Selling Your Stuff on Amazon Part 12 - Advice for newbies in first two posts

cestlavie

MANY THANKS to all who posted advice at the beginning of this thread. I started a seller's account this week and have just had my first sale at a £15 profit! best wishes to you all.

soolin

cestlavie wrote: »

MANY THANKS to all who posted advice at the beginning of this thread. I started a seller's account this week and have just had my first sale at a £15 profit! best wishes to you all.

Well done, I'm afraid though that you are doomed now. You can never pass a charity shop or car boot sale again without having to have a browse in the book department!

tirlittan

I've recently sold a book and unfortunately somehow managed to miss that there was an inscription on the title page. The buyer has contacted me, not asking for a refund, (but she did want to give it as a birthday present) but obviously I'm going to offer her one. Just don't know how it's done. Obviously will refund her postage costs as well, but will want the book back. What's the best thing to do?

soolin

Personally I would say something like 'I am very sorry that this dedication was overlooked and that you have been disappointed in your purchase. Please return it and I will make a full refund of the amount paid'. Apologise a lot and sound genuinely mortified and most of the item they decide it is all OK anyway and then leave a positive.

tirlittan

Thanks soolin. That's the kind of email I have now sent. Hopefully it all ends well. Have decided to put my account on holiday setting and check all my books tonight when I get home, don't want to miss another one.

DaPhenom

Just a quick question to those that might know, all my Amazon listings i pick the delivery to UK instead of the delivery to UK and Europe. I've been trading for 90 days but of those days only 2 days have i had European buyers, 4 on one day, 3 on another. Is this just coincidence? Or does exposure change for 24 hours sometimes?

tiff

Do you have to print out a packing slip? I dont have a printer that works...

soolin

tiff wrote: »

Do you have to print out a packing slip? I dont have a printer that works...

You don't have to and some of the big sellers don't bother, personally I find it useful as you get a slip for the package plus a printed address.

soolin

DaPhenom wrote: »

Just a quick question to those that might know, all my Amazon listings i pick the delivery to UK instead of the delivery to UK and Europe. I've been trading for 90 days but of those days only 2 days have i had European buyers, 4 on one day, 3 on another. Is this just coincidence? Or does exposure change for 24 hours sometimes?

If you are selling overseas and have NOT ticked that option then I would get on the phone to Amazon CS right away. There is no indication on the seller boards that this has happened to anyone else but Amazon is very glitchy at the moment. This might be nasty for you if a heavy book gets sold overseas as the postage credit is miniscule and you could easily lose out.

helsbells

soolin wrote: »

You don't have to and some of the big sellers don't bother, personally I find it useful as you get a slip for the package plus a printed address.

When i first started selling on Amazon I was under the impression you had to and have done so eversince - I could be wrong but like soolin i find it useful as i cut the printed address and use for the parcel - cuts down on my chance for error and when, as occasionally happens, they complain about non-reciept I don't panic and think its something I've addresses wrongly .Actually it usually ends up back with me saying they haven't picked it up from the post office. My slow sales continue but the beginning of the month is always a bit better for me (always assumed it was to do with pay day) so heres hoping and have a good month everyone:beer: