mrs thickett needs help

symikins

macman wrote: »

Sky Connect is an up to 8MB service, but not cheap at £17pm (if that is what you are paying). See if any other suppliers offer an LLU service at your exchange, if so you can certainly get a better rate than that.
Or if you are out of contract on Connect, give them a call, say you have a better offer from wherever, and ask them what they can do for you to keep your business.

l did have a moan up when l was due to renew my b/b contract in dec 08
so they offered me b/b at £7 pm for a year + free line rental on talk for 1 yr and upgraded to sky + for only £49 + fee install so was quite happy with that saving £350 approx but think will get back to them as u suggested re the b/b as l still dont think the connection is good enough ,, but will they hold me to the contract ???

l have been on a website called " sam knows " and that tells you what your local exchange has on llu... will go back on that and see

[ no smillie } xx

macman

Well £7 (vs £17) is a fantastic bb deal, if you only renewed in 12/08 they're not going to improve on that. Yes, they will hold you to the contract, that is what you signed up to.
I don't understand why you're unhappy with the connection, unless you have issues other than speed. As I said in an earlier post, 6.5MBps on an 8MBps line is far better than most people get.
If you have been on samknows, look at the section under your exchange called 'LLU Operator Presence'. This will tell you which other ISP's are LLU enabled. These are the ones to then research when you are out of contract. But I can't believe you will get a better deal than what you are on now. The cheapest LLU deal I am aware of is o2 Standard, £7.34 pm if you have an o2 mobile (£5 more if not).

symikins

macman wrote: »

Well £7 (vs £17) is a fantastic bb deal, if you only renewed in 12/08 they're not going to improve on that. Yes, they will hold you to the contract, that is what you signed up to.
I don't understand why you're unhappy with the connection, unless you have issues other than speed. As I said in an earlier post, 6.5MBps on an 8MBps line is far better than most people get.
If you have been on samknows, look at the section under your exchange called 'LLU Operator Presence'. This will tell you which other ISP's are LLU enabled. These are the ones to then research when you are out of contract. But I can't believe you will get a better deal than what you are on now. The cheapest LLU deal I am aware of is o2 Standard, £7.34 pm if you have an o2 mobile (£5 more if not).

hi macman

maybe lm expecting too much , l use a computer at work and its quite quick what lve also started to do is not turn off the computer of a night and leave it up + connected to google + not shut it down

still not quite sure what malware means ?? can u tell me SLOWLY!!!

sunshine54

your internet connection is not your problem, it is ram/ malware (malicious software)l eaving your pc on 24/7 increases the chance of infection.

macman

If you are getting the line speeds reported earlier, then the slowness of your PC is not anything to do with your internet connection. If I understand correctly, it's slow to do anything-boot up, open programs? Nothing to do with being online.
Leaving your PC on all night is just wasting electricity...
This can be caused by one or more of the following-lack of disk space, insufficient RAM, malware infection, too many junk files etc. We've established that you have enough disk space, have run various cleanup routines (disk clean up, defrag etc). We've also established that you neeed to upgrade your RAM.
Malware is also known as spyware-a bit like a virus on your PC. Follow the advice given in the other post you have made on this subject and run the various anti-malware programs mentioned there.
You should also ensure that your antivirus software is up to date and run a manual scan to ensure your system is clean.
I would sort out the malware and antivirus first (these are free fixes), see if there is an improvement, then sort the RAM.

symikins

macman wrote: »

If you are getting the line speeds reported earlier, then the slowness of your PC is not anything to do with your internet connection. If I understand correctly, it's slow to do anything-boot up, open programs? Nothing to do with being online.
Leaving your PC on all night is just wasting electricity...
This can be caused by one or more of the following-lack of disk space, insufficient RAM, malware infection, too many junk files etc. We've established that you have enough disk space, have run various cleanup routines (disk clean up, defrag etc). We've also established that you neeed to upgrade your RAM.
Malware is also known as spyware-a bit like a virus on your PC. Follow the advice given in the other post you have made on this subject and run the various anti-malware programs mentioned there.
You should also ensure that your antivirus software is up to date and run a manual scan to ensure your system is clean.
I would sort out the malware and antivirus first (these are free fixes), see if there is an improvement, then sort the RAM.

l have avast! 4.8 home edition and that is up t0 date seems to do it automatic at 3am each day ???

l have a netgear router so is that right that it has a firewall in it ??

NOW this malware thing ....l ve looked through posts on this thread and on other threads on tec and call me stupid but l still dont know what lm looking for where can l find it, do l have to download it , its probally under my nose but to be honest , l m getting a bit anxious and dont know what to do :eek:

sunshine54

go to this site http://www.download.com/Malwarebytes-Anti-Malware/3000-8022_4-10804572.html?part=dl-10804572&subj=dl&!!!!!button

download and install, then update it. then run a full scan. this will find and remove any nasties free.

routers do have firewalls, and avast will need to update every day to catch new viruses

macman

OK, as you seem to leave your PC online all night we can assume that Avast is up to date. But to be sure run a manual scan with it.
Yes your router will have a hardware firewall. You also have a software firewall built into XP, go Control Panel>Security Centre and make sure it's switched on though. You should have 3 green lights there-firewall, automatic updates and virus protection.
The answers to your malware question have already been posted in your other thread here:
http://forums.moneysavingexpert.com/showthread.html?t=1507639
Download the free software advised by the replies there and follow the instructions given.

symikins

aliEnRIK wrote: »

Download HIJACK THIS (Make sure you click 'DOWNLOAD LATEST VERSION')
http://www.filehippo.com/download_hijackthis/
SCAN and post the log so we can see whats running
(do NOT do anything else but scan and post the log)

lm really embarrassed to say this but once l havedone the scan how do l get the log details onto a post for u to see it ??
AW DONT LAUGH

macman

Use the Copy function and then Paste it into your post.