software firewall built into XP, go Control Panel>Security Centre and make sure it's switched on though. You should have 3 green lights there-firewall, automatic updates and virus protection.
The answers to your malware question have already been posted in your other thread here:
http://forums.moneysavingexpert.com/showthread.html?t=1507639
Download the free software advised by the replies there and follow the instructions given.

yup .three green lights so all ok

with my avast how do l do a manual scan if l go back into it will it give me that option , ie where it does auto updates, do l change that to manual run it thrn change bk to auto ??

symikins

macman wrote: »

Use the Copy function and then Paste it into your post.

never done that before
fingers crossed

symikins

sunshine54 wrote: »

go to this site http://www.download.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?part=dl-10804572&subj=dl&!!!!!button

download and install, then update it. then run a full scan. this will find and remove any nasties free.

routers do have firewalls, and avast will need to update every day to catch new viruses

what am l like !!!
thanks will do it now

sunshine54

copy and paste the log into a post
ctrl+c copy
ctrl+v paste

macman

Avast: open the program control centre and it should give you the option of running something like 'scan my computer'. This is nothing to do with the antivirus updating process which you've already said is set to 3am automatic updates. What you're doing here is using the program to scan your computer to check for any viruses. You can run the updater manually if you wish before you do this (good idea) but that will not change it from updating automatically at night.
However you should maybe change the auto update time from 3am to sometime in the evening or day when you will be online. It's pointless leaving your PC on all night as it just increases your vulnerability to spyware infection.

symikins

sunshine54 wrote: »

copy and paste the log into a post
ctrl+c copy
ctrl+v paste

thank u macman and sunshine
only just come back after installing maleware , just finished scaning everything took 3hrs 45 mins !!!

only 3 things detected out of 125150 and they were in the first 30 mins and have just removed them

will post log tomorrow

too much excitement in 1 day :rotfl:

lm so grateful for your help u guys youve really helped me learn something

nighty night xxx

symikins

macman wrote: »

Avast: open the program control centre and it should give you the option of running something like 'scan my computer'. This is nothing to do with the antivirus updating process which you've already said is set to 3am automatic updates. What you're doing here is using the program to scan your computer to check for any viruses. You can run the updater manually if you wish before you do this (good idea) but that will not change it from updating automatically at night.
However you should maybe change the auto update time from 3am to sometime in the evening or day when you will be online. It's pointless leaving your PC on all night as it just increases your vulnerability to spyware infection.

as said in previous post , malware scan only just frinished , so only just read your post
will do this tomorrow and will turn off each night now

thanks again youve been great
xx

macman

I hope you haven't installed malware-the idea was to remove it...
When you repost please can you confirm which anti-malware program(s) you have now installed and run? You were advised to use Superantispyware and AntiMalwareBytes.
Yes, please post HijackThis log so others can advise if any infections remain. Don't remove anything found in HJT log, just post and wait for advice.

symikins

macman wrote: »

I hope you haven't installed malware-the idea was to remove it...
When you repost please can you confirm which anti-malware program(s) you have now installed and run? You were advised to use Superantispyware and AntiMalwareBytes.
Yes, please post HijackThis log so others can advise if any infections remain. Don't remove anything found in HJT log, just post and wait for advice.

have installed + run antimalwarebytes as adv by sunshine post #38
now have a icon of the above on desktop



omg now what have l done ?

the 3 things it found said something about keys?? asked if l wanted to remove them so l did

will do log and post asap

macman

Don't worry. But in future make a note of the name of anything you delete, as this may help. Download and run Hijack This, then post the log it produces. Someone on here will then look at it and advise.
Also download and run Superantispyware and see if that finds anything.
The reason you need to use more than one anti-malware program is that some pick up one problem and another picks up something else. Between them they should catch most things.
Did you update your antivirus and do a scan with that as well?
Come back and report when you have done all this.