Ryanair - Comments & Feedback Thread

pompeyrich

goldengirl39 wrote: »

I assume you are replying to my post about web check in fee. No I didn't spot the £20.00 before confirming my booking. I only noticed it when my booking confirmation came through via email. I suppose it's lost money now :-(!

Think the post was referring to pollydoll, who missed the debit/credit card fee.
With regard to your check-in fee I have read and re-read the terms for phase 2 and although my initial opinion was that the fee would be for all new bookings made from 1st May, it could also read as all new bookings (from now) which involve flights from the 1st of May. I guess, from your experience, that the latter applies.

goldengirl39

Pompeyrich - I think that the Phase 2 terms are slightly ambiguous and I probably wouldn't have queried the £20.00 charge but for the fact that on 22nd March (four days after my initial booking), I booked another friend onto the same flight for the same dates and she incurred no web check-in fee at all. In fact when I did a "spoof" booking this morning for the same dates, again there was no web check-in fee. I have sent another fax to Ryanair and will report back if I get any response. Thanks.

pompeyrich

Ok GG, was your friends booking identical, as apparantly "promotional fares" wont be charged the on-line check-in fee. Not exactly sure what a promo fare is as I have just checked some fares to Spain and they have "no taxes" at £10, "special offers" at 49p, total £17.99 with taxes and "regular fare" at approx £30 with taxes. So maybe your friend tickets fell into a slightly different price group.

goldengirl39

PR

That's interesting. As I recall, the fares on the first booking were "no taxes" outbound and "regular" inbound. The second booking for my friend was "regular" fare both ways. I think I will just put it down to experience and be more vigilant next time when I book Ryanair flights.

goldengirl39

PR

Just thought I would let you know that I received an email from Ryanair customer services to say that they will be refunding my credit card with the £20.00 web check in fees. No apology or any explanation as to why it happened but hey, I'm getting the money back!

GG

terryw

goldengirl39 wrote: »

PR

Just thought I would let you know that I received an email from Ryanair customer services to say that they will be refunding my credit card with the £20.00 web check in fees. No apology or any explanation as to why it happened but hey, I'm getting the money back!

GG

Well done. But bluudy 'ell, that must be a first.....getting money back from Ruinair.
Have you contacted Guinness Book Of Records?

terryw

jammin_2

terryw wrote: »

Well done. But bluudy 'ell, that must be a first.....getting money back from Ruinair.
Have you contacted Guinness Book Of Records?

terryw

I have personally found Ryanair to be invariably fast and efficient, when refunding airport check-in fees in accordance with their Terms & Conditions.

gozomark

jammin wrote: »

I have personally found Ryanair to be invariably fast and efficient, when refunding airport check-in fees in accordance with their Terms & Conditions.

did you need to call them to get them to refund ?

jammin_2

gozomark wrote: »

did you need to call them to get them to refund ?

No, I write to them. I never call companies if I can avoid it. Keep everything in writing.

gozomark

thanks - wife's an non-EU citizen, so will bear in mind - did they charge any admin fee, and do you know how quickly you have to apply ?